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I cannot stress how disappointed I am with the Esquina Urban Lodge. Imagine how unhappy we were when we arrived to find reception area with no elevator on the ground floor. You need to carry your luggage up a flight of stairs to the elevator. The lobby was so bleak, we had no place to sit while waiting for a transport later that week. The marketing of the property is beautiful, but clearly does not represent the product that exists. The team of Luana and Evgenia are stars. They bring light to a dark and depressing property. If we only read the Google reviews, we would never have booked the property. Once we arrived, we were in nonrefundable situation, so we stayed. We actually left the property to go to Porto overnight so that we can get away from the room. The room in Porto only highlighted the problems with the facility. The website did not reflect the dreary reception, depressing hallway, and poorly decorated room. We lived through dimly lit hallways, construction noise, an elevator broken one day and the morning we left there was a garbage bag in the reception first thing to greet us as we headed out for our morning coffee.

Our stay was phenomenal. Great option for a romantic trip. From the friendliness and helpfulness of the staff to the beautiful room with amazing views of Lisbon to a special dinner at Michelin rated 2 Monkeys on the property, we could not have asked for anything more. The room was exceptional. Special shout out to Filipe. He helped us with our travel needs and was a professional, warm and relatable host. We look forward to a repeat visit because we want more time to explore the property and the area!!

The location is very good, a few kilometers walk from Liberty Avenue, there is a lot of food downstairs in the evening, breakfast can be. The room where you stayed did not have a lift on the fourth floor. The front desk helped move to the fourth floor. Everything was very good. The hotel with its own characteristics was scary on the fourth floor. It was hard to lock the door. Later, the front desk came to demonstrate it again. There is a place to introduce breakfast after check-in, and there are snacks and juices for free. Small defects Hotel facilities in general, my family suite is only a lamp is very dark, the wardrobe can not be locked, sleep at night is a little scared, the toilet is a little small.

Nice looking entranceway, and the person at the desk spoke English and could help me easily with checking in. The English however was not good enough to give me any recommendations for the city, this doesn't bother me but may some other people. I had a room on the top floor. The view was nothing exciting but the room was adequate, outlets near the bed and a full bathroom. I asked the cleaner to not disturb the room during my stay and to wait for me to leave at the end of the trip but they still came in each day, and there was no safe which was a bit annoying for me. Overall, you get what you pay for and at this price it really is great. Located literally a 20 second walk away from the green metro directly into the city centre - this is the best! (don't miss the remarkable ramen restaurant which is on the same street too!)

Beautiful place to stay! We loved that it was right next to a metro and bus stop for easy transportation. It was very quiet and comfortable. We especially loved the breakfast options! The coffee from the machine was delicious (don't knock it till you try it!) and the traditional Portuguese pastries were quite good.

On arrival we realised the place was a hostel as well as a hotel, which wasn't clear when we booked through Secret Escapes. The reception area was chaotic as it seemed everyone checked in at the same time. There were 2 young women on duty, who were perfectly pleasant but not very efficient. To get to our room we had to go back outside, as the hostel is in the main part of the building. The front door is very heavy and slams if you don't grab it before it closes - this was an issue through the night as pretty much everyone let it slam. As our room was directly above it, we were wakened on a number of occasions. It may be an idea to put a notice on it to let guests know. We were disappointed with our room. We expected it to be quirky, which was why we booked it, but the furniture could do with being better. Our wardrobe screeched every time we opened the doors. Saying that, the room was very clean and the bed exceptionally comfortable. The shower is outstanding and there was always hot water available. The room was cleaned each day we were there and fresh water left for us. The television didn't work when we turned it on, so my husband went to reception to ask for help with it. They never came. We asked a further twice and no one turned up. The hotel is in a beautiful location with fantastic views across the city. There is a lovely plaza just across the road and there were various types of musicians there every day and also a café, under an awning if you wanted to sit and have a drink and a pastry. As in previous reviews, our room was at the front of the hotel and the traffic is non stop 24/7, as you'd expect in a busy city. The windows kept out a lot of the noise but the room was very hot at times so we couldn't have the windows open. There were no instructions on how to work the heater in the room, or to tell us about wi-fi or even recommendations for what to see, where to eat and transport. That would have been helpful. The wi-fi is woefully inadequate in the side where the hotel is; it may be better in the hostel side. The password is only available in reception. Breakfast was adequate. There is a buffet which was replenished regularly but if you want a hot breakfast, the choice was pretty much eggs or pancakes. On the first morning we were pretty much ignored; there were 2 young women but they never approached us to tell us how things worked. The rest of the stay was better as there was a lovely lady there who was efficient and made things run smoothly. It made us smile to hear her sing her way through breakfast and engage with the guests. There is a rooftop restaurant that only caters for private functions and it is above the rooms in the hotel side, with access through the same front door. There was a function on one of our nights and the noise was ridiculous until 2 in the morning. The front doors were wide open and there was a constant stream of people up and down the stairs, past our room. There is a piano in the lobby

Never have I ever seen a hotel like this. Checked in and checked back out within an hour or so. Booked to stay with my partner and was given room 603 which ended up being a ‘twin room with balcony’ which was jammed shut and the door looking very very old. The corridor to the room was in pitch black with the chain ripped off the door so how you’re expected to sleep easy knowing anyone could try the door is beyond me. Room 603 was covered in mould, had a musty damp smell that felt suffocating, some sort of shower with what looked like a bidet at the bottom of it which was dirty. We couldn’t bare to stay there even for a night as our skin was crawling! We didn’t dare pull the covers back as the walls were covered in damp and water and the bedsheets were also soaking wet! Very very disappointed, we were offered another room but the full place looked disgusting so we checked out and paid an extra €300 after paying for 4 nights at the residencial to move to a hotel that we could actually sleep in without worrying about being bitten by something or being broken into. I never write reviews but please everyone be warned, this place is NOT WORTH THE MONEY.

Poor treatment, the rooms are not what they are said. There was literally water coming out from somewhere and they didn’t fix it. The amenities are getting rotten. Too much overpriced. There’s a worker where he was always yelling in the night. The breakfast is always great.

The location of the hotel is excellent with affordable prices. It only takes 5 mins from Hotel to Metal (Baixa-Chiado) or Praça do Comércio. The room was clean, comfortable, and tidy. Staffs are friendly and helpful. Even the pillows are too soft, but not really matter. I will be back at this Hotel on my Next Lisbon trip.

We had this view from our sixth floor room. Do not skip its breakfast buffet. They have the best Pastel de Nata in town. I definitely will come again and book this hotel.