When you book ask for a room at the rear of the hotel, otherwise you will have a lot of noise from the outside road. Very clean, and comfortable budget hotel. Staff are very friendly and helpful. The local area does not have many restaurants, shops, pubs etc. The underground train station is a 15 minute walk away and there are very good underground trains into central London. Excel is easily accessible on the underground and Docklands Light Railway, A good car park is available which charges £10 for 24 hours,
We loved every bit of the stay. It is beside the London City Airport , so if you love watching planes; this is the perfect place. The service was great and was perfect for a relaxing getaway
Booked for my parents who would be exhausted after their 10.5-hour flight. I was approached via WhatsApp by their front desk and it turned out that my special request was kindly honoured. Parents were satisfied with the location (although they landed at T3 and took quite a while through the immigration) and the room and amenities were beyond expectation. Would definitely book again when necessary. Would be nice to have fried eggs for breakfast though.
I stayed at the Best Western Ariel for one night before an early morning flight from Heathrow, and it was a solid choice for convenience. The location is great — only a few minutes from Terminals 2 and 3, and there's a shuttle bus that runs regularly. Check-in was smooth and the staff were friendly and helpful, even with my late arrival.
The room was compact but clean, with everything I needed for a short stay — comfy bed, decent shower, and a kettle with tea and coffee. It’s not a luxury hotel by any means, but it served its purpose well. The soundproofing was surprisingly good considering the proximity to the airport — I barely heard any planes.
Only downside was the breakfast — it felt a bit basic for the price. Also, the decor is a bit dated, but again, for a one-night airport stopover, it’s totally fine.
Would stay again if I need to be close to Heathrow!
I was greatly disappointed as I had pretty high hopes in this hotel due to the great reviews on trip.com.
The service was good and the staff was all friendly and helpful. However, we were given the room in the lower level (like basement) where the ventilation was bad. The room stinks really bad due to the old carpet, and it was really small that we could barely open our luggage. The staff gave us some air refresher spray but it didn’t seem to work as the smell of humidity & like wet towel is very strong. The wifi in the lower ground was very bad as well.
They had complimentary breakfast, of which quality is fine. Btw, not their fault but the area is slightly ghetto and also smell like sewage at night. But bus stops are across the street which will bring you to major metro stations.
Hotel near Paddington,London6.6% of visitors choose this area
HH2025.02.10
So the hotel is in a great location, super close to Paddington and Edgware Road stations. Reception staff were lovely. Signage is poor as the hotel is actually made up of several different buildings and former hotels/guest houses.
I have stayed here before as its cheap and cheerful. They have refurbed the bathrooms but the rooms are very old fashioned. Bedding is very old. Under the beds had not been hoovered or checked (see picture, we found a pair of used knickers and a condom wrapper).
The bathroom although lovely had a limited amount of hot water. Not even enough for me me person to a shower with a warm shower let alone three. The room was advertised as three single beds but when we got there it was a double and a single. Overall you do get what you pay for and I can cope with tired/old as it wasnt a luxury trip or special occasion however they need to absolutely work on cleanliness.
The carpets and curtains smelt of smoke and cigarettes.
The hotel is enough for family stay.
Hotel provided complimentary breakfast. However, I think maybe is too many guests staying in the hotel, the breakfast has not prepared enough the portion of the breakfast for the guest, it has cost us can’t get/ need to wait quite long for them to replenish the foods .
Additionally, even though the hotel is 10minutes walk from Limehouse subway, but it was quite far from centre.
Great stay for four adults in the double double-room, there was a separator in the middle of the room so a bit of privacy was provided. Complementary cocktails were a nice perk too. Cool view of planes landing at Heathrow
Secure and clean, LSE Bankside House is far removed from some of the London overnight accommodation I have used in the past. I was prepared to share the bathroom but when it came to it no one was in the room next door so I had the bathroom to myself. Towels and soap were provided.
I was able to help myself to tea and coffee in the room. And perhaps best of all was the buffet type breakfast in the dining room. Excellent value for the night in London.
Always enjoy staying here. Check in and check out was easy.
Room was clean, tea and coffee supplied. Would be fantastic if rooms had a fridge though.
Breakfast was good, good selection of teas and vegan options available.
Staff are friendly and helpful.
Only downside would be that the channels on the cable don't really work. Some do but most don't, when travelling with children and none of the children's channels work, it can be a bit of a nuisance. Aside from that I always enjoy staying here. Good location, lots of shops and restaurants within walking distance.
Very Good
169 reviews
8.2/10
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8.1/10
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GGuest UserIf you’re booking for the location then it’s a 10/10. Pods are a few minutes away which makes making your flight a breeze.
Beds and duvets are comfortable however i slept without pillows as i can only sleep flat. They’re only double pillows. Not a good sleep on that part as there’s no spares.
Hotel has no lift, but the first floor doesn’t have many stairs so not too much of an issue.
Beers are around £7 which is expected for a hotel near the airport. Good view overlooking the runway.
For a nights stay it’s a good deal, my second time I’ve been here now.
My only issue would be the pillows, with neck issues a lower pillow makes a huge difference.
GGuest UserThe hotel is within a short walking distance to: good eateries, shops and the train station to Central London. There are ample parking spaces at ~10pounds/ day for hotel guests. This older hotel has comfortable, spacious rooms but a quirky shower head (aim at the wall as you shower to avoid flooding the bathroom).
AAnonymous UserThe hotel is enough for family stay.
Hotel provided complimentary breakfast. However, I think maybe is too many guests staying in the hotel, the breakfast has not prepared enough the portion of the breakfast for the guest, it has cost us can’t get/ need to wait quite long for them to replenish the foods .
Additionally, even though the hotel is 10minutes walk from Limehouse subway, but it was quite far from centre.
BBehekEverything was very good. Breakfast offers a lot of coice - except warm breakfast is only on Weekends. On the Trip site the check in time is incorrect (ov voucher it says after 12, but it is after 14) - despite us coming too early, they gave us the room and made coffee for free. The hotel is locked over night and the staff is really friendly. We were in the hotel trought the hottest days in history but they prepared a ventilator - because they don't have AC (normally).
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
HHorrid HenryPrice would good when booked early enough. Location is good, walking distance to Borough Market and Tate Modern, though it’s a little far to the Underground and not many buses going nearby.
Multiple small supermarkets nearby.
Recommend Tony’s cafe nearby as a great breakfast place. Breakfast is good and included with every room. Would stay again.
GGuest UserHotel room was a nice size for me and my family the pool was nice for the kids to swim in.
We had the breakfast for two days which catered for all our needs and was presented really nicely.
We ended up staying an extra night as was happy
with the facilities
For having children the location was a bit out of the way but I would say that was the only down side.
GGuest UserThe room is quite nice. The reception attitude is very good. They are also very helpful in helping with takeout at night. If there are any problems, they will be dealt with promptly.
From the sky view room, you can see the reflected KPMG. Hahaha. I’m still working late at night.
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