Hotels With Spa in Western Province, Sri Lanka

Exclent service from the staff. Refurbished and newly renovated room but still have pungent smell of painting but staff very helpful when asked for air freshener. Great stay. Central location

We had a day to kill before our late night flight home, so booked a room and used the hotel facilities. The rooftop pool and jacuzzis are excellent. Decent range of food and drinks you can order up there. Also had a choice of many restaurants on site for our dinner. The room itself was lovely and met our needs in terms of having somewhere to freshen up before the airport. Note that the room has a window but it’s completely frosted, so you get natural light but no visibility. It didn’t bother us but might be an issue if you were staying longer. I don’t like that there’s a huge window between the bedroom and bathroom, esp when staying with a friend.

Exceptional stay at Cinnamon Life at City of Dreams! Impeccable rooms, top-notch amenities, and outstanding service. The staff were friendly and attentive, ensuring a seamless experience. Prime location, convenient amenities, and excellent value. I highly recommend this hotel for a comfortable and memorable stay. Will definitely return!

First of all, the breakfast was very good. There were all kinds of local food that I have never seen before. Secondly, the male checkin receptionist wearing glasses was very friendly! He tried to introduce many local spots and helped handle the noise issue caused by the people next to my room. However, the female receptionist was not really helpful and quite stubborn. That male staff said I could enjoy an extended checkout due to my midnight flight during checkin, but the female receptionist said no to me later. After I explained what that male staff promised to me, she only gave me a two-hour extended checkout. The point is what all the staff say to guests should be consistent.

There were several problems: 1. Inspite of 2 king-size beds, which had been guaranteed in booking, we got 2 rooms with separate beds 2. We were waited for check-in for 25 min, cause the receptionists couldn't find the reservation, till the time, we found confirmation in email and resent it to them

This is the worst Shangri-La I have ever stayed in. The various room types are confusing. It is very unfriendly to guests who want to extend their stay. You cannot check in directly at the front desk. You must book online. Even if you book the same room type and price online, you will be forced to cancel and pay the cancellation fee before you can check in.

Jetwing Beach is lovely hotel. Right on the beach, good spacious rooms, with everything you need, very clean and good AC. Rooms over look the pool and beach which is nice to wake up to every morning. The staff are a credit to the hotel with fantastic service from house keeping to reception to pool attendants. Could not fault it. Food and Drinks are excellent too, try the Terrace Bar for cocktails you won’t be disappointed. Food is good value at the Beach / Pool Bar too Would definitely recommend this hotel if your coming to Negombo

I recently stayed at The Kingsbury Colombo from April 2 to April 8, 2025, and I must say — every moment of my 7-day, 6-night stay was nothing short of exceptional. As a local living overseas, I was truly impressed by the world-class hospitality I experienced here. From the very beginning, the concierge team stood out — they were incredibly friendly, attentive, and professional. Their warm attitude and impeccable service went far beyond my expectations, making me feel welcomed and valued throughout my stay. Special thanks also to the housekeeping staff, who maintained my room perfectly. They were polite, efficient, and ensured that everything was clean and comfortable every day. One unforgettable highlight was the in-room dining experience. I ordered the black pork curry with pol roti — and it was simply divine! Without exaggeration, it was one of the best meals I’ve ever had, full of authentic Sri Lankan flavor and prepared to perfection. Overall, The Kingsbury Colombo exceeded all my expectations. The hotel is super clean, secure, and the staff make a genuine effort to create an exceptional experience for every guest. Whether you’re a local or a foreign traveler, I highly recommend staying here at least once — you’ll truly understand the meaning of top-tier hospitality. Looking forward to spending my next vacation with them again!

I had a pleasant stay at Cinnamon Bay Beruwala. The positive aspects include excellent service, starting from the warm welcome with a towel and juice at check-in, continuing throughout our stay until check-out. All the staff were friendly, kids activity center is a plus and the surroundings were very spacious and pleasant. The rooms were good, and I would definitely recommend their service, giving it a double thumbs up. On the downside, the reading light was broken, there were no bathroom slippers or robes, and the shampoo, lotion, and conditioner bottles were made of ceramic. If these ceramic bottles break, they could cause injury. I suggest that the hotel switch to safer materials for these items. Overall, I would rate our stay 3.8 out of 5. We really enjoyed our time there. If you're looking for excellent service in Beruwala, don't hesitate to book this hotel.