"I had a confirmed and paid reservation through Trip.com, and upon arriving at the hotel, I was informed that there were no rooms available because the hotel was overbooked. They offered me another hotel from the same group, but it was much worse – old, dirty, and poorly located. Since the city was crowded, I had no other option. I found out they did the same to at least six other people. In other words, they keep accepting reservations even after they’re fully booked and transfer guests to another one of their hotels that remains empty because it’s terrible! I DO NOT RECOMMEND!"

"Above all, the atmosphere was great because there were many plants inside the hotel. The restaurant meals were also affordable and good. There was also a shop selling alcohol and cigarettes across the street. Although it is a bit far, there is a large market and I heard there is a famous restaurant district. Taxi fares are not expensive either."

"The hotel is very well located in an area with different malls and restaurants within a walking distance. However, the service didn't include simple things like a few bottles of water complimentary in the room."

"Asunción, August 16, 2026 To the Management / Front Desk Esplendor by Wyndham Asunción To Whom It May Concern: My name is *****************************, bearer of identity document CPF number ************** and RG *********. I am writing to formally address a situation that occurred during my recent stay at your establishment, which has led to a possible unjustified charge by your administration. I was a guest in a King Standard room, under reservation number ****************, made through the Trip.com platform on August 12, 2026. My stay at the hotel spanned from August 13 to August 16, 2026, complying with all previously agreed terms and conditions. During my stay, a particular incident occurred that deserves precise detailing. A hotel employee approached my room to deliver some sweets I had requested earlier. Upon opening the door, the employee immediately stated that she perceived a smell of smoke in the air, indicating that this was precisely the reason for her visit. However, in response to such an accusation, I flatly denied having consumed tobacco products in the room and proceeded to close the door immediately. Just a few minutes later, another employee, a male, appeared at my door. He knocked repeatedly until I finally managed to open it again. At that moment, he attempted to hand me a document or written note, which I deliberately refused to accept, considering that there was no solid basis or concrete evidence to support their claims. After this exchange, I closed the door again without allowing further interaction. It is essential to highlight that, to date, I have not received any objective or material evidence conclusively demonstrating that smoking occurred inside the assigned room. No ashes, cigarette butts, photographs, reports issued by smoke detection sensors, nor any formally documented inspection has been presented. The only justification offered so far by your staff consists of a verbal statement based solely on the subjective perception of an odor, which is insufficient to support any financial or administrative sanction. Additionally, I want to mention that during my stay, I faced real inconveniences with the room's air conditioning system, which did not work correctly on several occasions. Despite these technical failures that affected my comfort, I have chosen not to file any financial claim related to this issue, thereby demonstrating my good faith and willingness to resolve situations reasonably. For all the reasons stated above, I formally request that any attempt to charge me for extraordinary cleaning fees or alleged smoke damage be canceled, as it lacks objective and verifiable evidentiary support. I trust that your institution will value transparency and fairness in evaluating this situation, avoiding imposing sanctions based exclusively on uncorroborated perceptions. I await a written response confirming a favorable resolution to my request, as well as the removal of any negative records associated with this alleged incident. Sincerely, ***************************** CPF ************** / RG ********* Trip.com Reservation: ****************"

"Nice hotel and very nice location! Having 2 shopping malls at walking distance makes it very convenient!"

"The room is very good, clean and quiet, opposite the big shopping mall shopping Maricalopez eating, drinking and having fun, the room is equipped with a refrigerator, washing machine dryer, kitchen, electric stove, microwave oven, takeaway can also be delivered to the lobby. Full score"

"GREAT , JUST WALKING SHORT DISTANCE TO 2 BEAUTIFULL MALLS, DEL SOL AND LAS GALERÍAS, QUIET AND NICE NEIGHBORHOOD, SUPER CLEAN APARTMENT/ ROOM, GREAT STAFF, CLOSE TO SHOPPING , CLOSE TO AIRPORT, I RECOMMEND THIS PLACE , WHEN I BOOKED I WAS LOOKING FOR A GOOD PLACE TO STAY, BUT, NEVER THOUGHT IT WAS SO NICE, AND I VE BEEN TO MANY PLACES, TAKE MY WORD, EXCELLENT PLACE"

"Business trips are very convenient"

"Stayed for a work trip, good location, helpful staff. Location was close to many places to eat"