Radisson Hotel, Astana Reviews

Overall it’s a 7/10 First, we arrived to the hotel early and the receptionist told us that all the rooms are fully booked so she couldn’t make early check-in and we would understand. But then she came back to us after 5mins and said if we agreed to pay 50% extra retail price for the room, she would tell her colleague to prepare a room for us. So, the point is the hotel is fully booked OR there are rooms extra? Secondly, we had an odd feeling at the hotel, we stayed 2 nights and the staff barely greeted the guests. They were chatting amongst themselves. Third, we went out for the day from 9AM and came back to take a nap and around 4PM someone finally came to do room service. Overall, the room was spacious for 3 and the view from our room is very nice but we will not come back to Radisson in Astana.

Overall I had a disappointing experience, especially at this price level. The staff at the desk that I met were very helpful and it worth pointing that out, they were great and helped me with some important logistic stuff. The problems with the hotel though are many 1) breakfast very ‘flat’ ie food not feel fresh and coffee super bland, 2) room keys have problems - one has to try a number of times to open and sometimes need to get technician from downstairs to help, 3) pool and gym is a private gym next door - facilities are very good but a bit of a walk and does not have intimacy of hotel - so pros and cons there 4) small thing, the security guy at the door looks downright unfriendly and not help in the least bit with luggage. Overall the place feels like it has aged, it not invested in and not managed so well, but good individual staff. For this price , there are much better options.

The service attitude is OK, the hotel lobby environment is OK, but the room is average

Facilities: Complete facilities, relatively old Health: good Environment: There is a supermarket on the right when you go out The service was excellent The lake is frozen, and the traffic flowing back and forth on the bridge and the ice under the bridge form a beautiful scenery.

Overall ok Front desk is very dry

The environment is good, there is a dedicated smoking room, and the service attitude is good

Hotel facilities are old, breakfast is OK

The room is OK, the lobby is nice

總體還可以，國外酒店就這樣。

Friendly and helpfull staff at check in, comfortable rooms. The food at the Lobby bar was delicious and so was the breakfast. Would definitly come back and recommend the hotel. Unfortunately did not have time to try the pool / gym facilities.

The hotel is clean and modern and the location is stellar. The walking path along the Ishim River is gorgeous, and there is a market and bank a stone's throw from the hotel. The best part of this hotel is the staff, not all of whom speak English, but Google Translate is your friend here. and I found everyone friendly. I foolishly left my hotel key in my room twice and was locked out each time. The staff immediately helped, quickly and with no disdain. Also, I had asked about postcards and one desk staff member offered to search her own personal collection for me. I was quite touched when minutes later she rang from the front desk to tell me she'd found some within the hotel, which she gave to me free. And let add that there is a great free hotel breakfast buffet. If you're as busy as I've been on this trip, that breakfast can last you to dinner, as it has for me on several occasions. I've had no time to use the fitness centre or cigar bar, but I'm sure they're as nice as everything else here. Highly recommended.

3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!))) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we’re not eager to sleep all together. I’d like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.

The reception and room service staff provided the excellent service. Hotel was extremely comfortable, hygiene and clean. They provided us with early check in and late check out. Rooms were clean Every time we go outside.

Room is spacious, nice and clean. Location is pretty good with a supermarket and park nearby - can be reached within 10 minutes by walking. Staff are generally polite and friendly. Looking forward to staying here again the next time I visit Astana.