Overall was a good experience! Only issue was there is no microwave in your hotel room so when you and your family come back from a nice dinner or just have leftovers in general you have to go to the main lobby where there is only one microwave inside a cabinet for everyone in the hotel to use! Now here’s my real issue….inside that cabinet…not microwave just to be clear…. was a dead roach….we immediately alerted the staff and they were shocked just as we were! Staff said they would handle it so with good faith the next morning my kids were hungry went back down to that same microwave and the roach was still there‼️‼️‼️
The hotel is in a very good location, with a direct view of Lake Erie from the window, which is great
Facilities: Complete and thoughtful, but the sink drains very slowly
Sanitation: Clean!
Environment: Beautiful
Service: Friendly service, freshly made breakfast, great!
The location of the hotel is good. The lobby is gorgeous. But the room view is not good 👎 the hotel in downtown Cleveland is really at the bottom. Compared with other houses, the front desk is not generous enough, even the bottle of water is $4 per bottle. The room facilities are modern.
The room is relatively small, and there is no microwave or other facilities. The hotel is quite large, with a bridge connecting two buildings, and the Hyatt is next door. There are a lot of conference halls, so many people come to the meeting, and it is inevitable that it is very noisy~~
As always, it is a good place to stay, the price/performance ratio is amazing, and it is relatively clean.
The refrigerator inside can be turned off with a switch to reduce noise.
The sound insulation of the room is very poor, and the surrounding facilities are very missing.
Very contradictory complex, very quiet outside, but the hotel is very noisy
The only good thing is the glass for breakfast, quiet in the corner to enjoy breakfast, you can see squirrels and birds
His pool is good and you can see the outside too.
It is still very good to sleep at the transit station of the trip! The hotel is very new, and the bedding is very comfortable, which is the quality of Marriott. Hotel parking is 22 dollars a day, but the opposite parking building is only 6 dollars, and they usually recommend guests to park diagonally opposite. It was 6:00 in the morning when I checked out, before dawn, a girl was going to pick up the car from the parking lot diagonally opposite, and the hotel even sent a security guard to accompany me to see me get in the car to ensure my safety! He said that Toledo is a small Detroit, and the law and order in some places is not very good! So they are going to walk with me to get the car! Great hotel
Hyatt's hotel is a bit old, the facilities are old, the room is quite big, for the United States, such a five-star in the country can only be considered Samsung's place is generally OK! However, we booked the advanced king room and prepaid the full price to guarantee. After that, we still told us that the big bed room was gone, and finally only gave us a double bed! The front desk said that we would change it the next day but we didn't mention it until we checked out! We are not going to care about these when we go on a business trip! There are very few breakfast items. There are only five or six things besides omelet. The location is very good. It is in the city center and there are many restaurants nearby. Overall, Columbus is a small city and quiet, this hotel is not bad, give 4 points! Add a sentence, you can see the sunrise 🌅
Hotel was ok for airport Hotel in that area. Only Shuttlebus was not ok. Afternoon was no driver available and in the morning had no shuttle service before 5:30AM. Had to take two times UBER on my own cost.
Very Good
119 reviews
8.1/10
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7.0/10
JJupiterThis hotel is big one side is super 8 and the other side is the Baymont it's all connected into one big building so it's like a big maze that you have to walk through to get to your rooms or take the elevator I like that there are several different entrants and exits in this building so if you're not parked directly on one side and have to park say in the back you're able to go right out the back check in and check out process was fairly simple very polite for the couple of front desk people that we had dealt with the beds we're big and fairly comfortable so no complaints really in that aspect I like the extra space in our rooms and I really like the cabinetry so you can definitely put your luggage away or if you want to put your clothes in the drawers or closet so that way you don't have your stuff on your way it definitely gives you that option to do so. Each time I've stayed here our rooms came equipped with a mini fridge and microwave and a coffee maker even though we didn't use the coffee maker so I can't really give you a good review on that aspect only as per the fact that there was one located and ours had its own little coffee station type nook in the wall which was cute bathroom was spacious I don't believe the hair dryer worked in one of our rooms or was maybe not even there I'm not sure I can't remember the hotel was fairly clean for the most part I didn't have any issues with any of my rooms didn't see any noticeable damage all in all I'd say this hotel is definitely an 8 out of 10 didn't have a pool and if it did it was definitely not in order I don't think the workout room or anything like that was working either if they did have one so I was just a basic stay sleep and do what you got to do you are in a cul-de-sac so to speak almost like an industrial cul-de-sac but it's a hotel called a sex so you're right off the highway which is a plus and convenient down that called a sac road there are a couple restaurants or eateries nearby so even in walking distance however if you wanted something other than the handful of options that were down in the hotel cul-de-sac you could drive and wouldn't take you more than maybe 7:00 to 12 minutes tops to get to the closest Royal area to be able to go to any gas stations convenience stores or any other eateries so location was definitely a plus for this Hotel! I would recommend this hotel to anybody traveling maybe for business or just need a quick stay they don't have continental breakfast I believe what it's called as a complimentary breakfast where you just get two little choices of juice that tasted a little odd to me or watered down out of a machine I think they gave you like a banana and an orange or something in a fruit basket to choose from a bagel maybe some bread to toast or something or a pastry of some sort and there was two options of cereal I believe so nothing fancy nothing great breakfast really wasn't that fantastic I would recommend that the Baymont and the super 8 since they are joined together should really think about upgrading their breakfast to something a little bit better like the waffle maker you know maybe something hot I better selections and I could turn my review into at least a 9 out of 10 if not a 10 out of 10 because honestly having that breakfast makes the hotel sometimes and being a conjoined Hotel there should be no reason why they can't afford to throw in since they both share the same lobby slash diner area!
GGuest UserOur stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
GGuest UserTraveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me.
I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.
LLINMEIThis hotel is extremely clean and has all the amenities you need. There is an oversized Wal-Mart supermarket near the hotel for easy shopping. Breakfast is average, the breakfast place is small and slightly crowded.
GGregHGreat stay overall. Booked for a staycation anniversary. The rooftop bar was closed for the rest of the season which was disappointing considering that was the main reason why we chose this hotel. Strangely the shower pressure was downright painful. However, service and staff were great and friendly!
PPiff87Not bad of a hotel, wish I utilized the indoor pool though haha but the room was comfortable & clean. The breakfast is alright though nothing extravagant just very basic but at least it was free
GGuest UserThe location was primo right off Interstate 71, it was very easy to find. Cleanliness was good. I think this was a huge conference center at one time , that has seen better days. There is a large indoor pool, and large restaraunt that was not in use (the restauranut ). The indoor garden space must have been fantastic but is in need of severe care. Large dead plants, extremely hot and humid from the pool I guess. The hotel also appears very dark, I can only guess how much it would cost to air condition and upkeep the place. Service was okay, it was a man who was just okay as compared to the morning person who was happy and upbeat. I did see the man made the huge effort to help with card keys that did not work, etc. The room was fine except for the extremely loud A/C unit. There was no hair dryer in the bathroom. The toilet ocasionnally continued to run which I manually fixed. Enough towels and such but could have used more bar soap. The TV was one of the easiest to use for me. The advertised continental breakfast consisted of dry cereal for the kids, milk and yogurt in the fridge, weak coffee, apple juice, fresh fruit, and oatmeal to mix yourself. Needed more hot water to use. Also needed a carafe of decaf coffee. The outside had parking spots for hundreds. Kept up area pretty well. Bed was comfortable, and I love the pillows, they were just right. I think all the carpets in the place need steam cleaning, they did not smell but they were very dark. Again, this place needs a big infusion of cash and some personnel need to return to hospitality management school.
GGuest UserThe hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable.
The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately.
The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.
KKJBoydThe staff was very nice and apologetic when the stay did not go as planned. The hotel was very quiet and didn't feel crowded even though we were told they were sold out. Those are the good parts of our stay. The not good parts: our room smelled musty, but it took us a little while to discover why. My daughter took off her shoes to walk to her bed that was by the window and the air conditioner unit. What we thought was just stained carpet wound up being sopping wet from the unit dripping. The floor was so saturated that it would literally make a squishing noise when we walked on it. I went to pick up the phone to call the front desk and there was no dial tone. After checking the wiring and finding nothing amiss except that it was very clearly dead, we walked out to the front desk. The lady at the front desk apologized profusely and tried for several minutes to find us another room for the night, she explained that they were completely sold out and had nothing else for us. We went back to our room to get some rest as we were in the middle of a 15+ hour road trip and it was already after 11pm. We listened to the AC unit dripping onto the floor all night long. In the morning, I went to take a shower only to have absolutely no hot water at all. The water got to around room temperature and that was as far as it would go. All in all, not a great experience, but the staff was very polite and apologetic.
WweihuaThe hotel is close to the airport, and there is a free car to pick up and drop off the airport. Clean and tidy, and the room is quite big. There are many places to eat in the surrounding area, as well as gas stations, parking is free, it is recommended to stay
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