Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJan 3, 2026
Guest User
We arrived at 6pm, and we can’t park at hotel parking as told didn’t book. I think this information is missing when I book on line, so I parked at another car park near by. Overnight is around 13 euros. The location is very convenient, walking distance to O sushi restaurant, recommended! The room is at first floor included double bed n one foldable sofa for child . Showing is good BUT just tolite room , I feel they could improve the ventilation 😅. Breakfast we didn’t try becoz we went to morning market , some vendors are making nice food too .
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Price per night from:RUB 10,012
Posted onJul 10, 2026
Guest User
Newly renovated, the ground floor reception area is large and fully equipped, with a TV bar, billiards, breakfast area, and a small outdoor swimming pool.
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Price per night from:RUB 8,447
Posted onOct 5, 2025
KingEric
The location is good, close to train station and big parking which is free. Normal breakfast and service. However, the air con was not working in one of my room. They can't fix it and not willing to change a new room.
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Price per night from:RUB 7,093
Posted onNov 1, 2024
Chiu
The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
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Price per night from:RUB 13,143
Posted onJul 12, 2019
michaelandivyThe breakfast is simple but delicious, very close to the church, suitable for bringing children, free parking, indoor swimming pool and sauna, it is still ok to choose this hotel when you go to Reims, it is recommended
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Price per night from:RUB 9,553
Posted onJun 9, 2026
Anonymous UserThe hotel itself is good, with a decent variety of breakfast options and pretty nice rooms, plus there's parking available.
However, the service leaves a lot to be desired. Upon check-in, we were told that the room type we booked was unavailable and they could only offer us an accessible room, which was awkwardly equipped and clearly not meant for general guests. This is quite unacceptable, especially when guests book well in advance and arrive for check-in an hour after it starts, at 5 PM. The receptionists initially refused to offer any alternatives, then suggested a room at an extra charge (why should we pay more when they can't even provide the room we booked?). It was only after speaking with a senior administrator that we finally managed to sort things out and get a room without an additional fee. The receptionists were very unfriendly throughout this process, which is not the welcome you expect on arrival.
There wasn't even a bottle of water in the room when we checked in; it was only provided the next day. Tea and coffee weren't replenished either, which was disappointing.
To top it off, the Wi-Fi didn't work for our entire stay (a whole three days!). I've never encountered this in a hotel of this caliber before.
The parking payment system is also inconvenient; you have to pay when exiting, not at reception. And it's quite expensive for this location.
On the upside, it's a genuinely short walk to the city center, about 10-12 minutes.
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Price per night from:RUB 11,901
Posted onDec 12, 2024
miss banzai
Great hotel when you are on a short trip. Room are clean and nice, a bit old. There is a restaurant in the lobby, it has quite a warm atmosphere and game area to network or have fun. There is also a shop with all the specialities of the region, like champagne. Totally happy with my stay, can recommend it.
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Price per night from:RUB 6,509
Posted onMay 26, 2024
Guest User
Good for a sleep and a shower, but I'd be sad to have to stay more than one night. It's one up from a tent. Double bed room is a bed above another bed on mezzanine floor with a steep ladder to practice mountain climbing. Sound is a problem here as it migrates from next door and outside. Bring ear plugs
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Price per night from:RUB 4,236
Posted onJun 23, 2026
Guest UserCheck-in at Hôtel des Arcades was easy, and the staff were helpful, friendly and very welcoming, which made a good first impression.
The room itself was fine, although it was warm. However, the bathroom was disappointing. Taking a shower felt a little like being in a caravan, with the curtain touching the toilet, and once the shower had been used the toilet area was wet. The door also did not close properly.
Overall, the hotel could definitely do with some TLC. Given its location in such a great city, a few thoughtful touches, such as photographs or local artwork on the walls, would really help give the place more character and make it feel more connected to its surroundings.
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Price per night from:RUB 5,404
Posted onApr 2, 2024
C. Gellings
Simple, and practical for a short stay. Quiet surroundings. Parking near the entrance, breakfast in the main building, which was acceptable. Bathroom had a bath and shower in it. The glass to avoid splashing doesn't work, since it is far too small and the bathroom floor gets wet and one risks falling.
In all not a bad hotel for the price charged.
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Price per night from:RUB 4,484