"The hotel is spectacular and the best service"

"Hygiene: The floor was not clean. We spilled water and used paper towels to wipe the water, but the paper towels were covered with dust and hair. Service: There was a piece of cake in the room, but it was rotten. I called the front desk, but they just took it away and nothing happened. The child wanted to eat the cake and cried for a long time. Environment: The overall environment is OK."

"Excellent hotel, cannot fault it at all. Rooms are well appointed with good facilities including coffee machine fridge smart tv. The beds, oh my - huge and the most comfortable bed. Slept so well with the new quiet cold air con units. The bathrooms great - hot power shower, fresh towels daily. The place is spotlessly clean. But the most amazing part of your stay here is the views from the balcony. A great way to start the day with morning coffee and that unbelievable view. Other things to mention, super friendly staff. So helpful, quick responses over WhatsApp. Easy check in and out. Honestly this hotel is wonderful."

"We booked La Serena for a quiet and peaceful week in September. No one informed us of the “fiestas de Moros y Christos” until we were there. The marching bands “battle”against each other until 06:00 am, nearly under the hotel. Literally 3 sleepless nights, forced us to leave. Nevertheless, we were charged the full amount, under threat of calling the police if we refused to pay. So, if you’re looking for a relaxing, calm & quiet holiday, stay away during festivities."

"The worst day of my month-long trip to Spain. Altea is a beautiful town, with a charming old town and beaches. But this hotel truly made my day miserable. There was road construction right in front of the hotel, which immediately gave me a bad impression, but little did I know the nightmare was yet to come. The hotel was unattended around 4 PM. They added me on WhatsApp and sent us an emergency contact number. The power went out around midnight. All four of my phones—Chinese, British, and Spanish—had no signal in the hotel. Power was restored after a few minutes, but the alarm beeping continued. I messaged them on WhatsApp, but got no reply. I ran outside to call, and they said someone would come in ten minutes. They asked which hotel I was from, which made me very suspicious; this was explained the next day. I waited an hour, but the beeping didn't stop, so I went to sleep. But I was constantly groggy, my head filled with the beeping, waking up repeatedly to message them, but getting no response. At 8 AM, the beeping continued. I vaguely felt someone banging on the door; my heart felt like it was going to jump out of my chest. I got up to check and found the road construction machinery was up and running—an excavator was right next to my window, drilling and digging at the asphalt. It was impossible to stay awake any longer. I had no choice but to get up and prepare to escape the hotel. Just then, someone knocked on the door. A woman was outside. She said she was the person who answered the phone last night and had come to handle it, but there was nothing she could do to stop the whirring. She also called us back, but instead of using the number we had left with the hotel, she called the number we had dialed, so no one answered. But what good was it if someone answered? The whirring continued all night. During the conversation, I learned she was a resident of the town and probably handled emergency situations for several hotels at night. We asked her why, since there was road construction, there were so many empty rooms (many people had run out during the power outage, indicating many rooms were empty), and why we were given one of the only two rooms facing the road. She said she didn't know, she wasn't a hotel employee, and we had to wait until 10 am when they started work (actually, people didn't start arriving until after 11 am). Today, when we checked out, we saw people still complaining at the front desk. But we were the most affected—the whirring was coming from the front desk, and our room was right behind it. The window faces the street directly. However, the front desk only politely said "sorry." Ctrip handles things well, but this is the first time in over twenty years of using Ctrip that I've given this hotel such a low score."

"Welcoming owners, superb beachfront location with fantastic views, and the best breakfasts. We had a corner room with a beach view for our 2 night stay and couldn't have been happier. We were b and b and the hotel uses an attached restaurant right on the promenade for guests breakfasts. A great selection of healthy and otherwise food. We both opted for the English and they were super...and huge. Great quality ingredients. As it's an old building with historical character, it doesn't have a lift and the stairs are steep and narrow, so the rooms aren't suitable for anyone with mobility issues. For everyone else, book here...it's fabulous."

"This is about the 4th time we have stayed here. It is beautifully decorated and the owners supply just about everything you could need, and some! In the bathrooms there is shampoo and shower gel, in the kitchen there is coffee, sugar, cereal, jam, butter and milk. The beds are enormous and very comfortable. It is located in the old town with a tapas bar virtually next door."

"We stayed here for 3 nights (1st July-4th) but wish it had been longer. Stayed in Jacaranda room which was perfect. Bed super comfy. Beautiful pool and gardens. Amazing breakfast made fresh by Athena- she was so helpful ensuring we had freshly made juice (with fruit from gardens) and the most amazing cake. Parking at side of hotel. Amazing sunsets from the garden. We were so sorry to leave. Will definetly revisit."

"Perfect place, very spacious rooms, picturesque views, very clean, the attention from the staff is magnificent. It was our wedding and thay had this detail with us which made our stay even more special. Highly recommended!!!!"