Gran Canaria Beach Hotels

Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable. A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled. Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe. In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative. It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice. Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.

Very suitable for parent-child vacation, the hotel has arranged a lot of programs from morning to night. The design details of the hotel are super beautiful and ubiquitous, perfect African style. There are 9 swimming pools, you can definitely find the place you want to lie down and relax. There is a long row of shopping festivals and small restaurants at the entrance of the hotel. The Tujiu restaurant is the most authentic and delicious. The Chinese boss behind the scenes is super enthusiastic about us every time we eat After sending a large glass of wine, take a 7-minute taxi ride from the center of the dunes

The “Pool View Suite” had no view of the Pool. No way are they of 4 Star Standard either. Lots of Cracked tiles and very shoddy and aged.. Food was very good and plentiful.. The staff extremely friendly, but at €300 a night, we felt very cheated with everything about Room 812 that was deemed a “Pool View and Garden View Suite”!! Besides zero view of the Pool, it was of very aged decor and in urgent need of modernisation.. Not to  mention the Gardeners making noise with machinery from around 4am In the morning.. Would not return

The hotel is located in the heart of the city centre and is located in the heart of the city centre. But certainly the 10 is for all your staff; for a small problem, I tried with several receptionists, the staff of dining rooms, room care, and the treatment and solution was excellent. I wish you had the opportunity (for price) to return at other times.

Had very nice service from the reception staff, allowed us to check-in early and also leave our bags after check-out. The room was on the 14th floor, the rooms are a little tired but not bad for a short stay. The rooms could use soundproofing doors and windows. Pool area on the top floor of the hotel, only accessible by stairs. Offers great 360 view of the city. Location is great, a few minutes from the beach, port area, shopping centre and transportation hub

Front office and services staffs can be more pleasant. Not sure if they understaff or tired . But they sometimes they not friendly. The guy who checked us in very nice but rest of stay, we don’t received friendly attitudes from the service nor front office staffs . The housekeeping lady so much helpful. The hotel are decent.

Very clean and nice, large rooms. Only the condition of the balcony (very old and not very appealing) makes me deduct a point for the amenities. Good service, a bit out of the way for my destination, the Yumbo Center, but with good bus/taxi connections and plenty of restaurants in the immediate vicinity.

I was there for 3 nights as a single traveler. The hotel was very good, very friendly staff, very clean everything. My room on the 5th floor was very beautiful, sea view, with small balcony. The food was varied and tasted well, the dining room is quite large, but despite many people the old wardrobe was quickly cleaned. A clear recommendation from me for this hotel! Thank you to all the staff for the kindness and helpfulness. And then another recommendation for a Swedish massage of Lourdes and her sister, offered in the hotel. It was great!

The hotel has a modern and pleasant image. The beds are quite comfortable and the rooms are large. Disadvantages: The cleaning service first thing in the morning is quite noisy, not precisely because of the noise of the appliances, but because the cleaners shout to talk. I consider it a lack of respect, professionalism and consideration for the people who have paid for a break violated by that bad attitude. It happened to me on a Sunday at 8.00am. The breakfast, good fruit, but a lot of industrial and little native food abounds.

Location is very good, it’s central and one can easily access restaurants, coffee shops with the main bus station within walking distance.  The one thing that led to the poor rating of the hotel was the lack of hand soap, body and/or shampoo which I found very odd as it is a standard everywhere globally.