Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities7.6
Service7.7
Cleanliness8.0
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All reviews(34)
Positive reviews(25)
Reviews with photos/video(7)
Negative reviews(4)
ALI HAIDER WAHGA
Standard Double Room
Stayed in Apr 2025
Couple
3 review
8.0/10
Very Good
Posted on May 30, 2025
Everything was perfect location,breakfast,service and most importantly the view.
jigardedhia26
Standard Double Room
Stayed in Nov 2024
Couple
1 review
7.0/10
Posted on Dec 7, 2024
Good location is a plus point, it’s a decent hotel for the price being paid.
Downside is that it has no lift and the reception is on 2nd floor.
Average breakfast but is manageable for Vegetarians
Standard room has no balcony or city view.
It’s an internal window with no view whatsoever.
Gledis
Standard Double Room
Stayed in Jan 2024
Traveling with friends
1 review
6.5/10
Posted on Feb 13, 2024
Super
MUHAMMAD
Standard Double Room
Stayed in Nov 2024
Traveling with friends
21 review
10/10
Outstanding
Posted on Dec 29, 2024
Located on nismai street
Ammad Khalil
Standard Double Room
Stayed in Dec 2022
Business traveler
3 review
10/10
Outstanding
Posted on Jan 14, 2023
Our Flight got cancelled due to visa issues, we went to a different hotel called MAAJID HOTEL in old city,
Before yesterday we were here for 5 nights, after spending one night in maajid hotel we missed the amenities & luxuries we had in this hotel so early morning we decided to come back to AUSTIN HOTEL BAKU again because its in the heart of baku , every time whether its day or night you look outside the window, you see the world alive in nice dresses & good moods, i would say its the HILTON HOTEL OF VEGAS in Baku.
No scam at all but please book this hotel only through trip.com because trip.com get you half price, i came here personally to check the price for a room , they quoted me a $100 night which is reasonable but i opened trip.com app & found the same room price in just $50 a night then i try to book & its done in just 1 minute.
No Scam
No overcharge
Very friendly staff
Staff is so good like they talk to you like they are your family members.
I am very impressed, i will visit this hotel again & again & again but only through trip.com
Keedexiaotiandian
Standard Double Room
Stayed in Feb 2023
Business traveler
7 review
10/10
Outstanding
Posted on Mar 18, 2023
It's good except that there is no elevator to climb the stairs! It is very close to the surrounding attractions, and also close to the subway.
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Guest User
Standard Double Room
Stayed in Nov 2023
Business traveler
18 review
10/10
Outstanding
Posted on Jan 16, 2024
Good location, lively and convenient
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Natalia
Standard Twin Room
Stayed in May 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 29, 2025
Отель замечательный, большие и удобные номера! Расположение понравилось очень . Но стоит учесть что в отеле нет лифта, для кого это важно будет, учитывайте данный факт. Чемоданы на 6 этаж поднимал и спускал работник отеля. Вид из балкона открывается изумительный и старый город в 12 минутах хотьбы неспешным шагом и рестораны с верандами очень уютные повсюду. Вернёмся сюда обязательно!
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Ekaterina
Standard Twin Room
Stayed in Jun 2025
Traveling with friends
5 review
9.0/10
Great
Posted on Jul 7, 2025
Прекрасного отель, дружелюбный персонал и вкусные завтраки в самом центре - в Старом городе Баку. Прекрасный вид на город с балкона. Рекомендуем!
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Guest User
Stayed in Jun 2025
Other
8.0/10
Very Good
Posted on Jul 2, 2025
We had a lovely stay at Austin Hotel in Baku and would definitely recommend it to anyone visiting the city. The hotel is in a prime location Nizami Street —right in the heart of the city, making it easy to explore nearby attractions, shops, and restaurants. Our room was spacious and cozy, offering everything we needed for a pleasant stay. Although the hotel doesn't have an elevator, the overall experience made up for it. The staff were friendly and always ready to help. They really made us feel at home. The breakfast was simple but fresh and satisfying, a nice way to start the day. If you're looking for a great value stay in a central location, with warm hospitality and comfortable rooms, Austin Hotel is a solid choice. We truly enjoyed our time there and would happily return!
Guest User
Stayed in Apr 2025
Other
8.0/10
Very Good
Posted on May 26, 2025
The only good thing about this hotel is the balcony. The breakfast is not great, and although they claim to have a pool, it's really just a small tank designed to look like one—definitely not suitable for a proper swim. There are no heaters either, so don’t book this hotel expecting to enjoy a dip in the pool. The sauna is also inconvenient—you need to inform the staff 30 minutes in advance to use it. The hotel doesn’t have a lift, so you'll have to carry your luggage up the stairs. It’s an old property and not well-maintained. Additionally, there’s a nightclub nearby called Cecilia Club. It’s not affiliated with Austin Hotel, but I still want to warn future guests about it. The club is a scam. They tell you cocktails cost 3 manats, but then bring a bill for 30 manats. They pretend not to understand the language to get away with it. If you say you want to listen to Indian music, they’ll play a song and then charge you 50 manats just for that. Do not buy drinks for the girls at the club—they order the most expensive items, and you’ll end up with an outrageous bill. इस होटल की एकमात्र अच्छी बात इसकी बालकनी है। नाश्ता अच्छा नहीं है, और वे कहते हैं कि यहाँ स्विमिंग पूल है, लेकिन सच कहूँ तो वह कोई पूल नहीं है, बस एक छोटा सा टैंक है जिसे पूल की तरह बनाया गया है। उसमें हीटर भी नहीं है, इसलिए अगर आप पूल में डुबकी लगाने की उम्मीद से बुकिंग कर रहे हैं तो बिल्कुल न करें। सॉना इस्तेमाल करने के लिए भी आपको 30 मिनट पहले होटल को बताना पड़ता है। होटल में लिफ्ट नहीं है, इसलिए आपको अपना सामान सीढ़ियों से ऊपर ले जाना पड़ेगा। होटल काफी पुराना है और अच्छी हालत में नहीं है। इसके अलावा, होटल के पास एक नाइट क्लब है जिसका नाम है Cecilia Club। यह क्लब Austin होटल का हिस्सा नहीं है, लेकिन मैं फिर भी होटल में ठहरने वाले लोगों को इसके बारे में चेतावनी देना चाहता हूँ। यह क्लब पूरी तरह से धोखाधड़ी है। वे कहते हैं कि कॉकटेल की कीमत 3 मनात है, लेकिन बाद में 30 मनात का बिल लाकर देते हैं। वे भाषा न समझने का नाटक करते हैं ताकि आपसे ज़्यादा पैसे वसूल सकें। अगर आप कहते हैं कि आपको हिंदी म्यूजिक सुनना है, तो वे एक गाना बजाते हैं और फिर उसके लिए 50 मनात जोड़ देते हैं। क्लब में लड़कियों के लिए ड्रिंक बिल्कुल मत खरीदिए—they महंगे से महंगे ड्रिंक मंगवाती हैं और आपको बहुत बड़ा बिल भरना पड़ता है।
Happiness14888418588
Stayed in Mar 2025
Family
2.0/10
Posted on Apr 1, 2025
Our stay at Austin hotel was not at all what I expected it to be. I will write in points to keep the review short and to the point: -The only positive is the location, it's located on Nizami street. -Hotel not suitable for elderly or handicapped people because there is no elevator and you have to climb 2 flights to stairs to reach the reception. Most of the time there's no staff to greet you as you enter the hotel. -No room service -Very restricted breakfast menu -The staff will start packing the breakfast food as soon as clock ticks 10:00 am. We faced this on one day when we came for breakfast late, by 9.30 am and we were not done eating, as were some other hotel guests, when the staff came in and started taking away the food from the buffet counter. I can understand having a strict deadline and not letting people have breakfast past the deadline, but that is why they closed the doors at 10am, why would you take away the food when people are already inside still eating? -The young guy at the reception was rude and when we confronted him about it he said it was a misunderstanding. I can go into the details but that would just make this review a big article. -The room was smelly and the air conditioning was bad. Will not recommend this hotel at all.
Guest User
Stayed in Dec 2024
Solo traveler
6.0/10
Posted on Jan 19, 2025
I stayed at this hotel for 4 days and 3 nights, I had booked a Deluxe room on the 1st floor (reception floor but felt like 2nd floor). The hotel has an amazing location right at the center of Nizami street and makes it very easy to walk to Baku Boulevard and İçərişəhər (old city) . There are plenty of restaurants, ATM, markets (grocery store) and other stores nearby. You get an amazing night view from their balcony (more like a window for my deluxe room) of the golden Nizami street. The room was spacious and the bathroom was clean but the housekeeping wasn't that great. The used cup and glass were poorly cleaned everyday with stains still remaining and it was still wet. I suspect it was washed nearby if you understand ((( Even the towels weren't replaced properly even though I kept them on the floor ( very minimal would be replaced ) The con of this room was loud nightclub music at night located right below . Some of the staff was friendly ( ex: Mr. Jamil) and helped me understand and solve any issues. While others were not very friendly and a little rude or appeared so. The breakfast was very basic - scrambled eggs and toast with a variety of raw salad, cheese, jam and cold cuts with instant coffee and hot water in the dispenser. The staff kept asking me everyday as to which room I was staying at every time I went for breakfast for the duration of my stay, which was kind of annoying. There is no elevator but they help with the luggage, but they are not always available for this. My local friend, whom I know for many years was visiting me and I had to give something to them from my luggage (I informed about this to reception earlier and assured me it's not a problem) but when they arrived, they were treated badly and somethings were implied and staff was rude to my friend at first and 20 Manat and their ID wad requested on the spot for them to even enter my room for 5 minutes. My friend got offended and explained it to me later as I had no idea why this was done. I've travelled to other countries but never seen anything like this. The staff later told me it's a security policy but they could have behaved better and not be so rude when explaining. Overall due to its location it saved grace. Hotel : 3/5 Rooms: 3/5 Staff: 3/5 (would have given 2 but some were nice) Breakfast: 2/5 Location: 5/5
Guest User
Stayed in Sep 2024
Other
10/10
Outstanding
Posted on Oct 13, 2024
The Hotel is very good with great view and in the middle of Nizami street,you get everything just at walking distance. The staff is helpful especially Nigar (reception )was very helpful and kind 😀👍 she suggested us places to visit nearby. Overall we had a nice experience here.
avi6511
Stayed in Jul 2024
Couple
8.0/10
Very Good
Posted on Aug 28, 2024
good hotel good searve in the center we be there me and my wife we like this hotel the room vary good the serve in hotel vary nice they help us evrything we ask the cleaner do the gob vary good at the room one think is not relly good no lift we walk until floor 5 all the time up and down