Four Points by Sheraton Bansko Reviews

I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.

Great stay! The hotel was clean, well-equipped, and the staff were friendly and helpful:)

nice hotel and location in the centre of old city bosphorus. Stay there for 5 days. but room services/cleaning need to improve.

Very good stay. It was amazing. I will come back definitely.

Lovely and cozy

The hotel was recently renovated, the lobby is nice with the stuff at the front desk were very friendly and helpful. Breakfast was good for a 4 star hotel and overall we enjoyed our stay.

We really liked the hotel. The lobby is decorated comfortably and it is very pleasant to be there. Well-equipped gym. The spa center has various types of saunas, you can take robes in the rooms, the only pity is that there is no jacuzzi. The hotel is located in the city center, not far from the gondola.

Very standard. The room facilities are complete. Very clean. The parking fee is acceptable. 40 euros for 24 hours. The surrounding area is also very convenient. It has everything you need. The price/performance ratio is also very good

New, clean hotel. Good breakfast with very tasty croissants and cappuccino. The spa area is also excellent, open until 8 pm.

The hotel is very new, with clean, tidy and comfortable rooms. The location is excellent, with the business district just outside the door, making shopping and dining very convenient. It is about 300 meters away from the cable car station and there is a large free parking lot next to it. Highly recommended.

Ideally located on very good point close to the gondola station and opposite the pedestrian street that goes to the old town. You can gind many stores and restaurants around. We had great summer experience there enjoying the outdoor pools and the cozy room. Our daughter was very happy to meet the turtles they have on their yard.

The Four Points Hotel Bansko, the very speedy and friendly check in is first impression of a well managed hotel. Everything was perfect including a wonderful breakfast banquet, good size rooms, well equipped bathrooms, great spa, the cleanliness, the staff and the great value . The hotels position in the town is perfect. We were a group of 26 and could not recommend this hotel highly enough! Look no further !

We visited the hotel during the busy Feb school holidays and we were so happy we chose to stay here! The rooms were spotless, the beds comfortable and the facilities fantastic…the pool and spa was a welcome treat after being on the slopes all day. We stayed half board and both breakfast and dinner was fresh, plentiful and delicious. The hotel has recently been completely refurbished and all areas were warm, inviting and very clean. The location of the hotel is around 10 min walk to the gondola (hotel also provide shuttle) and is centrally located in bankso which is a charming little town to wander around. You must try black honey coffee shop! A huge thank you to Maria who ensured our stay was special by and to all the staff who were wonderful.

Spa facilities - great! Tomato soup - best I’ve ever had Breakfast - great!! Coffee - strong Bathroom - super clean and modern! Rooms - modern, compact but perfect Staff - lovely Location - 3-5 mins away from Gondola and great location around the pubs, bars, clubs and restaurants. Far enough away for it to be super quiet also.