Lisbon Apartments

We booked the room with lightshow, because we were curious about it. The show was nice and it was about 15 mins long that runs once a day at 10pm. You can also watch the show in the bar or on the TV and you really only need to watch it once to understand what it's about. Also it's important to book a room on the 2/3 floor to really enjoy the show, otherwise you would be looking down at it. We wouldn't book a room for the light show again because it doesn't worth the price difference, but for sure the hotel is very nice and the room is comfortable and for sure we will stay there again.

Interior of this hotel was amazing including outside pool area! Staffs were helpful and the hotel was located close to the metro. Only things were that the mattress and pillows was too soft for me so i did woke up with back and neck pain. I wish they provided free water bottles in the fridge but otherwise, everything was incredible!

The room was clean and tidy and comfortable. The service is also good, the location of the hotel is very good, it is convenient to go anywhere

Hotel is in a good location close to the Oriente train station. Room was good and comfortable. Service to be expected. This is a great location if you need to be at the airport the next morning very quick to the airport less than 10min.

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .

IHG can be very irritating. When you book, the web site doesn't tell you about the ongoing lobby refurb, which must be taking the most amount of time ever for the least work done. Just before you arrive, you then get the ”hey we're doing a refurb email”. Very disingenuous and IHG could do better. The nice thing about this hotel is the lovely staff. Friendly and painless early check in when we were expecting to have to leave the bags. 9th floor rooms that are acceptable, but tired and really nothing special. However the mattress was comfy, the shower fiesty, and there were plenty of electrical outlets and charging points. The squeaky wooden floors need to go, and the air con could do with modernisation. Diamond status got me free breakfast, and the beaming smiles of the breakfast staff lift you for the day, even if the quite reasonable breakfast is served in a soulless underground prison cell WITH NO LIFT to get down there, a 0/10 if you have a disability. The public areas are a 1970s disaster. Space is limited, but a huge amount is given over to a tired ”garden feature” which needs to go. Lobby seating is limited and needs a redesign - somone let a designer loose on it who had no real practical experience of comfort or usage. Hotel wifi is old. It constantly logs you out if you're not active and requires you to reconnect. The hotel is well situated even if some distance from the sights. Entrecampos station ia a five minute walk, as is Campo Pequeno with the metro. There's always taxis at the front of the hotel. In the local area there's a supermarket, pharmacy, and several restaurants within a few minutes. I'd recommend the Chinese Huang He which has a buffet every night, with a superb selection of value for money dishes.

Definitely in the city center, the breakfast is okay, the egg tarts and grilled sausages are delicious, there is a lack of fresh vegetables, and the fruits are sliced. The service was very good. When we asked for boiling water, the waiter took the initiative to bring a water boiler.

There are three things that, in my opinion, separate this hotel from the rest: Location, because it is located in the center of everything Lisbon: attractions, restaurants, bars, and shops, all within walking distance from the hotel. Customer Service is second to none; they arrange our transportation from the airport to the hotel and back, they showed us all tour options available for our short stay, and everything with a smile and kind words. Last but not least, the buffet breakfast was amazing; too many options to choose from. Our next flight was scheduled at 6:30 am, and we were not able to have our breakfast, so they prepare 2 small boxes with our breakfasts, to have it on the go.

From the moment you see the sign on the glimmering white tiled building and walk through the revolving door into the vintage lobby, you feel you’ve stepped back in time. You are on vacation from the hustle and bustle of our modern lives. The lobby is centered around a beautiful bar with superb cocktails and cold Super Bock on tap. The staff is sharply dressed and attentive and constantly making sure the breakfast buffet is well presented and fully stocked. The self serve mimosa bar and Lavazza Super automatic Espresso machines are a nice touch. The made to order omelettes and pastries are delicious. The rooms are comfortable with all the modern amenities including an awesome rain shower. If I’m being picky my only complaint was the AC in the room had trouble keeping up with the AC in the hallways and the automatic touch button LED lights didn’t have dimmers. The bathroom lights were blinding in the middle of the night. The gym was well equipped and located in the basement next to the well designed vintage business center. The vintage rotary phones were also a nice touch. Thank you for a wonderful couple of days in a beautiful neighborhood walking distance from most of the top Burroughs.

My wife and I have just returned from a 5-day break at this lovely hotel in the wonderful city of Lisbon. The hotel is beautiful, perfectly located and staffed by the friendliest of people at reception, the restaurant, and all the way through to the cleaning team. They are a real credit to the hotel. Everything was perfect for us. In fact, our only complaint relates to the sore feet we suffered from all the walking we did around this historical and vibrant city. Thank you to the hotel team for a super stay.