When you book ask for a room at the rear of the hotel, otherwise you will have a lot of noise from the outside road. Very clean, and comfortable budget hotel. Staff are very friendly and helpful. The local area does not have many restaurants, shops, pubs etc. The underground train station is a 15 minute walk away and there are very good underground trains into central London. Excel is easily accessible on the underground and Docklands Light Railway, A good car park is available which charges £10 for 24 hours,
The hotel is okay.
Room was big and spacious, bed a little bit hard
But main issue is the location, it's not well located for anything other than the back entrance to excel
15 minute walk to Custom House.
Can't take lime bikes near the hotel
Don't book this hotel if you want to be exploring around London
Booked for my parents who would be exhausted after their 10.5-hour flight. I was approached via WhatsApp by their front desk and it turned out that my special request was kindly honoured. Parents were satisfied with the location (although they landed at T3 and took quite a while through the immigration) and the room and amenities were beyond expectation. Would definitely book again when necessary. Would be nice to have fried eggs for breakfast though.
I stayed at the Best Western Ariel for one night before an early morning flight from Heathrow, and it was a solid choice for convenience. The location is great — only a few minutes from Terminals 2 and 3, and there's a shuttle bus that runs regularly. Check-in was smooth and the staff were friendly and helpful, even with my late arrival.
The room was compact but clean, with everything I needed for a short stay — comfy bed, decent shower, and a kettle with tea and coffee. It’s not a luxury hotel by any means, but it served its purpose well. The soundproofing was surprisingly good considering the proximity to the airport — I barely heard any planes.
Only downside was the breakfast — it felt a bit basic for the price. Also, the decor is a bit dated, but again, for a one-night airport stopover, it’s totally fine.
Would stay again if I need to be close to Heathrow!
Excellent hotel in East London. 10 mins walk away from Forest Gate tube station, 10 mins by bus to Stratford. Very well kept and rooms are very clean and have everything you need. Staff are very helpful and super friendly. Breakfast is very good as well. I would definitely stay here again, highly recommend if you’re looking for a great place to stay at a good price.
Hotel near Paddington,London6% of visitors choose this area
HH2025.02.10
So the hotel is in a great location, super close to Paddington and Edgware Road stations. Reception staff were lovely. Signage is poor as the hotel is actually made up of several different buildings and former hotels/guest houses.
I have stayed here before as its cheap and cheerful. They have refurbed the bathrooms but the rooms are very old fashioned. Bedding is very old. Under the beds had not been hoovered or checked (see picture, we found a pair of used knickers and a condom wrapper).
The bathroom although lovely had a limited amount of hot water. Not even enough for me me person to a shower with a warm shower let alone three. The room was advertised as three single beds but when we got there it was a double and a single. Overall you do get what you pay for and I can cope with tired/old as it wasnt a luxury trip or special occasion however they need to absolutely work on cleanliness.
The carpets and curtains smelt of smoke and cigarettes.
pleasant. The price was affordable, especially with the perks offered through the app, which made it great value for money. The hotel was clean, the staff were friendly and accommodating, and the food options were good. We also appreciated the availability of locker storage, which made things convenient.
However, one downside was the ongoing maintenance work during our stay. It caused some disruption, and unfortunately, we had to take quite a long detour just to reach our room. It wasn’t a dealbreaker, but it did take away from the overall convenience.
Would still recommend for the price, perks, and service — just worth checking ahead if maintenance is ongoing.
Great stay for four adults in the double double-room, there was a separator in the middle of the room so a bit of privacy was provided. Complementary cocktails were a nice perk too. Cool view of planes landing at Heathrow
It's a good stay for spending the night if you decide to be out and about all day. The room is cosy enough for a night's sleep with a convenient breakfast array in the cafeteria.
Always enjoy staying here. Check in and check out was easy.
Room was clean, tea and coffee supplied. Would be fantastic if rooms had a fridge though.
Breakfast was good, good selection of teas and vegan options available.
Staff are friendly and helpful.
Only downside would be that the channels on the cable don't really work. Some do but most don't, when travelling with children and none of the children's channels work, it can be a bit of a nuisance. Aside from that I always enjoy staying here. Good location, lots of shops and restaurants within walking distance.
Very Good
165 reviews
8.3/10
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DKK 548
per night
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TTan24The location is ideal to get to T5 Heathrow Terminal using the POD transport. The staff was very friendly and helpful. The hotel is quite big and there seem to be lots of parties happening. The bar is a sports bar and you can enjoy drinks and food. The corridors are very long. The hotel furniture and interior are a bit outdated, but for a short stay it's ok.
GGuest UserThe hotel is within a short walking distance to: good eateries, shops and the train station to Central London. There are ample parking spaces at ~10pounds/ day for hotel guests. This older hotel has comfortable, spacious rooms but a quirky shower head (aim at the wall as you shower to avoid flooding the bathroom).
AAnonymous Userpleasant. The price was affordable, especially with the perks offered through the app, which made it great value for money. The hotel was clean, the staff were friendly and accommodating, and the food options were good. We also appreciated the availability of locker storage, which made things convenient.
However, one downside was the ongoing maintenance work during our stay. It caused some disruption, and unfortunately, we had to take quite a long detour just to reach our room. It wasn’t a dealbreaker, but it did take away from the overall convenience.
Would still recommend for the price, perks, and service — just worth checking ahead if maintenance is ongoing.
WWebsterAnother stay in this hotel. It is in a great location and easy to get out and about. Staff are welcoming and rooms are very clean and comfortable.
No complaints about our stay and will book again.
BBehekEverything was very good. Breakfast offers a lot of coice - except warm breakfast is only on Weekends. On the Trip site the check in time is incorrect (ov voucher it says after 12, but it is after 14) - despite us coming too early, they gave us the room and made coffee for free. The hotel is locked over night and the staff is really friendly. We were in the hotel trought the hottest days in history but they prepared a ventilator - because they don't have AC (normally).
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
TTony Cheong K TThe hotel location is convenient and clean room, service is nice and good ; especially when I go check out, the concierge staff knew that we did not have breakfast, then prepared two special breakfast for us at no cost (even though there are no more eggs or coffee, he sincerely bring out toast, bacon, ham, cake and fruit sets)
The car park is okay but I don't know why they charged me $35 pounds while the price list mentioned $25 pounds per night
GGuest UserThe room is quite nice. The reception attitude is very good. They are also very helpful in helping with takeout at night. If there are any problems, they will be dealt with promptly.
From the sky view room, you can see the reflected KPMG. Hahaha. I’m still working late at night.
GGuest UserThis is not the first time that I have stayed in this hotel, As always, the room is spotlessly clean and the staff are s happy to help you. With any problems you might incur,
The only way that this hotel could be any better.
Is if they allow you to bring your dog with you...... The hotel is situated in beautiful surroundings, perfect for dogs., And you have ground floor rooms available which go directly onto the grass outside, which is perfect for anyone wishing to bring their furry babies with them.
Other than that in my opinion, there is no hotel better than this that I have stayed in, And I have stayed in most of them.
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