Domaine les Crayères

We chose this hotel for our recent three day stay based on their TA reviews and for the location while visiting Reims. When our taxi driver drove into their drive, our mouths dropped open and he said, Good Choice! Needless to say, we agreed and were not disappointed with our choice as every detail exceeded our expectations. The staff couldn’t have been more welcoming from the moment we arrived until the moment we left. Like others have written here, the entire hotel and grounds are classy and elegant. We were lucky to arrive on the evening of a special Breast Cancer fundraiser and the place was lit up in pink which added to the ambiance. Upon our arrival we were greeted to champagne and tea cookies in their cozy lounge and afterwards escorted to our beautiful spacious and well appointed room. Breakfast in their dining room was over the top. Again, classy and elegant and the amount of food to choose from and the presentation was amazing. This was a first class experience for us and we would not hesitate to return. To us, it was worth every euro! Merci pour cette merveilleuse expérience.

A lovely treat to visit this place. Service was fabulous, decor & surroundings beautiful. Attention to detail immaculate. Loved the delicate glasses we had to drink our champagne from . (I’m sure it made it taste better ;0)

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I recently stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong.

This is the hotel to be in Reims. Although on the outskirts of Reims it is still only 15 minutes by car from old town center. Build at the end of the XIX century by the Pommery family as a private home sorrounded by 70000 m2 of garden, its transformation in a top quality hotel has been perfect. It is elegant, classic and feels as home. We had a Prestige room on the second floor of the main house. It was of generous size with a king bed, sofa, reading arm hair, writing desk and closet. A tasteful marble compartimented bathroom with view onto the garden, made our stay as pleasant as home. WIFI works very well and they are building a Spa. Breakfast is served by the order and has everything you would expect. Dinner can be had at the casual bistro in the garden or at the elegant gourmet restaurant. Both serve very good quality meals and choices. Staff is very well trained, attentive and always have a smile. Congratulations for the manager. Those who travel always at 5* hotels, know that this is not 100% the rule.

From the moment that we walked in the front door, everything was perfect. We highly recommend seeking out this property for a wonderful and relaxing vacation.