It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting.
We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest.
We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in.
There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am.
Just wanna to leave asap.
The onsen is always crowded.
However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough.
Location is super convenient. A plus.
But we may not return again.
Tucked quietly in the heart of Matsumoto, Richmond Hotel is that kind of place where you check in and immediately feel, “Yes, this was the right choice.”
Just a 10-minute walk from the famous Matsumoto Castle, and only a few steps from the main train station, the hotel is perfect for exploring the city on foot. Everything feels close — but not too crowded.
The lobby is simple, efficient, and the check-in process is smooth with helpful staff (and English-friendly machines). It gives off a calm business-hotel feel but with the warmth of Japanese hospitality.
🚶♂️ What’s nearby (walking distance):
Matsumoto Castle – a national treasure and absolute must-visit, especially during cherry blossom season.
Matsumoto City Museum of Art – just 5 mins away, home to works by Yayoi Kusama (yes, the dots queen herself!). 🎨
Nakamachi Street – preserved Edo-style merchant houses turned into cozy cafes, sake shops, and souvenir boutiques.
Local izakayas & ramen spots – literally around the corner!
🛏️ Room Experience:
We stayed in a twin room — very clean, comfortable, and surprisingly spacious. Soft beds, adjustable lighting, and full amenities including pajamas, skincare sets, and even phone chargers.
☕ Bonus points for:
In-room humidifier (helpful in dry weather!)
Free drinks in the lobby lounge during certain hours
Coin laundry for longer stays
✨ Why we recommend this hotel:
Location: It’s so central, you can explore most places by foot.
Convenience: Great for family trips or solo travelers who need a “no-stress” base.
Comfort: Classic Japanese standards — clean, quiet, and efficient.
If you’re heading to Matsumoto and want a place that gives you both comfort and convenience without breaking the budget, this is a solid choice. Plus, waking up and walking to the castle in the early morning light? Unforgettable. 🌸
Omg we loved this hotel! Our favourite stay from the 3 weeks we spent in japan. So clean, near the station and has everything you need. Spacious bedroom and soo comfortable. We just loved everything about this hotel
Very pretty, neat and clean hotel that is walkable to anywhere.
The hotel look so grand from the outside and the lobby is big and spacious.
A lot of food around the area.
The room is big and clean, Toilet is big for Japanese standard.
They even provide light dinner. I will stay in this hotel again if I come back to Matsumoto.
We have stayed as 2 couples. Here are our review:
- The rooms were a bit small but still good enough for a 3D/2N stay.
- The onsen was great and clean. After onsen, you should try to free massage chair.
- There is a supply of towels daily, however some towels were slightly dirty.
- There is an ulimited supply of pijamas and they are very confortable.
- An evening drink and a morning coffee are inclusive, not the best tough.
To sum up, we enjoyed our stay, it is only 5 mins walk from the main train station and rooms are good for 2 people.
Location is THE best if you are planning to make Nagano your base and take the train to explore the other regions of the prefecture. It is literally connected to the train station on the 2nd floor. Plus there are great restaurants in Midori Shopping Centre which is part of Nagano train station.
**Transportation:** If you're taking the Tateyama Kurobe Alpine Route, the bus drops you off at 'Hinamiyama Kogen' (Hinamiyama Highlands), directly opposite the hotel. You can also catch a bus from the same stop to Shinano-Omachi Station. Make sure to check the bus schedule in advance or inquire at the hotel front desk. The hotel also provides a complimentary shuttle service, but please note the earliest departure is at 10:45 AM.
**Luggage:** We forwarded our luggage directly from Toyama Station to the hotel. The price for this service has been increasing; as of 2025, it costs ¥4000 per piece.
**Environment and Room:** We were assigned a twin room on the 2nd floor. It was very spacious and comfortable, featuring a small balcony with a lovely forest view.
**Onsen (Hot Springs):** There are both indoor and outdoor baths, though neither is particularly large. After a tiring journey up and down the mountain, soaking in the hot springs was wonderfully refreshing and relieved all our fatigue.
**Breakfast:** The breakfast spread offered congee, rice balls, and local Shinshu-specialty vegetable buns, alongside a variety of standard breakfast items, fresh fruit, and bread.
**Power Adapters:** This hotel did not provide three-prong to two-prong power adapters. Interestingly, other hotels I've stayed at in Japan typically had them available.
Clean and spacious room, hotel nicely renovated. Breakfast spread not as great but food still delicious. Location wise, about 2-3min drive from outlet/train station, but shuttle buses are provided if you don’t drive.
Rather old property. Some stains on the sofa, though they do not look like it can be cleaned. Other that that room is generally clean. However, hotel claimed that they do not have aircon during winter season, and said the only way to cool the room was to off the heater (which is the only mode the aircon duct can release), or open the window, though it is prone to bugs entering the room. Not recommended. Can stay at better properties near nagano station at similar price points.
Such a wonderful stay at Hakuba! Service by Mariott stuff was excellent. Shuttle bus arrived on time and the luggages up the bus and to our room. The room had an in-room onsen which was super! There was a quiet camping ground beside where my family spent half a day building snowman and playing. We could call for pizza food delivery on the first day. Convenience store was quite a walk away but manageable if the snow wasn’t so thick.
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JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
AAnonymous User**Transportation:** If you're taking the Tateyama Kurobe Alpine Route, the bus drops you off at 'Hinamiyama Kogen' (Hinamiyama Highlands), directly opposite the hotel. You can also catch a bus from the same stop to Shinano-Omachi Station. Make sure to check the bus schedule in advance or inquire at the hotel front desk. The hotel also provides a complimentary shuttle service, but please note the earliest departure is at 10:45 AM.
**Luggage:** We forwarded our luggage directly from Toyama Station to the hotel. The price for this service has been increasing; as of 2025, it costs ¥4000 per piece.
**Environment and Room:** We were assigned a twin room on the 2nd floor. It was very spacious and comfortable, featuring a small balcony with a lovely forest view.
**Onsen (Hot Springs):** There are both indoor and outdoor baths, though neither is particularly large. After a tiring journey up and down the mountain, soaking in the hot springs was wonderfully refreshing and relieved all our fatigue.
**Breakfast:** The breakfast spread offered congee, rice balls, and local Shinshu-specialty vegetable buns, alongside a variety of standard breakfast items, fresh fruit, and bread.
**Power Adapters:** This hotel did not provide three-prong to two-prong power adapters. Interestingly, other hotels I've stayed at in Japan typically had them available.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
GGuest UserClean and spacious room, hotel nicely renovated. Breakfast spread not as great but food still delicious. Location wise, about 2-3min drive from outlet/train station, but shuttle buses are provided if you don’t drive.
BBalaliya-ayasifutanenfangxuanlingThe hotel is not far from Matsumoto Station, about a 15-minute walk. Free breakfast is provided upon check-in, but it is a pity that I missed the breakfast because I booked a bus to Kamikochi at 5:30 in the morning, so I will not comment on it. There is free coffee and ice cubes on the first floor of the hotel, as well as various daily necessities. The hotel is surrounded by residential areas and is very quiet at night, so you don't have to worry about affecting your rest. Overall, it is a good hotel
GGuest UserThis is a low-key luxury hotel, 10 minutes away from Karuizawa JR Station by hotel shuttle bus, and a taxi cost 1,300 yen, about 65 yuan. I chose it because the hotel has a history and is also the favorite holiday of the Beatles lead singer Lennon. British service is everywhere. The breakfast is very delicious, and the outdoor scene is even more first-class! I like this hotel very much, full of details, and I will choose it again in the future.
BBayusatriowTucked quietly in the heart of Matsumoto, Richmond Hotel is that kind of place where you check in and immediately feel, “Yes, this was the right choice.”
Just a 10-minute walk from the famous Matsumoto Castle, and only a few steps from the main train station, the hotel is perfect for exploring the city on foot. Everything feels close — but not too crowded.
The lobby is simple, efficient, and the check-in process is smooth with helpful staff (and English-friendly machines). It gives off a calm business-hotel feel but with the warmth of Japanese hospitality.
🚶♂️ What’s nearby (walking distance):
Matsumoto Castle – a national treasure and absolute must-visit, especially during cherry blossom season.
Matsumoto City Museum of Art – just 5 mins away, home to works by Yayoi Kusama (yes, the dots queen herself!). 🎨
Nakamachi Street – preserved Edo-style merchant houses turned into cozy cafes, sake shops, and souvenir boutiques.
Local izakayas & ramen spots – literally around the corner!
🛏️ Room Experience:
We stayed in a twin room — very clean, comfortable, and surprisingly spacious. Soft beds, adjustable lighting, and full amenities including pajamas, skincare sets, and even phone chargers.
☕ Bonus points for:
In-room humidifier (helpful in dry weather!)
Free drinks in the lobby lounge during certain hours
Coin laundry for longer stays
✨ Why we recommend this hotel:
Location: It’s so central, you can explore most places by foot.
Convenience: Great for family trips or solo travelers who need a “no-stress” base.
Comfort: Classic Japanese standards — clean, quiet, and efficient.
If you’re heading to Matsumoto and want a place that gives you both comfort and convenience without breaking the budget, this is a solid choice. Plus, waking up and walking to the castle in the early morning light? Unforgettable. 🌸
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
JJun JieRather old property. Some stains on the sofa, though they do not look like it can be cleaned. Other that that room is generally clean. However, hotel claimed that they do not have aircon during winter season, and said the only way to cool the room was to off the heater (which is the only mode the aircon duct can release), or open the window, though it is prone to bugs entering the room. Not recommended. Can stay at better properties near nagano station at similar price points.
OO.K. MACGreat location—loved having a Lawson right downstairs!
I didn’t realize Big Echo was on the 4th floor; otherwise, I would’ve planned to go for karaoke. But I already had a movie scheduled, so there wasn’t enough time.
The view was exactly what I was hoping for. I really enjoy staying in places with windows that offer such a nice view.
The only downside was the washing machine. It was quite slow and required coins. I even had to buy drinks from the vending machine just to get enough 100-yen coins for laundry.
I guess this kind of old-style machine is still common in Japanese hotels. Unlike the newer machines in China and Thailand that only take about 30 minutes to wash and another 20–30 minutes to dry (with separate machines), this one took significantly longer.
Overall, it was a good stay. I slept really well—even overslept a bit! Probably because I had spent the whole day snowboarding and was completely exhausted.
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