A hidden gem of a hotel with spectacular views of Mount Fuji! I booked a random room just a week before Golden Week, and upon entering, I was immediately struck by how spacious and bright it was. The room itself was also very roomy and incredibly clean. Both of their hot springs offer direct, panoramic views of Mount Fuji! The large floor-to-ceiling windows in the breakfast restaurant started my day off beautifully. It happened to be Children's Day in Japan, and the hotel thoughtfully provided games and movies for the kids. I was very satisfied with this stay. I highly recommend staying two or three nights – it's truly rejuvenating.
Service staff were efficient, although queueing to trade your keys for your shoes slowed things down. (Understandable, because this is also a day-trip onsen, so the hotel needs to ensure all tabs are covered before letting guests go.)
Facilities were old but well-maintained, although my room window couldn't be closed without force. Wide variety of baths to choose from, and convenient hours.
Note that there is no shampoo, conditioner or body soap in guestrooms, as this is an onsen facility - all soaps and bath amenities are provided in the onsen area.
Several onsite restaurants providing many food options, which made up for the lack of vegetarian-friendly options around the area.
Pros: Close to nature with beautiful scenery. They focus on the experience, and both breakfast and dinner are self-cooked. If you book in advance for a weekday, they can drop you off at the station. The staff are very polite.
Cons: Transportation isn't very convenient. You have to take a taxi from Kawaguchiko Station, and taxis are hard to come by – you might wait around 40 minutes. The hotel only offers pickup service for guests with a Japanese mobile number. Check-out time at 10:00 AM is too early. Breakfast ingredients are delivered at 8 AM, so by the time you cook, eat, clean up, and wash the dishes, it's already check-out time. You also have to wash your own dishes after breakfast and dinner, but the tap water in the mountains in early spring is freezing cold. The Pao (yurt/tent) is quite damp and has a musty smell; even the curtains are moldy.
The self check-in was very strange. There were many Japanese staff and a foreign staff members but they insisted that I my name and address manually.
Then I had to pay the onsen tax, which is fair.
The machine suggested either cash or credit card. I chose credit card and then the staff suddenly popped his head out to tell me to pay cash, which is extremely strange.
It was very confusing. Either they set up their machine correctly, or they should stick to traditional check-in since they have a lot of staff. Still after I paid it took quite some time to get the key, they were ineffective.
The room was OK, even though my booking was for 2 BEDS and 1 futon but only got 3 MATTRESSES on the tatami floor...
I really enjoyed the bathtub with a view on the lake although there are only few of these bathrooms.
The outside onsen looked nice but one of the baths was out of use, unfortunately.
A short drive from Lake Yamanaka, we checked into here for the night—mainly because we wanted to explore the area and try the region’s famous Hōtō noodles.
We chose a traditional Japanese futon room for the experience. That meant laying out our own beds—slightly clumsy, a bit of trial and error, and a lot of laughing when we realised there’s no “redo” once everything’s set.
The weather had a chill to it, so the onsen became the highlight. Stepping into the hot water while the cold air lingered outside—it slowed everything down in a way you don’t realise you need.
Nothing extravagant, nothing overly planned. Just the four of us, figuring things out as we went.
Looking back, it wasn’t the hotel or even the lake—it was those small, unpolished moments that made the night feel complete.
The hostess is absolutely wonderful. If I ever come back to Mount Fuji, I'd choose this hotel specifically because of her. She helped me book a car to see the fireworks festival, translated for me, lent me a bicycle to ride around the lake, and even offered to drive me when it rained while I was on my way to Lake Yamanaka Hirano. She's the same age as my father and married into Japan a long time ago. The hot springs are great, and breakfast is delicious.
Facilities: Very comprehensive
Hygiene: Clean
Environment: Excellent
Service: Outstanding
We were incredibly lucky to get room 111.
As soon as we opened the window, there were many clever koi fish. Whenever someone was on the balcony, they would immediately come over.
There was fish food available at the hotel entrance; it was self-service.
We were very touched. We had a five-year-old child traveling with us, and the hotel staff always made sure to include the child's utensils when preparing cutlery in the restaurant, even though we hadn't ordered dinner for him.
We will definitely come again. Thank you.
The hotel was very modern and the waterfall in the middle of the lobby on the first floor was very beautiful. The staff were very friendly and helpful. For dinner we had a delicious French course meal at the hotel. It's just a short walk from the station so the location is good, but there is a police station and courthouse right next to it so the location may not be the best. There are not many amenities so it's probably best to bring your own lotion and cream.
For breakfast we had Japanese food which was also delicious. I'd definitely like to stay here again!
We had a wonderful stay at Grand Mercure Yatsugatake as a family traveling with a baby. The hotel is surrounded by nature, with beautiful views of the mountains, which immediately creates a calm and relaxing atmosphere — perfect for families who want to slow down and breathe.
The hotel is very family-friendly. Traveling with a baby can be stressful, but the staff made us feel welcome and comfortable from the moment we arrived. Everyone was kind, patient, and attentive, which really made a difference for us as parents.
The room was spacious, clean, and quiet, with enough space to comfortably stay with a baby. We especially appreciated the peaceful environment at night, which allowed our baby (and us!) to rest well.
The facilities were also well suited for families. The common areas are easy to navigate with a stroller, and the overall layout of the hotel feels relaxed and not overwhelming. The natural surroundings add a special charm and make the stay feel refreshing and rejuvenating.
Overall, Grand Mercure Yatsugatake is an excellent choice for families with babies who are looking for comfort, tranquility, and good service in a beautiful natural setting. We would definitely consider coming back and recommend it to other families traveling with young children.
Approximately 11 min walk from the station which isn’t too bad. However, it might be quite a walk if you have 2 big luggages. Booked a private room on the 2nd floor and thankfully the staff (male) helped us carry our bags up the stairs.
The shower was well equipped with shampoo, conditioner, and body wash and lots of hot water and good pressure.
Walls are rather thin so you can hear people walking up and down the stairs or even opening their bags.
Hotel view was amazing from the room
Amazing
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GGuest UserA hidden gem of a hotel with spectacular views of Mount Fuji! I booked a random room just a week before Golden Week, and upon entering, I was immediately struck by how spacious and bright it was. The room itself was also very roomy and incredibly clean. Both of their hot springs offer direct, panoramic views of Mount Fuji! The large floor-to-ceiling windows in the breakfast restaurant started my day off beautifully. It happened to be Children's Day in Japan, and the hotel thoughtfully provided games and movies for the kids. I was very satisfied with this stay. I highly recommend staying two or three nights – it's truly rejuvenating.
NNathalie KarmannThe self check-in was very strange. There were many Japanese staff and a foreign staff members but they insisted that I my name and address manually.
Then I had to pay the onsen tax, which is fair.
The machine suggested either cash or credit card. I chose credit card and then the staff suddenly popped his head out to tell me to pay cash, which is extremely strange.
It was very confusing. Either they set up their machine correctly, or they should stick to traditional check-in since they have a lot of staff. Still after I paid it took quite some time to get the key, they were ineffective.
The room was OK, even though my booking was for 2 BEDS and 1 futon but only got 3 MATTRESSES on the tatami floor...
I really enjoyed the bathtub with a view on the lake although there are only few of these bathrooms.
The outside onsen looked nice but one of the baths was out of use, unfortunately.
RRomain DannaWe had a wonderful stay at Grand Mercure Yatsugatake as a family traveling with a baby. The hotel is surrounded by nature, with beautiful views of the mountains, which immediately creates a calm and relaxing atmosphere — perfect for families who want to slow down and breathe.
The hotel is very family-friendly. Traveling with a baby can be stressful, but the staff made us feel welcome and comfortable from the moment we arrived. Everyone was kind, patient, and attentive, which really made a difference for us as parents.
The room was spacious, clean, and quiet, with enough space to comfortably stay with a baby. We especially appreciated the peaceful environment at night, which allowed our baby (and us!) to rest well.
The facilities were also well suited for families. The common areas are easy to navigate with a stroller, and the overall layout of the hotel feels relaxed and not overwhelming. The natural surroundings add a special charm and make the stay feel refreshing and rejuvenating.
Overall, Grand Mercure Yatsugatake is an excellent choice for families with babies who are looking for comfort, tranquility, and good service in a beautiful natural setting. We would definitely consider coming back and recommend it to other families traveling with young children.
GGuest UserI very much enjoyed my stay at the Shimobe Hotel. I originally wanted to stay at a nearby temple in Mount Minobe but realized that it was mainly an experience made for foreigners. I think we were the only foreigners there for our 2-night stay. I personality want to avoid staying with foreigners and want more of the local experience. The service was great, they could check you in and out without too much of a language barrier. We added dinner during check-in without any problem, we realized that the town closed early at night and was concerned that we wouldn't find a great place to eat dinner. The buffet dinner was great and we got a complimentary sashimi plate and yuzu highball on our second day. The breakfast buffet was also very good with a mix of local and western dishes. The station is located right near the hotel so it makes it a perfect spot to make a quick Mount Minobe day trip.
RRon_NYanagiya is a nice little local onsen. They do not have too many rooms so you will not feel overcrowded. It is a nice place to spend for days to relax your body and mind.
Staff are very friendly and helpful. They can speak limited English but in case you come across any issue with language, feel free to use translation app.
If you are driving, the onsen is easy to find and there is a carpark in front of the Onsen with plenty of space. There are also 2 x EV charging but not sure if they are for onsen guess.
The room is spacious, clean and tidy. The air conditioner is featured with heater and cooler function, so you don't have to worry about weather during winter and summer.
The hot spring is open for 24 hrs, except time when they swap between male and female access, usually it takes 30 minutes and they take this opportunity to clean up the facilities too.
Food are generally fine and portion is reasonable. Staff are caring d considerate. We have two kids at age of 7 and 9 and they do not take spicy or raw food. When they noticed, they have offered to tailor made the breakfast for the kids so that they don't prepare food that kids do not eat.
수수비니버스Service staff were efficient, although queueing to trade your keys for your shoes slowed things down. (Understandable, because this is also a day-trip onsen, so the hotel needs to ensure all tabs are covered before letting guests go.)
Facilities were old but well-maintained, although my room window couldn't be closed without force. Wide variety of baths to choose from, and convenient hours.
Note that there is no shampoo, conditioner or body soap in guestrooms, as this is an onsen facility - all soaps and bath amenities are provided in the onsen area.
Several onsite restaurants providing many food options, which made up for the lack of vegetarian-friendly options around the area.
GGuest UserWarm and cozy place to recharge yourself after a visit in the Kawaguchiko area. All amenities and facilities are just perfectly clean and easily accessible, while they are keeping some of the Japanese customs which adds more elements in your stay. Host and staff were extremely friendly and attentive, just right by your side whenever you need them. Deffo recommend without reservation if you’re visiting Kawaguchiko soon.
OOppa LimA short drive from Lake Yamanaka, we checked into here for the night—mainly because we wanted to explore the area and try the region’s famous Hōtō noodles.
We chose a traditional Japanese futon room for the experience. That meant laying out our own beds—slightly clumsy, a bit of trial and error, and a lot of laughing when we realised there’s no “redo” once everything’s set.
The weather had a chill to it, so the onsen became the highlight. Stepping into the hot water while the cold air lingered outside—it slowed everything down in a way you don’t realise you need.
Nothing extravagant, nothing overly planned. Just the four of us, figuring things out as we went.
Looking back, it wasn’t the hotel or even the lake—it was those small, unpolished moments that made the night feel complete.
GGuest UserRoom: You can see Mount Fuji, and the room is fully equipped, even with an indoor fireplace. All the fragrances are pine-scented.
View: The garden is quite small, with a camping-style vibe. Compared to the exquisite gardens in Kyoto and Nara, it's a bit less refined, but it's a different style, so it's not really a fair comparison. It really depends on personal preference.
Location: It's about a 10-minute walk uphill from the Maple Corridor to Lake Kawaguchiko. There are no convenience stores near the hotel; you have to walk downhill towards Lake Kawaguchiko to find one. However, the public bath offers free ice cream and a water bar!
Food: Dinner was an elaborate kaiseki meal that took two hours to finish. Breakfast was a Japanese-style meal, and both were very substantial.
AAnonymous UserPros: Close to nature with beautiful scenery. They focus on the experience, and both breakfast and dinner are self-cooked. If you book in advance for a weekday, they can drop you off at the station. The staff are very polite.
Cons: Transportation isn't very convenient. You have to take a taxi from Kawaguchiko Station, and taxis are hard to come by – you might wait around 40 minutes. The hotel only offers pickup service for guests with a Japanese mobile number. Check-out time at 10:00 AM is too early. Breakfast ingredients are delivered at 8 AM, so by the time you cook, eat, clean up, and wash the dishes, it's already check-out time. You also have to wash your own dishes after breakfast and dinner, but the tap water in the mountains in early spring is freezing cold. The Pao (yurt/tent) is quite damp and has a musty smell; even the curtains are moldy.
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