Almaty Hotel Reviews

A Nightmare Stay – Completely Disappointing I booked this hotel in Almaty based on its high ratings and convenient location near Arbat Street, expecting a pleasant stay. Unfortunately, what I experienced was far from acceptable, and I feel compelled to share it. From the moment I arrived, there was no sense of welcome or acknowledgment from the staff — as if guests were an inconvenience rather than customers. Upon entering the room, I was shocked by how outdated and poorly furnished it was. Instead of a proper living room with a comfortable sofa, there was simply a spare bed placed awkwardly in front of the TV — absolutely no thought put into comfort or design. In the middle of a hot summer day, I found the fridge not working. After repeated calls, they finally sent a technician late at night who began repairing it inside my room — disturbing my rest and invading my privacy. There was no apology, no concern, just indifference. To make things worse, the fridge broke down again the very next morning. By then, I had lost all confidence in the service and simply gave up. Breakfast was equally disappointing — not only in quality but in the effort it takes to reach the dining area. You must exit the main building, go around the back, climb stairs, and walk a fair distance, only to find an uninspiring and minimal selection. Not worth the hassle. The final straw was at checkout. I was told to wait while they “checked” the room and minibar, only to be falsely accused of consuming items from a minibar that was never functioning. When I objected, the staff simply said, “It’s fine, just go.” No apology. No professionalism. This hotel is a complete misrepresentation of what it claims to be. If you value respect, comfort, and basic hospitality — look elsewhere.

the hotel is located centrally, you can easily walk to see some things within the city also near to bus station and to panfilov area, i opt for late check out so i pay half of the room rate, and they let me check out 6pm? i paid for half rate then check out at 6pm? i talk to the receptionist that i will check out at 8pm, he said okay but they called that i cant and i will pay full amount if i didnt hurry and the way he say it that i need to be out as soon as possible he can say that in a nice way since they are working at hospitality area, if i only knew i should have check out early and not pay for half amount! its not even worth it. will stay to different hotel next time in almaty. do better next time.

Nice hotel although old. Good location. Had a room with a great view

Compliments to Kamila at the Front Desk! She really accommodated me during my stay. She helped me book my Yandex. The room was pretty nice, the place is conveniently located to restaurants and major sites. Moreover, too my pleasant surpise, I got a cake and wine in my room during my birthday!

One of the best hotels I’ve stayed at so far! I arrived at the hotel around 5 AM, and fortunately (thank you for the receptionist who attended me), they had a room available for early check-in (for half the price). The view was absolutely amazing, and the room was well-equipped with a mini-fridge, TV, hair dryer, disposable slippers, bathrobe, towels, and complimentary coffee, tea, and water. The breakfast? I highly recommend booking a room with breakfast included! It’s a buffet with an extensive selection—mains, soups, and desserts change daily. They also have pies, cheeses, breads, cereals, and so much more. I didn’t even recognize some of the dishes and didn’t get to try everything, but everything I did taste was absolutely delicious. The location is also excellent, with bus stations and the subway just a short walk away. I was able to walk to several tourist spots like Panfilov Park, Green Bazaar, and many more. One of the best features of the hotel is the keycard system — you can only access your assigned floor and the first floor, where the reception is located (from there, you can easily walk to the breakfast and spa areas)

Great stay in the heart of the city next to Panfilov street, full of great restaraunt and live bands playing in the evening on the street.  Amazing breakfast in the morning, all fresh and tasty. 

The trip was good, fast clean service, good room with balcony, fulfilled mini bar, comfortable climate control in the room. The location offers a lot of good restaurants and bars!

Excellent location, first class service at this well established hotel, with a long tradition formerly managed by the hero who in his younger years put the victory flag over Reichstag in Berlin. This hotel is modern renovated and decorated to s high standard, esthetically and technically. Heating works like a clock, andvroom have s balcony with nice views, with no traffic noise. Nice breakfast too There are Whoosh Jet and Yandex scooters, cable car, parks, pedestrian street, subway all within walking distance.

Nice modern furniture’s inside  the room & clean hotel.  It’s convenience to walk around.

I have stayed here quite a few times. The location, the facilities and services are top notch. I love their scrumptious breakfasts. The big wide balconies and the view from them are spectacular!

Good hotel for a couple nights stay. The hotel is beautiful and the rooms are big, very clean and comfortable and offer excellent views of the city.

Very nice eye sight from the window. Nice and convenient room, perfect location, very happy.

overall great - really close to downton, food and services are top

During my stay, I really enjoyed my room, comfort and convenience of this hotel. Also it was a wonderful involvement into the history and prospects of the Almaty hotel which is located in the historical center of Almaty and provides high-quality service for the clients. Breakfast is highly recommended.