The hotel is grand and spacious, and the rooms offer a stunning view of Lake Biwa. There's a shuttle service available. The hotel's breakfast buffet was just average. When checking out, my friend lost a room card and had to pay 1000 JPY. Later, we found it in Kyoto. Luckily, Kyoto is only a 9-minute ride from Otsu, so we went back to Otsu to return the room card, and the hotel refunded the 1000 JPY.
Biwako Ryokusuitei was an absolute treat. We had a bit of a wobble at Ogoto-Onsen station as I couldn't find a phone, but luckily we spotted the hotel shuttle. The driver was lovely and made us feel welcome right from the off.
The reception staff were brilliant, really friendly and gave us a proper run-through of the place. Housekeeping was spot on too they were right on the ball and had our tatami mats all ready for us while we were away at dinner.
The real stars, though, were the dining staff. They were incredibly professional and took the time to explain exactly what we were eating and how to enjoy each dish. Both breakfast and dinner were top-notch 😋I'm still thinking about that food now! A proper (home away from home) experience
We drove to the hotel and were able to park in the hotel's contracted parking lot. The room was even cleaner and more comfortable than we expected. We had made a reservation for breakfast in advance and were impressed by the deliciousness, variety, and abundance of local ingredients. We are grateful for the hospitality of the hotel staff. We hope to have another opportunity to share these wonderful memories.
It's located right in front of the station, so it looks convenient for transportation. I went there by bike, and parking was free. The staff was very friendly, and the facilities were good.
First time staying at this hotel! It's not super close to the JR station, but they do have a shuttle bus. It's about a 15-minute walk otherwise. The hotel itself is very large and impressive, and the front desk staff were incredibly warm and professional. The room was spacious with a beautiful view, all facing the lake. It was also very clean and the facilities felt relatively new. The large public bath on the fourth floor was very convenient to use, well-equipped, and also offered a nice view. Breakfast was abundant, with both Japanese and Western options, and the service staff were very friendly. All in all, if I visit Lake Biwa again, I'll definitely stay here!
Room is very spacious, comes with 2 sets of facial acre products both for man and woman
There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation
Food are delicious and nicely decorated
Every day it comes with some free local snacks like financiers and biscuits
One incident that didn't quite went well is early morning after breakfast
As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it.
Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction
Overall, a nice stay amid a slight mark on the service rendered
Well, for the price... it's a really good hostel.
The communal bath is large and the private showers are well-equipped. (I'm giving it a high rating for not having a communal shower.)
However, it might be a bit crowded.
The location is nearly impossible to get around without a car or bike.
I wonder if people in their 20s would find it easy to get around. I'm not sure about people in their 30s...
Even the desk staff aren't Japanese. It's incredibly global.
I thought I was in Europe.
We stayed two nights in the hotel with breakfast and dinner. The web page of Trip.com showed that there was onsen in the hotel but when we check in, we were told that it was a ”mistake”. There is no onsen and the photo is a public onsen half an hours away. It was very disappoining that the Trip.com include photos irrelevant to the hotel. Dinner was also diffferent from the web photo. We have to pay 2500 yen each to upgrade the dinner to shsbu shabu. Breakfast is Japanese style with limited choice. Other than these, we had lake view room and shopping mall is nearby which are the advantages.
Fantastic stay, great location and amenities. Mary and Yoko were very friendly and helpful during our stay
Great
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9.4/10
Amazing
DdebraecamilleThe location is very quiet and calm. For those who want a break from the main cities this place is highly recommended. The hotel picked us up from the nearby station and the communication was very active and accommodating (I emailed them when we were in Kyoto station in advanced and once we reached the local station, their shuttle was already waiting for us 🥹). Biwako Valley is near so it was our only planned big activity in the area aside from walking along the quiet road and trying convenience store food and using the 24 hour laundry place nearby.
The food is very healthy and you will experience traditional Japanese service (they prepared colorful Yukatas for us and we wore them for bfast and dinner in their restaurant) . The private onsen was great and you can also use the public bath in the hotel itself. I cannot list everything but our experience here was truly amazing!
GGuest UserBiwako Ryokusuitei was an absolute treat. We had a bit of a wobble at Ogoto-Onsen station as I couldn't find a phone, but luckily we spotted the hotel shuttle. The driver was lovely and made us feel welcome right from the off.
The reception staff were brilliant, really friendly and gave us a proper run-through of the place. Housekeeping was spot on too they were right on the ball and had our tatami mats all ready for us while we were away at dinner.
The real stars, though, were the dining staff. They were incredibly professional and took the time to explain exactly what we were eating and how to enjoy each dish. Both breakfast and dinner were top-notch 😋I'm still thinking about that food now! A proper (home away from home) experience
AAng Swee BengRoom is very spacious, comes with 2 sets of facial acre products both for man and woman
There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation
Food are delicious and nicely decorated
Every day it comes with some free local snacks like financiers and biscuits
One incident that didn't quite went well is early morning after breakfast
As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it.
Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction
Overall, a nice stay amid a slight mark on the service rendered
AAnonymous UserGosh, where do I even begin? This stay was frankly perfect.
The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station.
I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience.
AAya777The hotel is grand and spacious, and the rooms offer a stunning view of Lake Biwa. There's a shuttle service available. The hotel's breakfast buffet was just average. When checking out, my friend lost a room card and had to pay 1000 JPY. Later, we found it in Kyoto. Luckily, Kyoto is only a 9-minute ride from Otsu, so we went back to Otsu to return the room card, and the hotel refunded the 1000 JPY.
TTusimianbaojunThe hotel is on the second floor, and you have to walk through the restaurant to get in and out, which is a little inconvenient, although the restaurant itself is quite nice. Upon check-in, they provide a check-in guide in Chinese, which is generally very clear.
The hotel is clean and tidy. There are many comics in the common areas, and you can eat there; it's very quiet.
Other toiletries, including combs, toothbrushes, and toothpaste, are provided. Facilities are complete, and you can ask the front desk for locks for large luggage; there's a place to store it. Security is ensured by swiping a card each time you enter and exit.
Just a heads-up: they don't clean for consecutive stays. The only downside is that the pillows are too hard, and the upper bunk is a bit stuffy; otherwise, I'm quite satisfied.
GGuest UserWe stayed two nights in the hotel with breakfast and dinner. The web page of Trip.com showed that there was onsen in the hotel but when we check in, we were told that it was a ”mistake”. There is no onsen and the photo is a public onsen half an hours away. It was very disappoining that the Trip.com include photos irrelevant to the hotel. Dinner was also diffferent from the web photo. We have to pay 2500 yen each to upgrade the dinner to shsbu shabu. Breakfast is Japanese style with limited choice. Other than these, we had lake view room and shopping mall is nearby which are the advantages.
GGuest UserFirst time staying at this hotel! It's not super close to the JR station, but they do have a shuttle bus. It's about a 15-minute walk otherwise. The hotel itself is very large and impressive, and the front desk staff were incredibly warm and professional. The room was spacious with a beautiful view, all facing the lake. It was also very clean and the facilities felt relatively new. The large public bath on the fourth floor was very convenient to use, well-equipped, and also offered a nice view. Breakfast was abundant, with both Japanese and Western options, and the service staff were very friendly. All in all, if I visit Lake Biwa again, I'll definitely stay here!
GGuest UserWe drove to the hotel and were able to park in the hotel's contracted parking lot. The room was even cleaner and more comfortable than we expected. We had made a reservation for breakfast in advance and were impressed by the deliciousness, variety, and abundance of local ingredients. We are grateful for the hospitality of the hotel staff. We hope to have another opportunity to share these wonderful memories.
GGuest UserWell, for the price... it's a really good hostel.
The communal bath is large and the private showers are well-equipped. (I'm giving it a high rating for not having a communal shower.)
However, it might be a bit crowded.
The location is nearly impossible to get around without a car or bike.
I wonder if people in their 20s would find it easy to get around. I'm not sure about people in their 30s...
Even the desk staff aren't Japanese. It's incredibly global.
I thought I was in Europe.
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