Hotel Toka Toka has a convenient location and offers charming little villas that fit well with the island vibe. However, the rooms themselves are rather basic, which aligns with its pricing in an area where hotels are generally expensive. The pool is decent, though nearby construction work can be disruptive, and the limited number of sun loungers means arriving early is advisable.
A notable downside was the cleanliness, as we found hairs on the bed upon arrival. While the staff were friendly, they lacked efficiency and professionalism. During check-out, after leaving our luggage at reception, we faced unnecessary delays when settling our lunch bill—the staff seemed confused despite having processed our departure earlier. The situation worsened when the baggage attendant failed to recognize our suitcases, despite them being properly tagged, forcing us to point them out ourselves.
Overall, this hotel works for a no-frills stay if location is your priority. However, its lack of attention to cleanliness and disorganized service make it hard to fully justify the price. Improvements in housekeeping and staff coordination would significantly enhance the experience.
The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.
We booked with breakfast after checking with staff over the call , informed them we will leave at 5am and staff confirmed that they will serve the breakfast if we inform them during check in but even after informed no breakfast was provided.
Second and main thing, no wifi was provided so couldn’t get hold of with family during stay, my family tried multiple time ringing the front staff but no proper communication.
The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.
The hotel is in the close proximity of the Nadi airport. It takes about 5 mins for you to walk to the hotel from the airport, super convenient especially when you rush to the airport. However, the hotel do provide shuttle bus service to the airport. The restaurant is nice with live singer while you’re enjoying your meal. Room, bathroom and other facilities etc. are clean and tidy.
Overall, it’s a pleasure to stay! 👍😅
This is really the best hotel on the main island. We stayed here for shark diving. It's hard to describe the accommodation on the main island. It was a pleasant surprise to stay here.
The hotel is very private and very suitable for bringing children. There is a babysitting service, a beach, and you can watch the sunrise. And you won't feel that there are too many people.
Service: Good. I will introduce it to you after checking in.
Restaurant: The taste is very good. The price of dinner is a bit high. We spent 310FJD for two people. I didn't order wine because of allergies.
Activities: The hotel has a lot of activities, including yoga, paddle boarding, coral planting, etc. The Fiji Night at night is also very special.
Spa: I had a spa, but the spa is not on the beach, which is a small disadvantage.
I came to Fiji for the APEC championship in Sparta. It was my first time in Oceania, and it was an island, so I was more cautious when choosing a hotel. I read the reviews saying that the Chinese sister was very nice, and it was a villa-style B&B hotel, so I decisively placed an order!
The accommodation is in a high-end villa area with a great view. There is the sea in front of the door and the bay in the backyard. It is a place with very good natural scenery on the main island!
Because it was off-season, I was the only one staying that day. The sister was very kind and changed me to a big bed room with a swimming pool as soon as the door opened. Thumbs up to the sister!
In addition, the sister is really a superb cook!
After competing for two consecutive days, I was tired, so the sister directly arranged a big meal for me, grouper, sea cucumber soup, lamb chops, chicken, various high-quality proteins and carbon water, and every meal was very full! The good results of this competition are inseparable from the sister's logistical support! Five stars!
I originally wanted to take half a day off to play alone, but I didn't expect that my sister could also arrange this. In the end, I couldn't arrange it due to time issues, which left me with some small regrets. However, regrets will lead to the next meeting!
Next time I come to Fiji, I will come to see my sister again! The arrangements are clear! Absolutely awesome!
The road to the resort is a bit bumpy and nothing is really near to the resort (restaurants/ convenient stores etc.), so you will need to call a taxi every time you need to go out or get supplies. The room itself is not super bright and the furnitures were a bit wear out. The resort is literally on a beach, so do expect to have quite some mosquito whenever you are on your way back to your room, and it's also tricky for travellers with big luggages to carry their bags to their rooms, since there are few steps of stairs to the door of your room and the pathway is sand. However, if you are here for a short stay, I think it would be ok to look past that.
If you are looking to stay for a night in Nadi, and going to the islands for the next few days, I suggest looking for other accommodations in downtown Nadi, such as Nalagi Hotel. As we drive past other hotels such as Mercury Hotel, it seems like a motel as well, so it might be best to look for something downtown.
The host of this hotel is very friendly and helpful. The breakfast is very healthy and delicious. I love how they always served it with fruits such as papaya, pineapple, and banana. The location is near shops, restaurants, and the beach. They are all within a 10-minute walk. However, if you are into diving or island-related activities, it will take you around 20-30 minute drive to get to the Marina. Overall, it's a good place to stay for a few days without hurting your wallet.
Very Good
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8.5/10
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8.1/10
Very Good
DDr. Justin HattThe staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
SsereleaThe room was clean and comfortable. I stayed in a villa, so there were a lot of locks, which was confusing. The back door was out of place and couldn't be opened or closed.
The sea is shallow and very good for walking! The staff were also friendly. It was wonderful to have a welcome drink while watching the sunset.
It's a shame that the access is not good, but it's worth staying!
I told them that I couldn't eat breakfast the next day because of a remote island tour I had booked, so they gave me a lunch box. In the morning, when I went to the restaurant to get my lunch box, the chef didn't understand what I said, so he made it for me in a hurry. There was only enough for four people instead of five, but I was grateful that they made it early in the morning because I had asked for something.
GGuest UserGreat place to experience the real fiji people, culture and service.
Very friendly staff and always something going on , with the reef and walks , swimming etc plenty to do.
The food is very good , breakfast is very good and cooked to order, compliments to the Chef.
Dinner was also very enjoyable , portion size is large, and well received.
The Dinning room is well spread with larger groups down the bottom and individuals and families up the top , never felt too crampt or over whelmed.
Rooms were great not 5 star by any means but they don't try to be the rooms were very good nice mattresses good sleeping a shower inside and outside for something different.
The gardens are excellent with garden staff maintaining them constantly its a real bounus they do a wonderful job.
The Staff in general are great always smiling and open for a chat. They all help one another and make it a fun organised resort .
The Room staff who makeup and clean rooms are wonderful throughout the whole place nothing was a chore
The Gym i used everyday needs a bit of a spruce up needs a treadmill and a new workout bench but I made do and still did well.
A lovely lovely place for a holiday!
Don't hesitate to book as after a few days you'll ask why didn't you book for longer like we did.
GGuest UserQuite happy with my stay, Doubletree is ideal for a solo retreat in a quiet place or for family, you’ll find both peace and leisure activities for families. Excellent service and helpful staff, I stayed 2 nights and enjoyed it, the staff accommodated me with early checkout and late breakfast.
AacacacBeautiful stay at this quite new modern style hotel surrounded by lagoon! But it’s sad that there is no beach to enjoy there.
*room- it’s small but they have everything we need and amenities is quite good and they bring us enough tea en coffee during our stay. They maintain a room quite clean so it was very comfortable staying here. We can see it’s new and good design as well!
*breakfast-variety choice of food that you can fully enjoy! They even had a Mimosa drink and you will never get bored with beautiful and tasty food they prepare!
*facility- it’s quite big so to reach to the infinity pool it takes time to get there on foot and there was not enough baggy so had to walk all the way there. And even though this hotel itself is big but infinity pool is quite small and each seat is too close to each other so I felt it’s a hit congested and didn’t feel so relax being there. But surroundings are beautiful we can see mountains and oceans. Blue lagoon view from our room was also beautiful!
*Stuffs- sorry to compare to other hotel but some of the stuffs are not as friendly as other stuffs we met at other hotel. Some are lovely but I felt they’re so tired of helping us. But the driver who helped us to give us a loft to the airport, he was very friendly and nice, we can see he is willing to help us and made us comfortable till the end of our trip! Thank you Maffie! ( sorry not sure about spelling ) And the receptionist lady was very attentive when we checked in-Sweta, she was willing to prepare a room for us even we arrived a bit early than the check-in time, thank you!
NNadia777!The place is good if you need to get to the airport in the morning or plan to take boat trips from the port, as the beach in the area is not swimmable. Wi fi in the lobby / room is not good, wi fi in the restaurant: good :) the dorm room can be cleaner tbh, but it’s cheap so can’t complain
People are nice and friendly. There’s a bicycle rental nearby and o highly recommend renting e-bike and drive around.
GGuest UserHotel Toka Toka has a convenient location and offers charming little villas that fit well with the island vibe. However, the rooms themselves are rather basic, which aligns with its pricing in an area where hotels are generally expensive. The pool is decent, though nearby construction work can be disruptive, and the limited number of sun loungers means arriving early is advisable.
A notable downside was the cleanliness, as we found hairs on the bed upon arrival. While the staff were friendly, they lacked efficiency and professionalism. During check-out, after leaving our luggage at reception, we faced unnecessary delays when settling our lunch bill—the staff seemed confused despite having processed our departure earlier. The situation worsened when the baggage attendant failed to recognize our suitcases, despite them being properly tagged, forcing us to point them out ourselves.
Overall, this hotel works for a no-frills stay if location is your priority. However, its lack of attention to cleanliness and disorganized service make it hard to fully justify the price. Improvements in housekeeping and staff coordination would significantly enhance the experience.
GGuest UserI stayed here for two nights in a dorm, lodge 1. I had a top bunk and there wasn’t a railing so I was pretty worried about falling out. Also there weren’t any plugs inside the room - only one outside in the washroom area. Apparently the other dorm lodges do have plugs and railings though.
Food is only at set times but was pretty reasonably priced! I had the split pea soup for dinner one night (5/5!) and a veggie curry the following (3/5) and a veggie burger for lunch (4.5/5). Complimentary breakfast was pretty basic but good enough! They had soy and almond milk available.
There is a cute ethical shop/cafe nearby which is so nice but other than that I don’t think there’s much else within walking distance in terms of shops.
The resort had daily activities to get involved with which is a bonus!! The pool was also very nice and the beach is great for snorkelling!
My favourite part of the beach house was the shower in the washroom area attached to the dorm/lodge. It was an outside area but secluded and the shower pressure was insane!! And nice warm water. However, the toilet itself smelt pretty bad and I didn’t dare go near it.
AAndyTraveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some pros: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel.
Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
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