This stay experience was great! From stepping into the hotel, the front desk was warm and efficient. The room was clean and warm, the bedding was comfortable, and the night was good. The breakfast is rich and varied, satisfying all tastes. The gym is fully equipped and the service staff is very caring.
The room is not big, you need to ask for slippers and toothbrushes, the breakfast buffet is quite rich, the hygiene is quite clean, the front desk service is not bad, everyone can speak English, so communication is not too difficult, the hotel is not far from the subway, about 10 minutes walk, the transportation is OK
The hotel is tired and in need of renovation. It caters to groups of children, so you can expect to wait 30-40 minutes in line at reception. Early check-in is possible for 1.5k rubles, even if there are rooms available.
I wouldn't stay there again.
I am delighted 😍 honestly didn't expect 😜
Clean and newest hotel (shower, toilet, towel, coats, bed clean and cozy large bed with top) ✅
The food is delicious, especially babi potatoes 🥰✅
Staff welcome 🔥
We liked it)
//I was in Asia and Europe) really the hotel level is good 🔥
<< Only here in our room in the day could not make the ”absolute darkness” mode, the room was with a terrace that was big plus, but on the other side of the window without a dark curtain. If you can do please 🙂
Thank you for a class holiday 🫶
Номер хороший, но сам отель подразбитый. Особенно возмущает отсутствие шведского стола, хотя он показан на фото. Вместо этого скудный завтрак. Из-за этого считаю что отель не стоит таких денег за проживание.
I booked this hotel based on Ctrip reviews, and it seems many Chinese tourists stay here. The location is decent. Housekeeping was slow. There are plenty of places to eat around the hotel. The Frank's BBQ ribs place that previous reviewers mentioned was okay. However, the staff there were very disrespectful to Chinese customers. I called for the bill five times in Russian over twenty minutes, but no one came. When they finally did, they just showed me their phone with Chinese text asking for a tip. Absolutely terrible service! I didn't book breakfast and, following other reviewers' advice, I just ate at the supermarket.
The place is about 30 minutes from Sheremetevo Airport by taxi. The price for taxi from airport and back is equal the cost of room for 1 night. The hotel has no transfer as they told on reception. Moreover, the breakfast price was included but the kitchen didn’t work that day and they denied to make lunch-box. It’s very dark outside. Good rooms and wi-fi. There is hot water in the shower.
Stop with your wife for one night, a fresh hotel, breakfast arranged(there is something to eat except cache and omlet). The rooms are not big but generally correspond to all description. Stop staying and eating on business further is the very thing.
The hotel is on the 6th floor, entrance #2, we didn't find at once.
We had a pleasant stay at the hotel. We stayed overnight before an early morning flight, and it was conveniently within walking distance of the airport. Our room was clean and warm, with comfortable beds. A convenient amenity on each floor was the readily available hot and cold drinking water, as well as an iron and ironing board.
A great hotel, clean, beautiful. Everything liked. Spa complex at altitude. Additionally took the service ”Par for Par” - it was delightful! Thank you!)))))
Outstanding
4 reviews
10/10
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THB 3,414
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GGuest UserOur room was on the 27th floor, facing the city, with a distant view of Moscow's city center. My partner absolutely loved it! The hotel was much better than we expected, and the price was excellent – really good value for money. I was a bit worried about outdated facilities after reading some reviews, but everything was actually fine. It's clean, and for just over 300 rubles a night in Moscow, what more could you ask for? This is a 4-star hotel, and the room was well-equipped. The only minor issues were a slight smell from the drain and noisy neighbors who started making a racket around 5 or 6 in the morning. Otherwise, we were very satisfied. We stayed for five nights. There's a 'Green Supermarket' nearby, which was convenient for daily shopping and our favorite grocery store. Izmaylovsky Market (Antiques Market) is right next door, so we could pop back to the hotel to rest when we got tired of browsing. Getting to Red Square is super easy – just take Metro Line 3 directly, no transfers needed. The metro station is about a five or six-minute walk away. If I ever come back to Moscow, I'd definitely stay here again.
GGuest UserHello to the esteemed management of Novotel Moscow, I am guest Saja Al-Mutawa. I would like to inform you of my extreme dissatisfaction with the receptionist Varvara's treatment of me upon check-in. My reservation was from 6/18/2025 to 6/22/2025, two rooms for four people, reservation number (). The full amount of the stay was paid via Trip.com. My flight was delayed, so my check-in was delayed that day. This was a delay from the airline, and I bear no responsibility for it. I arrived on 6/19/2025. I contacted the reception before that, and informed them that I would be delayed about four times, and the employee told me that it was fine as long as the reservation was paid. I also contacted the Trip.com app, but upon arrival at the hotel, I was told that the reservation had been canceled!! How I contacted you several times and each time I was told that my flight was delayed and my reservation was paid for. After many attempts that lasted for hours and I explained my situation that I was with an elderly person with cancer who was receiving chemotherapy and was very tired, our passports were taken and we were given rooms. I am very upset with this unprofessional treatment and will not give the hotel a good rating despite my great satisfaction with the place and rooms.
YYang-янA perfect stay! The location is absolutely fantastic, just a 5-minute walk to the subway, making it easy to get to Independence Avenue and Victory Square. There are plenty of convenience stores and local cafes nearby, so you'll never worry about grabbing snacks or breakfast.
The hostel is incredibly clean. The bed linens are changed for every guest, and each bunk has a charging port and a blackout curtain. The shared bathrooms have plenty of hot water, and the cleaning staff tidies up daily, so there are absolutely no unpleasant odors.
The front desk staff are super thoughtful and speak excellent English. They even offer local travel tips, and the free luggage storage is a real lifesaver. The communal kitchen is fully equipped, so you can cook your own meals and save on travel costs. In the evenings, chatting with backpackers from all over the world in the common area creates a wonderful atmosphere.
The value for money is outstanding. If you're traveling to Belarus, this place is a no-brainer. I'll definitely choose this hostel again next time I'm in Minsk!
CcolaringshopWinterfell This hotel should be a chain in Russia, see many, this one has the best rating. I think it is a hotel of the nature of the Youth Hostel, suitable for one person to travel, has its own single room, but the space in the room is very small and can sleep, the public toilet is clean, the room is warm, there is an induction cooker to cook by yourself.
Surrounding environment: There is a distance from the subway station, the room is bright yellow, along the river, it is very easy to find. There are many choices for eating near the subway station, and there is a forabank that can exchange money. There is a natural gas bank near the hotel that should also exchange money.
The more recommended point is that the hotel is very close to the office in the city of yoompney (free of charge for physical cards, open at 9 o'clock, 4th floor), walk for more than ten minutes, this hotel is very suitable for the first day after landing, the next morning to get the card to start playing convenient.
Storage costs 120 rou/baggage per piece
GGuest UserFacilities: This is a well-established hotel. While it offers all the essential amenities, its style and decor definitely show their age.
Cleanliness: The hygiene conditions were excellent, and daily housekeeping was very thorough.
Location: Situated very centrally in Moscow, it boasts convenient transportation and lovely views. The only slight drawback is the occasional noise from motorcycles roaring past outside the window, but I understand this is often unavoidable in such a prime location.
Service: My interaction with the service staff was limited due to a language barrier and not having opted for breakfast, so I can't comment extensively on their service quality.
QQuandichenghouThe efficiency was really low, and communication was difficult.
We were three people staying. The description said there was a 1.8m bed and a 1.2m sofa bed, but there wasn't one. I went to the front desk at 5:00 AM to explain the situation and they asked for one, but it still hadn't been added by 9:00 AM. I called guest services and they gave me a quilt and pillow to sleep on the floor.
The second floor we were assigned had no privacy, and the street noise was so loud that I couldn't sleep.
GGVM_CMHThis apartment is right next to the subway station in a bustling downtown area—a fantastic location! The building appears to be an older structure, but it's very clean. The floors and walls are stone, and the interior uses natural wood partitions, creating a refreshing and comfortable atmosphere! The ceilings are extremely high, making it very comfortable to stay in. However, the amenities provided are quite poor. There's only a family-sized bottle of shower gel and shampoo, and no slippers. The paper towels are very cheap, and it seems you have to ask for facial tissues. Overall, it's just average, but considering the location and relatively low price, it's still worth recommending!
GGuest UserThe facilities, service, and staff attitude were all excellent.
Location: It's a bit of a walk from the subway station, and you have to take a small alleyway. If you're unfamiliar with the area, you might need to ask for directions to find it. However, it's also within walking distance of Red Square. Once you know the way, you'll find it's quite close. The subway and Red Square are in opposite directions from the hotel, but the distance to both feels similar.
Facilities: There's Wi-Fi, and the amenities are well-equipped, including slippers, a hairdryer, disposable toiletries, and many other items. The only downside is that while there are windows, they face an interior space and cannot be opened, which was a bit misleading as I expected them to provide ventilation. Next door was an area where another company seemed to be holding meetings, and it was quite noisy. I had to close the window when sleeping, especially since they eventually left for the day. I had to use the air conditioning because it would get very stuffy otherwise. When I spoke to the hotel about changing rooms, I found that all rooms had these inward-facing windows. I was told I'd have to pay extra for a room with an exterior-facing window.
Service: The hotel front desk offers service in English. They were able to provide water when I asked and also offered luggage storage. Conveniently, the hotel is right on the way if you're walking from Red Square to the subway, so it's perfectly en route.
Overall, I'm satisfied. A big thank you to the two Russian men who helped us find the hotel with our luggage; they truly saved us from our helplessness.
AALI AL MUBARAKVery excellent location on one of the main streets in Moscow that is well connected to several attractions. We stayed here several times. The only issue is with the Taxi parking not next to the building entrance which is a 2 minute walking (especially when booking a taxi to airport in addition to GPS signal issue currently). The pick up location is as follows:
Noviy Arbat Street, 11c1
الموقع مميز جدا في أحد أهم شوارع موسكو و القريب من أغلب المعالم المهمة و أقمنا فيه عدة مرات. النقطة الوحيدة السلبية هي أن مواقف التاكسي ليست عند مدخل السكن بل في نهاية الشارع على بعد دقيقتين مشي تقريبا (خصوصاً عند طلب تاكسي للمطار مع الوضع الحالي في تشويش إشارة ال GPS). التكاسي يقف هنا:
Noviy Arbat Street, 11c1
GGayatri GallowayWe were given the smaller room amongst the newly refurbished selection ie no separate lounge area and only one sink in the bathroom instead of a his and hers.
It’s a wonderful room nonetheless, full fledged minibar and fancy finishes but two things really annoyed me:
1. The shower is splendid but even though you close the door, the water spills out onto the whole bathroom floor nonetheless and this is a crucial design mistake
2. The LCD buttons are way too complicated, there’s no logic in how to turn what lights on and off, how to open the curtains in the morning and turn the heat down. Sometimes we don’t have to reinvent the wheel.
But overall the hotel is a historical luxury on prime location.
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