Aloft Grand Hotel Ella

"Very bad experience I had in my travel life. Such a bad hotel. No water. No food. Staff do not speak. I had to speak to the Aloft Grand owner to get some water into room. Cleanliness NIL. Beds are awful. See the vet mages I attached. Insects all over. Cannot keep the doors open. Cats are coming inside the room. No locks in the bathroom doors. Cannot even give a one star rating to this hotel."

Villa Lé Maas Tota by 98 Acres

Dolape Budget

"This was the worse stay I ever had in my life. I ended up in Daria and puking. The kitchen was a mess and the food was really bad. Nobody should ever go to this place. And the place is not as in the picture. They charge a really high rate but they don’t even responsible for what they charge for. They don’t even change the bed covers or replace towels."

Melheim Resort & Spa Haputale - An Infinite Escape into the Paradise

"Fantastic service led by Dilan! Greta spot and food was outstanding. The view is superb from the room and the pool area as well. Really enjoyed the stay."

Clio Ella Resort

"One of the best places on earth I hu been to. From the time u step in till the end of your stay the love and care the staff share is so amazing. Everyone is so caring to your needs. Ajith is funny and very knowledgeable about everything. He has so many stories to share Lalith takes care of the Food and Beverages side. Best attitude he carries around.. Isuru is there to help with any adventures you want to do.. with all this said ... I have to mention the 2 fur babies (Bruno boy and Nanga) that greets you everyday.. if you are lucky one of them will even ride the cable car and the truck with u to the drop off point and say goodbye...🥲"

Serenite Ella

"Brilliant locations Super View Great food Warm Hospitality Thank you very much Would recommend this place if you can climb down very steep steps Other the rooms and the washrooms are clean and well kept The staff were very friendly and accommodating"

Wishing Tree Boutique Resort Haputale

Jetwing Hoffmann Bungalow

"This is a delightfully atmospheric place. The lawn, the views and the endlessly helpful staff make it a pleasure to spend a few days. Chef Kunar was fantastic."

Dinaro Guest

"Really good place"

Falcon Villas

"Falcon Villa I had mixed feelings. A beautiful location right on a tea plantation among the tea bushes, with a stunning view of the valley. You can't see the sunset, but you can see the sunrise if you get up at 6:30 a.m. We arrived with our family and three children in our own car. The owner of the villa met us on the road and told us that our key car wouldn't allow us to go any further. He offered to leave our car in a secure private area near the road. We were loaded into the owner's cars with our luggage and driven 4 km along a narrow private mountain road to the villa. We had delicious breakfasts (the coconut pancakes were excellent, but we don't recommend the cheese toast), and for dinner we had delicious vegetables and fish/chicken. The owner arranged for us to take a tour of waterfalls with a swim in a mountain river, where we encountered a large number of local leeches. The children really enjoyed the waterfalls and the swim, and the owner gave us the tour for free. The host was friendly, sociable, and willing to accommodate our every need. He offered us an extra room free of charge so that each child could have their own bedroom. On the first evening after dinner, the host was willing to chat with us for quite a while, but we were tired after the 250 km drive from Galle and quickly went to bed. The next evening, we again didn't appreciate the host's chattiness because we were more interested in talking among ourselves. On the last day, it turned out that he hadn't seen our payment, even though we had paid 100% of the villa's cost in advance (about six months in advance). He billed us again for the cost of our stay. For the extra room (which he had initially offered free of charge), it turned out he only accepted cash, not cards. He suggested that I contact the villa rental service (trip.com) to return the payment to me and pay him directly. I refused, showed him the payment confirmation from trip.com and the payment receipt from my bank, and trip.com customer service contacted him and sorted everything out. But we had a very tense 30-minute wait for the payment issue to be resolved, as we knew our car was in a gated community 4 km away on a narrow mountain road, which we, with three children and five suitcases, couldn't navigate on our own. We tried paying for breakfast and dinner by card transfer. I sent $50 from my bank to the villa owner, but he didn't see the money until the next day, after we'd already left. We paid for our meals by card at a terminal in town at a store the villa owner showed us. He didn't return the $50, citing difficulties with international transfers from a Sri Lankan bank. Following our stay at the villa, the owner recorded and posted reels of us on his Instagram account without asking our permission to post images of us and our children. He happily sent us a WhatsApp link, saying it was a great video. However, we were given a bag of tea from this plantation as a gift."

Top Mountain Resort

"The rooms are comfortable, clean, and well maintained, giving great comfort after a long day. The environment was very calm, peaceful, and relaxing, surrounded by beautiful nature. The hotel is lovely and a nice place to relax. The staff were friendly, welcoming, and gave good service during our stay."