The outside of the hotel needs sprucing up, the inside is tired too, but our room was huge. A slight sea view too. The staff were all lovely, breakfast was great too. The location was a pleasant walk away from the Princess Theatre. Plenty of places to eat along the way too.
I have stayed here before. The price I paid for a Saturday night was £39. The hotel has been refurbishing in stages for a while so it can be pot luck if you have a refurbished room or not.
The room was clean and bathroom spotless.
Lady who checked us in was very friendly.
The only complaint I could say was the room we had phone signal was non existent, could have been warmer in the room but it's between summer and winter and for us it was OK.
I like this hotel and for the price you'd struggle to find somewhere as good.
Will visit again.
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.
Enjoyed very much, rooms very clean,housekeeping excellent, breakfast was very tasteful food hot and replenished quickly staff were helpful Reception staff very helpful:Everything was nearby, the only thing that spoils Torquay is the beggars outside of every spare space, shame surely council can home them especially as they were putting families at ill ease
This is the third time I have stayed. I remember the first time I came to study with my girlfriend 10 years ago. I stood on the balcony of the top river view room and looked at the rare golden sand beach and estuary scenery in Britain. I also came with my parents afterward. This is the most distinctive room I have ever stayed in the UK. I highly recommend the river view room on the top floor. Absolutely great value for money.
This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
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GGuest UserThe hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
GGuest UserWe stayed here for the night, room was lovely and clean nice and modern. For what we paid was well worth it. We paid extra for breakfast was a great choice for everyone. This was our second stay here and would stay again close to train station and city centre.
GGuest UserI have stayed here before. The price I paid for a Saturday night was £39. The hotel has been refurbishing in stages for a while so it can be pot luck if you have a refurbished room or not.
The room was clean and bathroom spotless.
Lady who checked us in was very friendly.
The only complaint I could say was the room we had phone signal was non existent, could have been warmer in the room but it's between summer and winter and for us it was OK.
I like this hotel and for the price you'd struggle to find somewhere as good.
Will visit again.
AAlbert YLDinner and B’fast is good in term of quality and staff friendliness but few unpleasant experiences during the stay happened
1. Rooms nearby possible is family with few rooms together as whole night is keep the door banging noise in and out
2. The bath room door cannot close properly maybe the door hinges is a bit loosing
3. Smoke detector activated at around 11:00 for around 1 min, and I found that it is a testing but no one informed in advance upon check in or guest letter in room until I approached to the housekeeper and clarified
4. Started in the morning around 10am, housekeeping staff start cleaning the rooms nearby but the door keep banging banging more than 20 times, it is really annoying
5. Cleanliness, few hair found in the washroom basin and one piece on the duvet cover
In conclusion, hotel location is good, staff friendly but the hardware and fire alarm is really made my stay unpleasant
GGuest User29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
GGuest UserI am a frequent returning guest.
The hotel is situated at bottom end of Totnes main street. It is a busy hotel and bar, serving food. The building is old with one central staircase leading to rooms. All the rooms I have occupied are very clean, decorated in a tasteful way and the beds are comfortable.. Teas are good quality Tea Pigs a small coffee machine is also provided, plus a bottle of water.
I am a coeliac and vegetarian. Eating in other hotels is almost impossible,they simply do not cater for my dietary requirements,thankfully I am guaranteed a delicious breakfast here.
One of the most important reasons for returning here is the customer service. The staff here are really approachable and friendly. Any issue you may have regarding your stay, they will do their best to help you resolve.
T have stayed in other hotels etc if there aren't any vacancies here but from my experience if you like a relaxed friendly environment, lovely rooms, location Totnes as a base, then this is the place to come .
It is also a short walk away from the most beautiful cinema I've ever been in, which is tucked away, along the main high street,
My only wish is that more free parking was available . The hotel offers capacity for approx 6 cars at the rear of the hotel. There is plenty of paid parking in main street and nearby Morrisons.
GGuest UserOnly stoped the night great customer service from the staff the hotel is nice and clean and the room had shower and bath and the double bed was really comfy tea and coffee facilities in the room excellent stay
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
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