Hotels With Pools in North Sumatra, Indonesia

We had a very nice stay at Hotel Aryaduta. Location is very good, close to the main square and the train station, nice staff, amazing views from the room and good breakfast.

Had a very pleasant stay as the room was large, spacious, internet was easy and good, bathroom clean (except that the toilet bowl was located too close to the shower creating an unbalanced seating posture), staff very friendly and polite and rooms were cleaned promptly. However do take note that bathrobes are only available to those occupying suites, with no exceptions.  Breakfast spread was acceptable and what Adimulia did well was to top up and replenish food even nearing to the end of the breakfast service.  Overall, recommended for a pleasant experience. 

We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it. From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm. What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan! My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.

The room is very spacious. Amenities are one of the best with everything well equipped. The staff friendliness is highly commendable always attentive to our requirements. We ordered room dining and breakfast over at the Spoon Restaurant was really good. The hotel location may not have much to do around as most attractions are quite a drive away. But overall it was a lovely stay and would definitely consider to come back.

Room is huge and super clean. Toilet come with bathtub and shower in different cubicle. Absolutely posh. The breakfast is above and beyond. I really enjoy the food as the have so many different varieties and the breakfast also serve on the top floor where the view of the surrounding of medan is part of the meal. Just breathtaking! I would come to this hotel if i were to visit medan in near future!

1st time staying there.. Like the location.. near to Berastagi Supermarket and eatery. Security was top notch. Love the Blue Bird taxi standby .... Front desk is very professional.. Cleanliness of Housekeeping is good and efficient Facility is decent, room for improvement on keeping and maintain the place... Only upset during the stay was the restaurant... Service not top notch to brand name.. Opted for the pre dawn / Sahur breakfast... Very much disappointment on selection, quantity and quality. Top up very late.. n the egg station.. need to let the staff go for training..

I had a bittersweet experience staying in this apartment. For the good things: the apartment is located strategically near city center, the room is spacious with complete basic amenities. However, there are 2 unpleasant things. First, there is no non-smoking unit except for the high-end room types. I went into a unit with leftover smoke smell, likely from previous guest. Second, the sound-proofing is terrible. My bedroom was facing a street junction, and any roaring noise from the cars/modified bikes penetrated the room as if there was no window to begin with. There was no ear plug the apartment could provide even though this was not the first feedback they have received from previous guests, and I couldn't sleep throughout the night. I booked 4 nights and immediately left after the first night. The service was pretty decent though. The customer service tried to use air purifier to suck out the smoke smell, and attempted to move me to other rooms to no avail because of similar noise problem.

the room is nice clean and especially comfort okie, friendly service is polite, the location is strategic near the city center