"Our stay was memorable. The staffs were helpful. The Buffett breakfast was excellent."

"So dang ganda ng room Nila ✅❤️ at Ang Linis bait ng mga staff lalo na sa front desk 😊"

"Perfect"

"I rarely leave negative reviews, but I feel obligated to share my experience so future guests know what to expect. We stayed during the first week of July. I want to start by saying that the staff were polite, accommodating, and helpful throughout our stay. Unfortunately, the condition of the hotel itself fell far below expectations. When we first checked into our room, it was completely unacceptable. The room had a strong musty smell, the floors were still wet as if they had just been mopped, and there was visible black mould on the ceiling. The bathroom was also unclean, and the towels were grey, heavily stained, and looked well past the point of replacement. It was clear that this room should never have been assigned to any guest. Mould is a health hazard, and the room should have been taken out of service until it was properly repaired and cleaned. I contacted reception immediately, and they kindly moved us to another room. The second room was an improvement as it had no visible mould, but cleanliness was still a major issue. The towels remained grey and stained even after requesting fresh ones. The bed sheets also had stains, although we were so exhausted from travelling that we decided to make do. Thankfully, I had packed my own towel. Another unpleasant surprise was that when we turned on the tap, yellow-coloured water came out initially and had to be left running before it cleared. After everything we had experienced, our confidence in the hotel’s cleanliness was gone. We had planned to spend time using the swimming pool and other facilities, but we no longer felt comfortable doing so. We also chose not to drink the bottled water provided in the room, as it appeared to be in refillable glass bottles that had been resealed, and the water had an unusual smell when opened. Before booking, I had read many positive reviews describing this as a hotel that exceeded its three-star rating. Sadly, our experience was the complete opposite. The online reviews gave us confidence, but the reality was incredibly disappointing. The breakfast buffet offered a reasonable variety of food, and once again, the restaurant staff were friendly and welcoming. Unfortunately, the dining experience was affected by the number of flies around the buffet, which made it difficult to enjoy the meal. There was also a made-to-order omelette station where orders were taken and delivered to the table. I ordered two omelettes but only received one. We also tried to order a mango shake while dining in the restaurant, but were told it had to be processed as room service, which meant paying an additional service fee. While these may seem like small issues on their own, combined with the overall concerns about cleanliness throughout the resort, they added to our disappointment. The only positives I can genuinely mention are the helpful staff and the fact that the hotel provides proper flip-flops instead of the usual disposable slippers. Also, be aware that a ₱1,000 cash deposit is required at check-in, so remember to bring cash. Once we checked out and received our deposit back, we couldn’t leave quickly enough. Sadly, despite the staff doing their best, the poor maintenance and lack of cleanliness completely overshadowed our stay. I sincerely hope management addresses these issues because no guest should be placed in a room with visible mould or be expected to use stained towels and bedding. Unfortunately, this is not a hotel I would stay at again."

"Very nice place to stay."

"Very clean and very humble staff"

"So clean, the view is breathtaking. Will definitely book again . Thank you so much for accommodating us."