Staff at check in double charged us our room fees that has been already paid. Our credit cards were asked for the purpose of deposit only though a mistake was made but was not communicate to us by the staff but only found out via credit card notification. I’m a Portuguese native speaker. It was a USD 1000+ charge on the card…
The price was great and ofcourse the room is spacious. The location is not so good if ur looking for site seeing. Takes like 15 minutes uber to get to center.
I am not sure how and why but i soaked in bath tub and then got rashes on my leg and hands.
So careful with the bath tub.
The stay was very good, except the room was a little cold and you couldn't control the air conditioning.
Not even at the hotel reception. At first, yes, but then it went back to the same thing.
Hotel is centrally located near to Sao Bento station and can walk to most attractions like the clerigos and cathedral. There are also several food options available. The only downside is there’s not much amenities. The gym is pretty small and no swimming pool
Great 5⭐ hotel to enjoy the view of Porto
No need to go out, just a perfect picture on the balcony
Hotel facilities meet the 5⭐ positioning, perfect preservation of historical relics
The attitude and quality of hotel service staff are not comparable to many five-star hotels. The hotel’s own Michelin two-star restaurant is often booked until it is full. During the epidemic, all personnel tested negative and entered the venue. Here, you can experience the lively atmosphere of the Portuguese people in the New Year. Stay here next time
Location was about 5 mins drive from Vila Da Nova Devasas train station and 10 mins walk to Camara Gaia subway station. It’s not that close to Porto city centre. You got to Uber or walk everywhere. No free water in room unless you’re a Hilton Honors Silver member and above, and that’s only for the 1st bottle. Items like cotton pads and vanity kits were not restocked unless requested. Hand towels were also provided on the first day only. Dental kits have to be requested as well. Kinda disappointed based on the fact that it was a stay for our honeymoon but even so water was chargeable at 6 Euros per bottle because I was only a Blue HH member. Towel racks were not available, only hooks. Otherwise great service from the ground staff who could speak English except for a waitress who couldn’t understand “no ham no bacon” for our omelettes! Simple breakfast served daily. We were also given a small cake to celebrate. Thanks for the stay.
The hotel is probably one of the best in Porto. Unfortunately the online experience had not been pleasant. I realised that I booked a non cancellation stay in advance prior to my trip. When my trip was changed and my Porto is extended from 3 nights to 5 nights. I asked both the agent (Trip/Expedia) and Iater through the hotel for modification of the dates. They refused after several tries. In the end, we decided to forgo one night due to change in air ticket and stayed for the duration of our stay. The remaining nights at Porto. We decided to defer to another hotel. If the hospitality service can be better we would have stay there throughout. This is unfortunate coming from highly recognised hotel here.
The hotel had great service, including hotel information at the front desk! The breakfast area overlooks the city of Porto and has a great view. This is not limited to this hotel in Portugal, but there are no slippers or toothbrushes in the room, so you need to bring your own. If I have the opportunity, I would like to stay in an upgraded room.
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9.3/10
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TTravelang88Hotel is centrally located near to Sao Bento station and can walk to most attractions like the clerigos and cathedral. There are also several food options available. The only downside is there’s not much amenities. The gym is pretty small and no swimming pool
JJulian TayThe hotel is probably one of the best in Porto. Unfortunately the online experience had not been pleasant. I realised that I booked a non cancellation stay in advance prior to my trip. When my trip was changed and my Porto is extended from 3 nights to 5 nights. I asked both the agent (Trip/Expedia) and Iater through the hotel for modification of the dates. They refused after several tries. In the end, we decided to forgo one night due to change in air ticket and stayed for the duration of our stay. The remaining nights at Porto. We decided to defer to another hotel. If the hospitality service can be better we would have stay there throughout. This is unfortunate coming from highly recognised hotel here.
HHumsCakeLoveLocation was about 5 mins drive from Vila Da Nova Devasas train station and 10 mins walk to Camara Gaia subway station. It’s not that close to Porto city centre. You got to Uber or walk everywhere. No free water in room unless you’re a Hilton Honors Silver member and above, and that’s only for the 1st bottle. Items like cotton pads and vanity kits were not restocked unless requested. Hand towels were also provided on the first day only. Dental kits have to be requested as well. Kinda disappointed based on the fact that it was a stay for our honeymoon but even so water was chargeable at 6 Euros per bottle because I was only a Blue HH member. Towel racks were not available, only hooks. Otherwise great service from the ground staff who could speak English except for a waitress who couldn’t understand “no ham no bacon” for our omelettes! Simple breakfast served daily. We were also given a small cake to celebrate. Thanks for the stay.
GGuest UserIn the center of the old town, you can basically go to any tourist attraction within one kilometer. It is very friendly to traveling bosozokus. There is nothing to say about the interior of the hotel. It is almost the same style as Lello Bookstore. Harry Potter is enough. The elevators and guest rooms are a bit Budapest. It feels like a big hotel. The air-conditioning panel in the room is actually touch-screen. It’s very magical~ The service is also good. After arriving, it’s easier to sit and check in. The check-in time is not stuck. There is also a welcome drink. I usually choose the special one. Port wine, and someone knocks on the door every night to deliver chocolates. Maybe the only bad thing is the small alleys on both sides of the hotel, which are basically tobacco shops and bars. Young people gather there at night and make noise, which will probably last until after 2 o'clock. The second floor is being renovated during the stay, which is quite disturbing. Visit the public area on the second floor. If you like retro, you can really try this hotel.
AAnonymous UserGood and spacious room in a very nice Hotel.
Staff was very attentive and service was excellent
It has access to a proper gym, that is a bit outdated but still in a very good condition.
Rooftop is a must with a great view over the city.
GGuest UserImpeccable service and the staff is intelligent and beyond professional. I’d say they were my favorite part of the stay. I loved the design and luxurious feel of the hotel, as well. The rooms are on the small side in Portugal but this hotel is of high quality and extremely clean. The sauna, steam room, and are pool are incredibly beautiful. Great location. Wonderful breakfast. The bed was super comfortable and the hotel was always quiet. I will definitely recommend this hotel to friends. I’d love to know who developed the hotel. One thing that I wish I had been told is that there was a rooftop. No one mentioned this at check-in and I just saw it in another post on Google.
SSandooStaff at check in double charged us our room fees that has been already paid. Our credit cards were asked for the purpose of deposit only though a mistake was made but was not communicate to us by the staff but only found out via credit card notification. I’m a Portuguese native speaker. It was a USD 1000+ charge on the card…
GGuest UserDuring the trip to Spain, I chose the five-star Renaissance in Porto because it is conveniently located in the city center and almost all attractions can be reached on foot. Secondly, it is relatively new. The hotel is very clean and simply furnished. Except for not providing toothbrush sets, it has a kettle, slippers, etc., and provides a bottle of free mineral water every day. The hotel is only a short walk from the airport to the light rail. The hotel's breakfast is very punctual from 7:30 to 11:00 and is also quite rich. Here you can taste Portuguese egg tarts, which are very delicious. During this trip to Spain, this is the only hotel that requires a deposit of 100 euros when checking in, but it has not been refunded 48 hours after check-out.
GGuest UserThe food in the hotel's bar is very good. The room is not very big, but the view and overall facilities are okay. It is between 4 and 5 stars. The only problem was that they forgot to clean our room, even though we didn't go out in the afternoon, they still forgot after reminding the hotel that it could be cleaned. Breakfast is relatively excellent. You cannot hail a taxi at the hotel entrance, but you can walk 2 minutes to the alley entrance to hail a taxi.
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