"Simple and efficient !"

"Maison Chiberta had very lovely staff! They were doing an exceptional job in the heat!! Our room was stylish but lacked storage, but very lovely and clean and that’s probably our fault for booking a small room. The breakfast wasn’t fantastic and there were a lot of flies around the food all morning, no fly nets were used by the hotel for some reason. It feels like some of the hotel eg. The rooms, has been renovated to a very high standard. But then other areas were completely lacking. No AC or fans in communal areas and the gym for example was very hot and the floor wasn’t grippy so it was very slippy in there. I’m not sure we would stay again but we did love the area with our car. I would realistically say it is a 3 star hotel with 4 star potential."

"Whilst I gave this a five realistically, I think it would be more of a 4.5. We had a lovely stay, It is such a beautiful area and there is lots to do. The hotel was generally great, but there are some things they could do. I think to improve it. The Good Location was amazing, Right on the beach with a promenade down to Biarritz. There were several beach cafe/bars in walking distance. However, it’s important to know they did get quite busy so it can be worthwhile booking. The room was very good. We paid extra for a Seaview and balcony which was well worth it as it was stunning sitting looking out across the ocean. The beds were very comfy and the room was clean and had good facilities. The outdoor pool was really nice. It was very clean and there were always plenty of sunbeds so no fighting to get the lounger! The staff were really wonderful they couldn’t be more helpful. They were so friendly and they really put themselves out for us a big thank you to all of them. there are a number of nice things to do in the area. You can walk to Biarritz is just over an hour or you can get a taxi or a bus from outside the hotel. There is a lovely nature reserve about 10 minutes walk from the hotel, which is well worth a look round and is free to visit. You can hire e-bikes from the hotel and cycle round to Bayonne. There is a safe cycle path all the way we did that and it made a nice afternoon out. Bayonne is really pretty and has a lovely cathedral to look around. What could be improved I felt that the breakfast could have been improved. Whilst what was served was nice it was quite a simple and basic selection and lacked the choice that you would expect from a 4 star hotel. A bigger hot food selection, some homemade cakes, more cheeses and cold meats would really improve this. The hotel food was nice but the snack bar only served from 12/2 and you could not get crisps/ice creams at all. This was frustrating as there are no shops nearby to get snacks from. A little snack kiosk or vending machine would be useful! The spa was fun but to be honest it did need a revamp. It was very tired looking and looked past its best. General Lovely time and I would go back to this hotel if they could just make a few improvements to the food and snack availability it would be perfect!"

"No communication between them, very limited office hours. Poor service"

"The service was good. The hotel in Spain didn't have a kettle for boiling water, but after communicating with the front desk, they told us to get our own water from the restaurant. It's close to Biarritz Airport."

"A great couples hotel… the whole castle overlooking the lake is dreamy. Pool and deck are made to relax. Service is pretty much aligned with a relais & chateaux pedigree. Dinner was not at the level of the menu’s description neither with the price. I would not go there just for that…. Breakfast on the other hand was very good."

"If you're looking for mold, dirt and no privacy, this is the place for you! Water runs everywhere in the room, there's no privacy."

"Room is spacious for a european standard. Buffet breakfast selection was much better than other hotels in europe. More variety of salads and fruits which is very good. However, room is hot. No AC still. Open window still hot at night. They should turn on the AC"

"Calm"