Khadeejah Bint Khuwaylid St, Abu Dhabi, Emirate of Abu Dhabi, United Arab EmiratesSee Hotel Details
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1 night
Guest Reviews
8.3/10
Very Good
88 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.3
Amenities8.0
Service8.4
Cleanliness8.4
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All reviews(88)
Positive reviews(80)
Reviews with photos/video(20)
Awesome stay(17)
Great service(13)
Convenient location(7)
Near shopping area(5)
Negative reviews(8)
Allene
Deluxe Twin Room, Multiple Beds, Non Smoking
Stayed in May 2025
Couple
6 review
9.5/10
Amazing
Posted on Jun 8, 2025
The hotel is clean but it is like a condo or flat type of hotel…but it is nice anyway. The food is so yummy with a lot of choices. For the location, it is about 15-20 minutes walk from Al Wahda Mall & so, it’s a bit far. Better to ride a taxi if you have a luggage because it is very hot outside esp. during the mid day. It is near anyway, in all the tourist spots of the city. At night as well, you can hear the music from the bar and also the sound of cars passing by outside.
The staff were so friendly, helpful & accommodating. For the service, I find it excellent. We had a pleasant stay in this hotel.
Knjbbs
Deluxe Twin Room, Multiple Beds, Smoking
Stayed in Mar 2025
Family
3 review
8.0/10
Very Good
Posted on Apr 28, 2025
good services from staff
Guest User
Deluxe Twin Room, Multiple Beds, Non Smoking
Stayed in Apr 2025
Traveling with friends
1 review
5.0/10
Posted on Jun 6, 2025
Unacceptable Service at Grand Villagio Hotel
I am writing to express my profound dissatisfaction with a recent experience at the Grand Villagio Hotel, which occurred on [Insert Date of Stay]. The events that transpired during my stay, particularly concerning a room service order and the subsequent handling of my complaint, were entirely unacceptable and compromised my sense of safety and well-being.
On 31st of May 2025 around 22:35, I contacted the reception to request a simple order of watermelon. I was then transferred to the restaurant, where I placed my order.
To my dismay, the waiter who delivered the order brought an entire fruit platter, which I had explicitly not requested. When I tried to clarify the error, the waiter exhibited an appalling lack of professionalism, using disrespectful language and shouting at me.
The situation escalated to a deeply unsettling degree when the waiter attempted to forcefully enter my room, pushing against the door.
This aggressive behavior, coupled with the knowledge that hotel staff possess extra keys, created a significant sense of insecurity. I felt genuinely unsafe, concerned that the individual might attempt to enter my room without my consent.
Furthermore, the waiter then demanded I pay 80 AED for the unsolicited fruit platter.
Immediately following this alarming incident, I reported the matter to Mr. Khisra at the reception.
Regrettably, despite his assurances that the issue would be addressed, I witnessed no tangible resolution or follow-up. This lack of action reflects a concerning disregard for guest concerns and a failure to effectively de-escalate a distressing situation.
The overall experience demonstrated a severe lapse in customer service standards and a disturbing indifference to guest safety and satisfaction. I expect a hotel of Grand Villagio's purported standing to uphold a much higher standard of professionalism and guest care.
I look forward to your prompt investigation into this matter and a substantive response outlining the steps that will be taken to address these serious concerns.
Uliks
Deluxe Twin Room, Multiple Beds, Non Smoking
Stayed in Mar 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Apr 28, 2025
Very good hotel till in the morning some workers begin to work very loud in the room nearby so i needed to wake up.
Other things are very good at this hotel
Hatimdx
Deluxe Double Room, 1 King Bed, Smoking
Stayed in Jan 2025
Couple
2 review
9.0/10
Great
Posted on Feb 26, 2025
Perfect
Mizai
Deluxe Double Room, 1 King Bed, Smoking
Stayed in Oct 2024
Couple
13 review
10/10
Outstanding
Posted on Dec 8, 2024
Always had a good stay.definitely will come back.
Clarissa Bouthalja
Deluxe Suite, 1 King Bed, Smoking, 2 Bathrooms
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 22, 2025
Checked in for our civil wedding in Auh. Relaxing place to stay.
Guest User
Deluxe Twin Room, Multiple Beds, Smoking
Stayed in Nov 2024
Other
1 review
9.5/10
Amazing
Posted on Dec 7, 2024
It was comfortable and perfect location near to the services by walking.
Stuff are kind and respectful.
Guest User
Deluxe Double Room, 1 King Bed, Non-Smoking
Stayed in Oct 2024
Family
1 review
4.5/10
Posted on Nov 10, 2024
We had booked this hotel for 3 days and we were actually really shocked! We had already paid so unfortunately we couldn't leave earlier. The pool was literally so small and the water was cold. Because it is on the roof terrace there was no sun. We were shivering from the cold. The beds by the pool were DISGUSTING. I would rather have sat on the floor. Food was full of salt. There was a lot of noise every night, but the last night really took the cake. I don't know if they have a disco or something there, but the people that come there are really horrible. They walked half naked on the street screaming until the police came. Then an ambulance followed. Finally there were 2 women literally touching a man in the lobby. Our children were really upset. This is really NOT acceptable. This is not a family hotel, not even a normal people hotel. Does not meet at all what the Emirates an Islamic state stands for. We come to Dubai more times a year and have never seen this. I can't say a word about this hotel. PITY!
Guest User
Deluxe Twin Room, Multiple Beds, Smoking
Stayed in Oct 2024
Business traveler
9 review
9.5/10
Amazing
Posted on Nov 8, 2024
It’s was a pleasant stay, location is great, personnel is very friendly and helpful. Facilities are in very good condition, just maybe bathroom maintenance could use some improvement, it was always leaking water (at least in our room, not sure about others), so the floor in the bathroom was always wet.
Other than that it’s a great place to stay, would definitely come back for the next trip!
Guest User
Deluxe Double Room, 1 King Bed, Smoking
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Aug 1, 2025
One of the best hotels in Abudhabi
SantosDiane
Deluxe Double Room, 1 King Bed, Non-Smoking
Stayed in Jul 2024
Couple
9 review
10/10
Outstanding
Posted on Aug 19, 2024
The staff there was very accommodating and friendly. The room was so clean and very relaxing ambiance.
Response from Property: Warm greetings from Villaggio hotels and Resorts! On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction. We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services. Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Grand Villaggio hotel.Kind regards, Hotel Manager
Ghali omar
Deluxe Twin Room, Multiple Beds, Smoking
Stayed in Apr 2025
Couple
56 review
10/10
Outstanding
Posted on May 2, 2025
It was a good stay and nice staff
Sonia Sun Young Hong
Deluxe Double Room, 1 King Bed, Smoking
Stayed in Nov 2024
Business traveler
1 review
10/10
Outstanding
Posted on Dec 21, 2024
They provided requested service and repair ASAP
Pepe06
Deluxe Double Room, 1 King Bed, Non-Smoking
Stayed in Oct 2023
Solo traveler
3 review
8.0/10
Very Good
Posted on Dec 5, 2023
Hotel is ok. The sound of the lift (makes a sound every time the doors open) can drive one crazy. The window in my room was also not soundproof. Bring earplugs! No breakfast at the property. The rest is great (room, location, service).
Response from Property: Warm greetings from Villaggio hotels and Resorts! On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction. We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services. Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Grand Villaggio hotel.Kind regards, Hotel Manager