Claris Hotel & Spa GL, a Small Luxury Hotel of The World Reviews

Response from Property: Dear Guest, Thank you very much for this glowing review.We're thrilled to hear that your stay with us was memorable.We are delighted that you appreciated our central location and friendly service. Our team strives to provide exceptional service and it's gratifying to know that their efforts have made a positive impact on your visit. We also take great pride in our hotel's prime positioning in the heart of Barcelona's cultural and tourist district, allowing our guests to easily explore the city's main attractions.It would be a pleasure to welcome you back in the future. All the best.Remei Gómez, General Manager

Response from Property: Dear Feride, Thank you for your valuable feedback. We are delighted that you enjoyed your stay at Claris Hotel & Spa. It's wonderful to hear that you enjoyed our central location, easy access to the city's iconic landmarks, the hospitality of our carefully selected staff, and the captivating views from our rooftop terrace, which combines the historical character of the building with modern luxury. We hope you'll also discover our award-winning spa services and the Mediterranean cuisine prepared by our Michelin-winning chefs on your next visit. We look forward to welcoming you back. Sincerely, Remei Gómez, General Manager

Response from Property: 尊敬的客户,我們非常感謝您留下寶貴的評價。瞭解到Clarins Hotel & Spa的員工給您留下了深刻印象，我們感到非常榮幸。我們酒店對細節的關注是為了確保每位賓客都能擁有一個難忘的體驗。您提到的酒店地理位置優越，緊鄰地鐵、米拉之家與知名購物街，這確實為我們的客人提供了極大的便利。我們很高興這些因素讓您的旅程更加愉快。您表示願意再次光臨，這是對Clarins Hotel & Spa最大的讚賞。我們期待着歡迎您的再次到來。期待不久的將來能夠再次為您服務。祝好！Remei Gómez, General Manager

Response from Property: Dear Sheng, thank you for sharing your stay experience with us. We are delighted that you had a wonderful time at Claris Hotel & Spa. We are very pleased that you have reviewed the hotel's location, service and cleanliness positively. Our hotel enjoys a prime location in the center of Barcelona, ​​surrounded by famous shopping streets and cultural attractions. However, we noticed that you mentioned that some of the hotel's facilities are a bit old. We do see this as an opportunity to continually improve and renovate to ensure our facilities meet our guests' high standards and expectations. Finally, we are pleased that you were satisfied with our service and cleanliness. We are committed to providing our guests with impeccable service and comfortable accommodation. We look forward to your visit again. Best regards, Remei Gómez, General Manager

Response from Property: Dear guest, thank you for sharing your experience with us. We are very sorry to hear that your stay at Claris Hotel & Spa did not meet your expectations. Regarding the age of the hotel you mentioned, we would like to explain that our hotel opened in 1992 and has been recently renovated to ensure modern facilities and services. At the same time, we are sorry for the leakage in the bathroom, we usually double check all facilities before guests check in to make sure everything is normal. If you encounter any issues during your stay, our front desk team is standing by and will respond quickly to resolve the issue. Additionally, we understand the importance of service quality to the guest experience and our teams are trained to high standards to provide guests with exceptional service. We apologize if your experience does not meet this standard and will use your feedback as an important reference for improving service quality. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfactory stay. Sincerely, Remei Gómez, General Manager

Response from Property: Dear Malou, thank you for sharing your experience with us. We are glad that you were satisfied with your overall experience at Claris Hotel & Spa. We are pleased that you have noticed and appreciated our maintenance efforts. Our hotel has been a 5-star luxury hotel since it opened in 1992 and we are constantly renovating our facilities to ensure the best customer experience. We look forward to your visit again. Best wishes, Remei Gómez, General Manager

Response from Property: Dear distinguished guest, Thank you for choosing Claris Hotel & Spa and providing your valuable feedback. We are glad to hear that you appreciate the hotel's superior service and location. Claris Hotel & Spa always strives to provide guests with a quality stay, and our central location makes it easy for guests to explore Barcelona's luxury shopping avenues. We look forward to serving you again in the near future. Remei Gómez, General Manager