5-Star Hotels in California, United States

Hotel was very nice and staff was very helpful and friendly. The ART bus stops directly in front of the hotel making access to the parks very easy. You can also choose to walk which we did the first night but the ART bus is worth the $6 per day (or $16 for 3 day pass). Also had breakfast one morning at the restaurant which is a much better option than eating at the parks.

Great location and reasonably priced, we staid 3 days before continuing our trip. Rooms are clean and spacious, reception is on the 40th floor, so to get to your room you have to go up first, switch elevator and go down to your room. Sometimes a bit annoying because of the waiting All in all a recommended stay

Amazing rooms and great staff. Before my arrival received a welcome text from the staff. I did use Amex fine resorts and initially I was in a smaller room but I got upgraded to a suite! The suite was probably the nicest room I have ever stayed in. Totally worth it to upgrade. Beautiful rooms. Restaurants on site have a great patio and outdoor experience. Cocktail bar was great as well. I loved the ability to sit around in the lounge as they had ample seating available for anyone waiting for their room. Will stay here again if I am in LA. Only downside is that there isn’t much in terms of night life in this area but there is a museum and other things across from the hotel. The pool outdoor was also very nice

We stayed here for three nights while visiting San Francisco. We booked a suite on the 15th floor while our adult daughters stayed in an adjoining double room. The hotel, although old, is exceptionally well maintained. This is not just any hotel but a landmark building with beautiful architecture that has withstood the test of time. I cannot say enough for the staff who are definitely part of the experience. So much so that you are likely to get to know them on a first name basis. Sal and Tony were just two who really excel in their service to guests. The location is exceptional. Its high location provides excellent views of SF. The rooms were beautiful and hats off to housekeeping. Need i say more? This is a hotel run by an exceptionally good and friendly team. Thanks for making our stay so special.

I was so excited to stay here. I arrived about 5pm and our room was not available to strike one so they gave us tokens for free drinks at the poolside, while we were there we waited to see if anyone will come up to us and offer drinks and nothing so I decided to go up to the bar. We ordered our drinks and when paying with the tokens the bartender made it clear to me that her tip was not included with the tokens strike 2.. made me feel like I couldn't afford it, so we decided to go have dinner, we finished dinner after 6pm and still not call my room was available so I decided to go ask..when I get there all of a sudden our room is available. We go up to our room and its the wrong one strike 3 when going back to the lobby I found a gentleman walking our luggage up so I let him know our room was not the one I reserved he apologized and walked me down to the lobby.. when we were in the lobby they apologized and gave me a discount for the mixed up.. the agreed that was not the room I reserved and was going to send wine and cheese up to our room.. never received the wine strike 4. The next morning we decided to check out I told the gal there about my horrible experience so they waved the valet also when I got my bill they added other charges of $90 and gave me a discount of $60 . Yea the other charges were added to offset the discount. I felt so uncomfortable never going back again, I'm still sad about my family trip that was ruined and made us feel unwelcome. Never had this experience ever

Nice people, comfortable for people who do transit overnight at San Francisco Airport. Hotel is connected to the airport. But the price is too expensive. Need to pay for early check in.

Location is good! Although service for 5 Star should be as it is in protocol. I have asked to deliver tea bags which I wanted, they provide in the room very strange flavor which is not common, I have asked via phone to provide me normal English breakfast but I was refused that they don’t have it. I still think with such a price and star hotel should satisfy the customers with any need during the stay in the hotel.

The room is great, the hotel offers free parking, and is very close to Googlestore; The hotel has complete facilities, I will definitely choose this hotel next time I go on a business trip or a trip

I have stayed at room 1620, AC is too noisy and not working properly. There is also some sound with fire dedicator which should be inspected! Another point during mu booking I have put comment that possibility of having window opening option, during check in I have asked specifically for it, I was confirmed that window of 1620 opens slightly, unfortunately it didn’t!

I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.

Great location and reasonably priced, we staid 3 days before continuing our trip. Rooms are clean and spacious, reception is on the 40th floor, so to get to your room you have to go up first, switch elevator and go down to your room. Sometimes a bit annoying because of the waiting All in all a recommended stay

Amazing rooms and great staff. Before my arrival received a welcome text from the staff. I did use Amex fine resorts and initially I was in a smaller room but I got upgraded to a suite! The suite was probably the nicest room I have ever stayed in. Totally worth it to upgrade. Beautiful rooms. Restaurants on site have a great patio and outdoor experience. Cocktail bar was great as well. I loved the ability to sit around in the lounge as they had ample seating available for anyone waiting for their room. Will stay here again if I am in LA. Only downside is that there isn’t much in terms of night life in this area but there is a museum and other things across from the hotel. The pool outdoor was also very nice

I was so excited to stay here. I arrived about 5pm and our room was not available to strike one so they gave us tokens for free drinks at the poolside, while we were there we waited to see if anyone will come up to us and offer drinks and nothing so I decided to go up to the bar. We ordered our drinks and when paying with the tokens the bartender made it clear to me that her tip was not included with the tokens strike 2.. made me feel like I couldn't afford it, so we decided to go have dinner, we finished dinner after 6pm and still not call my room was available so I decided to go ask..when I get there all of a sudden our room is available. We go up to our room and its the wrong one strike 3 when going back to the lobby I found a gentleman walking our luggage up so I let him know our room was not the one I reserved he apologized and walked me down to the lobby.. when we were in the lobby they apologized and gave me a discount for the mixed up.. the agreed that was not the room I reserved and was going to send wine and cheese up to our room.. never received the wine strike 4. The next morning we decided to check out I told the gal there about my horrible experience so they waved the valet also when I got my bill they added other charges of $90 and gave me a discount of $60 . Yea the other charges were added to offset the discount. I felt so uncomfortable never going back again, I'm still sad about my family trip that was ruined and made us feel unwelcome. Never had this experience ever

Everything you'd expect from Four Seasons and more. Super friendly and professional staff. Spacious, clean, and well equipped rooms. Higher floors have great view, with balcony too. I liked their aluminum canned water. Excellent Italian restaurant Culina. Manager David even emailed me assuring that they'd save my room preference profile for future stays, very impressive, thanks! Four Season is often the answer when I struggle to find hotels that don't compromise on having both location/neighbourhood and views, this is another example.

It was the worst hotel. I stayed because it was the stage of Pretty Woman, but I am dissatisfied. Arrived by UBER from the road side. There was a bellboy, but he didn't even help me unload my suitcase from the car. I'm just standing there blankly. Even though I checked in after 16:00, there was no twin bed room that I had reserved. When I complained, I was told to wait for 20 minutes, so I reluctantly went to the front desk. I decided to wait on the sofa next to it, but it didn't come to tell me that the room was ready even after 30 minutes. When I asked what happened to the front desk, they said that they had forgotten about it, and I didn't even think they were apologetic. I had a cup of tea at a stylish restaurant on the first floor with a view of the outside, but even if I asked the guide to pay the bill, he wouldn't move. After 20 minutes, the fourth person finally paid the bill. I received the lowest treatment even though I stayed at a super luxury hotel. On top of that, the hotel union was on strike, and from 6:00 in the morning to noon, we put up placards in the hallway of the hotel and shouted drums and shouted loudly. It's noisy and I can't relax. In the room, there was a notice paper and earplugs saying that the strike would cause trouble. The strike seems to have no end in sight. If I knew there was going to be a strike, I should have informed them before my stay and had canceled it. Even though I paid a high price, it turned out to be the worst trip ever. I think I was clearly racist from the front desk, bellboys, waiters and other hotel staff. Because they were amiable to white customers. Employees working in such a hotel understand the feeling of wanting to strike.

What a perfect boutique hotel! Secluded for privacy but close to everything you would want in Beverly Hills. Beds are wonderfully comfortable and rooms are very clean. All marble baths are luxurious and the rain shower? Perfection! I enjoyed coffee on my balcony each morning watching the city wake-up. Lobby is spacious and welcoming. Restaurant food is superb. The staff is professional, friendly and helpful. I will most definitely stay here again when my travels bring me to Beverly Hills.

The hotel is very beautiful, the sanitation is very clean, the service staff is also very enthusiastic, it is the best choice for business trips. The surrounding environment is also very beautiful, the transportation is convenient, it is worth recommending! ! ! !

The room was nice, clean, and the service was friendly. The small garden was a bit of a pit this time, just a dirt yard, but everything else was great. In addition, the price has increased by 30% this year compared to last year, Los Angeles is also crazy

I booked the Waldorf to experience a 5 star hotel for my birthday. It turned out to be the most stressful and negative hotel experience I've ever had. I checked in on my Hilton Honors app the day ahead for a 3:00pm arrival. I got there around 3:30 and was told my room wasn't ready yet as the previous people who stayed there checked out late. It would be ready in around 30 minutes. I was fine with a short wait and they suggested I check out the pool and rooftop restaurant so that was what I did. Needed a key to go up there so waited for someone to come out for a few minutes to give me access. Unfortunately according to one the guest services people, the pool was closing at 4:00pm for a sellout event so I literally sat down for a minute and was told they were closing in 5 minutes. Rooftop had a nice view and I made a dinner reservation for 6:45pm so I can watch the sunset while dining, figuring that would give me plenty of time to freshen up, rest and change before dinner. I was so wrong. Checked with them a little after 4:00, another person tells me they need 35 more minutes to work on the room. I checked again at 5:00, and was told another 15 minutes. Took until 6:30 before I was able to get into my room. A whole 3 hours so I had no time for a shower or even much of unpacking my small bag. They did give me dining credits that the woman who gave me the keys confirmed was $300 along with another $50 HH credit but upon checkout, it was only $250 credit from the hotel. Fine, but seems like all their front desk people lie through their teeth. Room was spacious and had dimmer and bright lighting which was nice. View was street side facing the Starbucks across the street. They gave me a mobility access room which meant it had a walk in shower that's level with the toilet. Since the tub had a extension shower head with very weak water pressure, I wanted to take a shower with a regular shower head. Impossible since the mobility access shower had a hole in the hose so when I turned it on, it just sprayed water everywhere but no water would come out of the shower head. So had to shower in the deep narrow tub that was very hard to turn around. I did report this to the front desk the next morning and the person assured me they would fix the shower since if a guest who's mobility challenged needs to use that shower, it needs to be working. Well, when I checked out 2 hours later and mentioned it to another person who was checking me out, he said there was no note on that room. I swear those front desk people just smiles to your face and lies all day. As I mentioned, I wanted to stay at this hotel for my birthday to relax and be stress-free. The experience with the check-in was so stressful because I really wanted to be able freshen up and get some rest in my room before dinner, I almost felt like crying from frustration. Also, I was told by the HH booking agent that the hotel will have a little welcome package for my birthday and I got nothing. Even

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

Hotel was very nice and staff was very helpful and friendly. The ART bus stops directly in front of the hotel making access to the parks very easy. You can also choose to walk which we did the first night but the ART bus is worth the $6 per day (or $16 for 3 day pass). Also had breakfast one morning at the restaurant which is a much better option than eating at the parks.

The hotel is large and beautiful, and the check in is very fast. The hotel has a covered bridge that leads directly to the beach. It is very convenient to go to the beach and you can borrow the hotel's beach chairs. The food in the restaurant is very delicious, especially the potato cake, which is worth a try. The waiters at the restaurant are very welcoming and will recommend a variety of cuisines as well as weekend evening restaurant activities.

Breakfast can be eaten in the room, it is very rich, the environment is very good, you can see the sea and the air is good. The room has a fireplace. Will choose next time

We are DVC and bagged a room at the VGC in early August. First thing- the building and lobby and overall vibe are beautiful. The bell person who greeted us was outstanding, Sorry didn’t get his name but he’s 50s, slim guy, and extremely talkative and helpful, the true ‘Disney Difference’ type employee. Check in was a very slow and lengthy experience although the lady was very nice. Queues at 3pm. This could be speeded up. Room wasn’t obtained until just after 4. We had a disappointing outlook room, ground floor, corner, facing directly at back entrance to Californian Adventure. Security guards stood around and no real barrier for privacy so never sat on patio. However, we realised the room had some advantages in that you could be in the park in about 40 steps. Room was nice enough. Would I pay over $1000 a night for it cash? Not worth it but booked on points. They are getting so they need a refurb although still in decent shape. It was all very dark though, perhaps not helped by room position in bottom corner of hotel. Craftsman’s bar was a bit disappointing for food. It was OK quality but very, very slow at coming out. Mine was comped. The bar itself with live music is lovely though and cocktails good. Pool is beautiful but at the same time disappointing. It’s disappointing because there are not enough sun loungers. This is partly due to Disney greed, who have turned over about a third of the already too small pool area to paying cabanas. This is partly due to lack of management. They are meant to have wristbands on people, but half did not have them and half the time there were no staff on the gate to put them on. I personally witnessed at 8am a family coming in the front of the hotel who didn’t seem to be staying there (very easy to get in despite needing a key card as the gate is constantly opened onto the sidewalk) who I saw walk into the pool area, they had no card and waited for gate to open and went in. Disney can see from the reviews on Tripadvisor this pool seating issue is a major problem. They need to do something about it. If that includes removing the cabana area and taking a hit on upcharges, they need to do it. They need to get really strict on pool management and wrist bands. When you are paying this much for a hotel, not being able to get sun beds is totally unacceptable. Shame as pool itself is lovely and live music even in the day. The characters also seemed to plead daily at around 4 pm for a pool party. Gym great. The DVC team here here we’re very nice people. Obviously location is fantastic.

All staffs were friendly and efficient. Room was clean and spacious. We would stay here again!

In addition to the price is more expensive, the others are very satisfied. We set the cheapest room, a king size bed, and a sofa bed, sleeping three people is very spacious.

I paid the room fee on Ctrip and charged it again when I arrived at the hotel. The room rate booked on Ctrip covers all taxes and attraction fees. Checking out is the hotel trying to charge attraction fees again. Is the information channel between Ctrip and the hotel not smooth enough?

The service environment is very good. There is a shopping mall nearby. The drinks in the bar downstairs are good. The room is clean and sanitary. There are two restaurants in the hotel, one of which is an Italian restaurant. The food is beautifully presented, the price is not cheap, and it tastes good. 😋

This place was amazing! Great service Great views The room was immaculate They have a shuttle that goes through the golf course to go down to the beach where they have a little restaurant and the steak tacos were amazing! They have bikes you can rent for free if you stay there. Which was awesome but was expecting some better quality bikes, my buddies bike was very janky. The gears didn’t really work so up hill was brutal. But they do have E bikes as well which we found out after haha Can’t wait to come back!

Hotel was very nice and staff was very helpful and friendly. The ART bus stops directly in front of the hotel making access to the parks very easy. You can also choose to walk which we did the first night but the ART bus is worth the $6 per day (or $16 for 3 day pass). Also had breakfast one morning at the restaurant which is a much better option than eating at the parks.

We are DVC and bagged a room at the VGC in early August. First thing- the building and lobby and overall vibe are beautiful. The bell person who greeted us was outstanding, Sorry didn’t get his name but he’s 50s, slim guy, and extremely talkative and helpful, the true ‘Disney Difference’ type employee. Check in was a very slow and lengthy experience although the lady was very nice. Queues at 3pm. This could be speeded up. Room wasn’t obtained until just after 4. We had a disappointing outlook room, ground floor, corner, facing directly at back entrance to Californian Adventure. Security guards stood around and no real barrier for privacy so never sat on patio. However, we realised the room had some advantages in that you could be in the park in about 40 steps. Room was nice enough. Would I pay over $1000 a night for it cash? Not worth it but booked on points. They are getting so they need a refurb although still in decent shape. It was all very dark though, perhaps not helped by room position in bottom corner of hotel. Craftsman’s bar was a bit disappointing for food. It was OK quality but very, very slow at coming out. Mine was comped. The bar itself with live music is lovely though and cocktails good. Pool is beautiful but at the same time disappointing. It’s disappointing because there are not enough sun loungers. This is partly due to Disney greed, who have turned over about a third of the already too small pool area to paying cabanas. This is partly due to lack of management. They are meant to have wristbands on people, but half did not have them and half the time there were no staff on the gate to put them on. I personally witnessed at 8am a family coming in the front of the hotel who didn’t seem to be staying there (very easy to get in despite needing a key card as the gate is constantly opened onto the sidewalk) who I saw walk into the pool area, they had no card and waited for gate to open and went in. Disney can see from the reviews on Tripadvisor this pool seating issue is a major problem. They need to do something about it. If that includes removing the cabana area and taking a hit on upcharges, they need to do it. They need to get really strict on pool management and wrist bands. When you are paying this much for a hotel, not being able to get sun beds is totally unacceptable. Shame as pool itself is lovely and live music even in the day. The characters also seemed to plead daily at around 4 pm for a pool party. Gym great. The DVC team here here we’re very nice people. Obviously location is fantastic.

All staffs were friendly and efficient. Room was clean and spacious. We would stay here again!