One of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
Shangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!
Hotel is brand new, used to be the old Copthorne. Nice n new. They are still doing quite a fair bit of touch ups... Many workers ard pool area, stairs etc. Staff are all very pleasant. Housekeeping was OK. On the last night, I doubt if they vacuumed the room, as the bits of leaves which was left the night before was still there. Toiletries were not complete, no body lotion or shaver or hand soaps at the wash basin. So... Had to make do with the bath gels provided
The shower area was long enough, but during and after showering, the water splashes out to the rest of bathroom. So pls ask for extra floor mats. .
Towels were nice n fluffy. Room was great... Spacious. We took a 3 person room, but it can have 4 people comfortably. Room view was nice (sea view) n quiet. Hanging clothes area was sufficient. The safe could have been placed higher, we were struggling to see what we left inside... Had to go on all 4s. Oh... The fridge was not cold. Didn't bother calling maintenance, coz we were leaving the next day.
Think the room can be improved like maybe garden chairs at the balcony, a drying area for swimsuits, extra floormat going to the balcony, maybe a small writing table for work. There is a table, n it was handy for the food we had, but not conducive as a work table.
The metal cups were really cute, however, after 1 cup of coffee or tea, it's stained really badly.
Overall was a great stay. Pool was very nice, staff were very pleasant. Attitude is 5 stars. Tq
Excellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
The hotel is a relatively old building so the vibes is very oldie, which is kinda cool haha! Staff there were very friendly and helpful. Tho i dont like the smell of their towels and the curtains were a bit dusty. Overall ok exp! (view from the window!) Theres a church nearby too which was nice hehe
The hotel is conveniently located and offers a pleasant stay. However, the centralized hot water supply can be improved, as I’ve occasionally experienced a lack of hot water. The fan is noisy and could benefit from some maintenance. On the positive side, the air conditioning works well, and the daily room cleaning is thorough. The bed is comfortable, and everything else is well-maintained. Parking is available but limited. The view from the hotel is truly breathtaking!
I recently stayed in the Diva Suite and absolutely loved the experience. The room was spacious, very clean, and well-equipped with thoughtful amenities. I was especially impressed to find a steamer and a Dyson Airwrap in the room, which my girls thoroughly enjoyed using.
Housekeeping was excellent. Every time we stepped out, the room was tidied up, sometimes even multiple times a day. It was such a nice feeling to return to a neat and refreshed room each time.
The service was equally commendable. Staff members were friendly, approachable, and always ready to help. A special highlight was when they surprised my girls with a tiara and sash delivered to our room. It made the stay even more memorable and special.
Overall, our stay in the Diva Suite was delightful and I would highly recommend it to anyone looking for comfort, excellent service, and those extra thoughtful touches that make a trip unforgettable.
Penang's traffic needs some patience. But since we use the grab app everywhere its ok for us. The hotel's location allows u to see a good part of the whole penang island and its near sea view which is beautiful! Recommend to get a sea view room which we did not opt for unfortunately :(
The hotel staff are very welcoming, friendly, provides good service and are accomodating to our needs. A good amount of variety for breakfast and the amenities were great too. There was pool and gym. They have karaoke in house too! We love the decor and vibes of the hotel. Gives off cosy vibes 👍🏽 the room cards were unique as they resemble cassette tapes 😁
The hotel's room is very clean and comfortable, only the TV can't see movies. The hotel' buffet dinner is superb and delicious, I love it. I will come back to this hotel again when I travel to Penang.
Arrived around 6pm and checked in was smooth. Not much people at the lobby. Staff were professional and work fast. Room cleanliness was acceptable. Aircond and wifi works well. Overall it was a good stay.
Very Good
1063 reviews
8.6/10
Price from
SAR 167
per night
Check Availability
See All Hotels With Bar in Penang
Recent Reviews for Penang Hotels
See all
7.8/10
Good
GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
AAnonymous UserThe hotel is a relatively old building so the vibes is very oldie, which is kinda cool haha! Staff there were very friendly and helpful. Tho i dont like the smell of their towels and the curtains were a bit dusty. Overall ok exp! (view from the window!) Theres a church nearby too which was nice hehe
MMichaelcheungThe resort was super cool! Staff were friendly and helpful, and the room was nice and clean, with the sea view. There are also many facilities like infinity pool and gym inside the resort and you will definitely like the bar near the beach! Also, its only a 10 minute Grab ride to the famous Batu Ferringhi Night Market, pretty cool!
AAzman MahmoodOne of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
AAnonymous UserExcellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
XXue Er ShieldI recently stayed in the Diva Suite and absolutely loved the experience. The room was spacious, very clean, and well-equipped with thoughtful amenities. I was especially impressed to find a steamer and a Dyson Airwrap in the room, which my girls thoroughly enjoyed using.
Housekeeping was excellent. Every time we stepped out, the room was tidied up, sometimes even multiple times a day. It was such a nice feeling to return to a neat and refreshed room each time.
The service was equally commendable. Staff members were friendly, approachable, and always ready to help. A special highlight was when they surprised my girls with a tiara and sash delivered to our room. It made the stay even more memorable and special.
Overall, our stay in the Diva Suite was delightful and I would highly recommend it to anyone looking for comfort, excellent service, and those extra thoughtful touches that make a trip unforgettable.
Eet10Hotel is brand new, used to be the old Copthorne. Nice n new. They are still doing quite a fair bit of touch ups... Many workers ard pool area, stairs etc. Staff are all very pleasant. Housekeeping was OK. On the last night, I doubt if they vacuumed the room, as the bits of leaves which was left the night before was still there. Toiletries were not complete, no body lotion or shaver or hand soaps at the wash basin. So... Had to make do with the bath gels provided
The shower area was long enough, but during and after showering, the water splashes out to the rest of bathroom. So pls ask for extra floor mats. .
Towels were nice n fluffy. Room was great... Spacious. We took a 3 person room, but it can have 4 people comfortably. Room view was nice (sea view) n quiet. Hanging clothes area was sufficient. The safe could have been placed higher, we were struggling to see what we left inside... Had to go on all 4s. Oh... The fridge was not cold. Didn't bother calling maintenance, coz we were leaving the next day.
Think the room can be improved like maybe garden chairs at the balcony, a drying area for swimsuits, extra floormat going to the balcony, maybe a small writing table for work. There is a table, n it was handy for the food we had, but not conducive as a work table.
The metal cups were really cute, however, after 1 cup of coffee or tea, it's stained really badly.
Overall was a great stay. Pool was very nice, staff were very pleasant. Attitude is 5 stars. Tq
HHoliday_Really recommend this hotel! We decided to stay an extra night because the service was so good. Our car broke down and we couldn’t drive, but the hotel staff were so friendly and even helped us push the car out. The environment is nice, the staff are helpful, the room is clean, and there’s 24-hour Inroom dining. It’s also conveniently located near the train station. Definitely will come back again!
Iizzat afifieverything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
IIszraeiShangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.