Posted onDec 31, 2025
Guest User
Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity.
We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment.
Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us.
During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane.
The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene.
Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds.
Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts.
We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.
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Price per night from:US$73
Posted onNov 6, 2025
203802****
The hotel environment is quite good, the room is spacious, and the breakfast is excellent.
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Price per night from:US$45
Posted onMay 13, 2020
柠檬苏打Close to the road, the facilities in the house are OK, equivalent to a domestic express hotel. There are bars and other places around. The windows have good sound insulation effect, but the sound insulation of each room does not seem to be very good. My colleague lives next to me and can hear me turning off the lights.
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Price per night from:US$38
Posted onDec 12, 2025
spring-Ai
Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent.
I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.
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Price per night from:US$74
Posted onJan 24, 2025
faisal asghar
fantastic staff
i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good.
thanks
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Price per night from:US$106
Posted onJul 14, 2025
PANCHAL
Exceptional Hospitality & Delicious Cuisine!
From the moment we arrived, the hospitality at this hotel was nothing short of exceptional. The staff went above and beyond to make us feel welcomed and comfortable, always greeting us with warm smiles and genuine care. Every interaction, whether at the reception, housekeeping, or restaurant, reflected a high standard of professionalism and kindness.
The highlight of our stay, without a doubt, was the food. Each meal was a culinary delight – beautifully presented, bursting with flavor, and thoughtfully prepared using the freshest ingredients. Whether it was the lavish breakfast spread, the authentic local dishes, or the indulgent desserts, every bite was memorable.
It’s rare to find a place where both service and food are so perfectly balanced, but this hotel truly excels at both. We left with full hearts and even fuller stomachs. Highly recommended for anyone looking to be pampered with genuine hospitality and top-notch cuisine
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Price per night from:US$62
Posted onNov 25, 2025
Guest User
Clean and good service and good breakfast quality, so satisfaction is high. The surrounding restaurants are of low quality for the price, so it is preferable to eat at the hotel.
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Price per night from:US$33
Posted onFeb 20, 2026
Guest User
Had a great experience at Holiday Inn once again. I had stayed there earlier in April 2025. Great ambience and excellent service by the staff. Like last time, we got an upgrade for our room. Room service was excellent and we were promptly provided with an extra chair on request.
Breakfast spread is delectable, and most of the staff there is very courteous and helpful. Teresa recognised us from our last trip and went the extra mile to make us comfortable. Head Chef Prakash Yadav, Restaurant Manager Vinay, Restaurant Beverage manager Krishan Kumar made it a point to go to each guest to make them feel welcome. The apple jalebis merit a special mention.
Special thanks to reservation supervisor Amrita Gharti for all her help in making our stay a memorable one.
Checkin was super easy and smooth thanks to Swati. And so was the late check out courtesy Akanksha.
Highly recommended
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Price per night from:US$38
Posted onJun 19, 2025
NamanKala51
Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended
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Price per night from:US$151
Posted onJul 4, 2024
Denis St.
Good location, excellent restaurants in the hotel, good stuff and perfect cleanness plus mall in the next door
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Price per night from:US$145