The location of the hotel was amazing, just a 3-minute walk from Nagano Station, and there was a 7-Eleven store next door.
The hotel staff were really nice and helpful.
The hotel lacked a laundry room, but there is a big and very good coin laundry about 15 minutes walking distance from the hotel.
Although the hotel was okay in terms of cleanliness, it looked old and, in some areas, a little rough and outdated.
The room was small, but that’s not surprising for Japan. We managed with two people and two large suitcases in the room, you just have to be a bit creative.
In the end, for the price you pay for this hotel (at least what we paid), it was a steal.
I love staying here. Highly recommended for everyone seeking the hotel in Matsumoto. The hotel provides more things than I expected eg, welcome drink (including beer & highballs) public bath & tab, massage chair.
When I tried to connect my Fire TV Stick to the guest room TV, I was having trouble setting it up because the TV remote was old, so a staff member came to my room and helped me out. I felt that this was the best service ever. Thank you very much. The atmosphere in the breakfast area was great, and the food was excellent. It's definitely worth staying here.
The location is convenient, right inside the JR station. The bus to Togakushi Shrine is just downstairs, making it a great base for exploring surrounding cities from Nagano. The only downside is that the train tracks are right outside the window, so there's train passing bell noise and track vibrations. If you're sensitive to sleep environments, you might want to reconsider.
Booked a room here for 1 day just to explore matsumoto. this hotel was a pretty good distance to walk to the tourist attraction such as the matsumoto castle and nawate shopping street. loved that they offered free icecream or ramen between 8:00-10:00 pm. If you ever check out and you still have time before your bus leaves, you can also ask front desk to keep your luggage so you can be luggage free exploring. they were super kind and understanding with all the requests we had.
Clean and comfortable stay.
Hotel staff was very polite and helpful.
There are coin laundry machines available in the hotel.
Either the hotel should install more laundry machines or Guests should be more mindful and not hog the laundry machine.
Hotel is conveniently located; 10 to 15 minutes walking to popular spots in Matsumoto.
One of the better hotels in Matsumoto for its price point.
This was our second time staying here. The hotel is conveniently situated close to JR Line, restaurant and shops.
Check-in was quick, and the staff were polite and helpful. I really appreciate how consistent the service has been on both visits.
Overall, this hotel remains my go-to in the area because of its convenience, cleanliness, and reliable quality. I’ll definitely stay here again on my next trip in Nagano.
Very clean, looks like a relatively new building or newly renovated Toyoko Inn. Good breakfast with a beautiful view of the alps from the top floor. 10 minute walk to the train station, which is not bad. Unfortunately we didn’t know we had to call to reserve parking, but the parking attendant was nice about it and directed us to a different public lot. I read signs saying that parking will change to first come first serve basis in May. Happy with our stay
The hotel is conveniently located about halfway between Nagano Station and Zenko-ji Temple. While the hotel itself is a bit dated, the breakfast was a definite highlight. The restaurant, situated on the 14th floor, offered an especially rich and varied selection of specialty dishes.
Nice clean hotel with many goodies.
Free soba at night, ice cream or probiotic drink after a nice onsen.
It's near the JR station but is on a street that is closed to cars on the weekend. Unable to locate the hotel due road closure on a Sunday.i would like to thank the staff for allowing us to drop our bags, guide us to the car rental company and alley our anxiety.
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CChengzizhenhaochi11The room is large for a Japanese hotel. The hot spring area is also larger than the average hotel. There are not many Chinese tourists. It is recommended to choose both dinner and breakfast. Dinner is served at 7:30 at the latest. It is recommended to stay in Matsumoto. The only shortcoming is that the front desk did not help to put the luggage in the room.
AAnonymous User**Transportation:** If you're taking the Tateyama Kurobe Alpine Route, the bus drops you off at 'Hinamiyama Kogen' (Hinamiyama Highlands), directly opposite the hotel. You can also catch a bus from the same stop to Shinano-Omachi Station. Make sure to check the bus schedule in advance or inquire at the hotel front desk. The hotel also provides a complimentary shuttle service, but please note the earliest departure is at 10:45 AM.
**Luggage:** We forwarded our luggage directly from Toyama Station to the hotel. The price for this service has been increasing; as of 2025, it costs ¥4000 per piece.
**Environment and Room:** We were assigned a twin room on the 2nd floor. It was very spacious and comfortable, featuring a small balcony with a lovely forest view.
**Onsen (Hot Springs):** There are both indoor and outdoor baths, though neither is particularly large. After a tiring journey up and down the mountain, soaking in the hot springs was wonderfully refreshing and relieved all our fatigue.
**Breakfast:** The breakfast spread offered congee, rice balls, and local Shinshu-specialty vegetable buns, alongside a variety of standard breakfast items, fresh fruit, and bread.
**Power Adapters:** This hotel did not provide three-prong to two-prong power adapters. Interestingly, other hotels I've stayed at in Japan typically had them available.
AAnonymous UserI booked and paid in full for a twin room several weeks in advance. However, upon arrival, I was told I'd have to pay more for the twin room I'd reserved, otherwise, I'd only be able to get a double room. The male staff member offered no explanation. Whether this was the hotel's or the agency's oversight, it felt unfair to me. After some negotiation, the front desk agreed to give us a twin room, but I later discovered it was an accessible room with different decor and facilities compared to standard rooms. Overall, the front desk service left much to be desired, and I even found multiple vacant twin rooms online that night.
I hope Trip.com takes these kinds of issues seriously and that such misunderstandings can be avoided in the future. When you're traveling for business in an unfamiliar place, it's already challenging, even though I know a little English, communicating with the Japanese staff was still very difficult.
JJACKETpotThe room looked a bit dated, but the amenities and service were excellent! It also had a mountain view and was very comfortable.
Free bathing and toiletries were available in the lobby on the first floor, and you could also borrow a bicycle from the front desk.
This fulfilled my dream of cycling in Japan!
Highly recommended!
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
CChin Chun GohClean and comfortable stay.
Hotel staff was very polite and helpful.
There are coin laundry machines available in the hotel.
Either the hotel should install more laundry machines or Guests should be more mindful and not hog the laundry machine.
Hotel is conveniently located; 10 to 15 minutes walking to popular spots in Matsumoto.
One of the better hotels in Matsumoto for its price point.
LLU YEE TOHWe had a wonderful stay at Mercure Nagano Matsushiro Resort & Spa. The hotel has a perfect balance of comfort, relaxation, and authentic local charm.
The staff were incredibly welcoming and attentive from the moment we arrived, making check-in smooth and stress-free. Our room was spacious, clean, and offered beautiful views of the surrounding mountains. Beds were comfortable, and the amenities were thoughtfully provided.
One of the highlights was the onsen (hot spring)—a truly relaxing experience after a day of exploring Nagano. The spa area was clean, well-maintained, and never felt crowded.
Breakfast and dinner at the hotel restaurant exceeded our expectations, with a great mix of Japanese and international options. The variety and quality of food made every meal enjoyable.
The location is also excellent for sightseeing. Being close to Matsushiro Castle and other historic spots gave us a deeper appreciation of the area, while still being a short drive from Nagano city center.
Overall, this resort is perfect for both families and couples who want to enjoy comfort, good food, and a true Japanese hot spring experience. We left feeling refreshed and would happily return again!
GGuest UserI had a comfortable stay at this hotel, location is excellent, near to train station and convenient to get to Zenko-ji temple. Non-smoking room is clean and comfortable. Toiletries are take what you need; which I appreciate, pajamas are provided too. Highly recommended if you’re looking for a place to stay at Nagano :)
GGuest UserThe hotel has a weird smell in the lift and lobby when you entered the building. Room wise is ok. staff are friendly and helpful. they offer drinks including alcoholic drinks till 8pm every night. Hotel breakfast is fresh and good.
location is good as it is close to the JR station and the price is reasonable.
but the hotel needs to improve the smell in the building. people who are budget conscious can go for this choice.
GGuest UserI stayed at this hotel for one night, and overall, it was quite a pleasant experience.
I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way.
The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay.
The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building.
Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken.
That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay.
This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit.
That said, I genuinely enjoyed my stay and would consider coming back.
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