Mövenpick Aqaba

Mövenpick Aqaba Reviews

Mövenpick Aqaba

K. Hussein St, Aqaba, Aqaba Governorate, 77110, JordanSee Hotel Details
Mövenpick Aqaba
Mövenpick AqabaMövenpick AqabaMövenpick Aqaba
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1 night

Guest Reviews

8.1/10
Very Good
45 review
Verified reviews
Location8.4
Amenities7.9
Service8.1
Cleanliness8.0
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All reviews(45)
Positive reviews(6)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Superior King Room with Sea View
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Nov 9, 2024
Best hotel and good service
Ghaith
Superior Room
Stayed in Sep 2022
Business travelers
1 review
4.0/10
Posted on Oct 31, 2022
Worst option in Aqaba ever, they keep ignoring feedback emails and are not willing to even address the negative behaviour demonstrated by most of their team. Security staff is extremely rude and a general lack of customer service. Not even a courtesy to respond to feedback email to address the problem. A hotel that's doesn't care about its customers. Will never book in it again
MukatySaad
Superior Twin Room
Stayed in Jan 2023
Travel with friends
1 review
9.5/10
Amazing
Posted on Feb 28, 2023
The toilet seat was not clean
Gaoman
Superior Room with Sea View
Stayed in Apr 2022
Couples
11 review
10.0/10
Outstanding
Posted on Aug 1, 2022
Just great
Guest User
One Bedroom Residence Non Smoking
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on May 2, 2025
Please note that the one-bedroom apartment is located on the lower level with no exterior view. This is not specified when booking on trip.com. Furthermore, the photos of the apartment do not match the description, as they show a balcony with a sea view, but there isn't one. And half the hotel is under renovation. The rooftop pool is not accessible.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the room location and the discrepancies in the apartment's description. Our team strives for accurate representation, and we will take your observations into account. Regarding the ongoing renovations, we aim to enhance our facilities for a better guest experience. We regret any inconvenience this has caused, including the inaccessibility of the rooftop pool.Sincerely,Sami OunalliGeneral Manager
김재원
One Bedroom Residence Non Smoking
Stayed in Mar 2025
Couples
1 review
8.5/10
Very Good
Posted on May 2, 2025
1 All rooms with king beds are located in the basement. No view and no light. There are a lot of bugs and they are not cleaned. There were too many mosquitoes at night and I couldn't sleep. The staff recommended a better room but said I had to pay double the price of the original room. The upgraded room has 2 bedrooms and 2 rooms, so it is too big for a couple.
Original TextTranslated by Google
Response from Property: Dear 김재원,Thank you for your feedback. We regret to learn about your experience with the room conditions and the presence of insects. Your comments are valued as they guide our continuous improvement efforts. We hope to offer you a more pleasant stay in the future.Best regards,Sami OunalliGeneral Manager
Miaoxiaojie
Superior King Room with Sea View
Stayed in Oct 2023
Couples
2 review
7.5/10
Posted on Nov 5, 2023
This is the second Mövenpick hotel I stayed at during my trip to Jordan. Overall, it is not as good as the one on the Dead Sea, especially the service. When I made the reservation, I clearly stated that this trip was for our anniversary. The hotel did not make any decorations, and the front desk did not express blessings to us. Not only was it unenthusiastic, the room was even occupied on the first night because of the tour group that arrived that day. Yes, I changed the double bed room I originally booked into a twin bed room. This is completely different from the service at the Movenpick Hotel on the Dead Sea. I will not recommend my friends to come here, I am very disappointed!
Original TextTranslated by Google
Response from Property: Dear Valued guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations, especially during such a special occasion as your anniversary. Please accept our sincerest apologies for the oversight regarding the room arrangement and the lack of personalized service. This is certainly not reflective of the standards we strive to uphold.We understand how important these moments are, and we regret that we missed the opportunity to make your celebration memorable. Your comments regarding the difference in service compared to our Dead Sea property have been noted and will be shared with our team to address and improve upon.We value your feedback and hope to have another opportunity in the future to provide you with the experience you rightfully expected and deserved.Warm regards,Sami OunalliGeneral Manager