Hotels With Bar in Riau Islands, Indonesia

As a hotelier myself, I was truly impressed and touched by the service during my stay from 19 to 21 September. Your team embodies genuine hospitality — from the warmest and friendliest welcome at check-in, to the thoughtful initiative consistently shown throughout my stay. The unsung heroes from Housekeeping never fail to greet guests with a smile, creating a sense of warmth and belonging that is often overlooked but deeply felt. I also witnessed a heartening moment where your Security team rushed out to assist a guest in a wheelchair and even helped us cross a busy street safely. These acts reflect not just duty, but genuine care for guests. My overall experience was truly memorable, and I left with a strong sense of appreciation for your team’s dedication and heart.

Service was great, they sent a buggy to send us to our block as it was a bit further away from the reception. Staff were all very friendly, always greeted us when we walk past each other. Nice view too!

Overall is really a beautiful plc to rest and get away from the busy city life. I would like to suggest more drinking water provided to guests (either provide a water dispenser or additional water given). Per room per day is only given 2 small bottles of mineral water. Believe me, in our climate it is really insufficient. I felt so dehydrated. The drinks I can order from the restaurant are sweetened drinks. So that was really a drawback for me. They have a shop but they do not sell any mineral water. Breakfast is quite sad too.. I was expecting a bit more options for this location since it is secluded frm other eateries. Room service food was much better than the breakfast provided so I'm not sure why such a big difference in quality and taste. Communications in the hotel can be better too. I had informed reception 4 hours before check out for use of a buggy as our unit is very far. Nobody came for us. They called to remind us to check out and I told them yes, we are waiting for the buggy we requested. Subsequently I had to call another 3 times before someone came and the person was also very rude.

There is a nightclub right beside the hotel to my amazement. Other than this, there's swimming pool, gym and restaurants in the hotel. Rooms are rather old so don't expect it to be in tip top condition, oh and there was small croach crawling out of the toilet loll👀 but interesting outer view nonetheless

I chose this hotel because I saw reviews on various platforms stating that sauna facilities were available. I am looking for hotel/s with Sauna !! My real intention. Compared to other hotels with saunas, the price here was very reasonable given the luxurious facilities and surroundings, which made me choose this hotel. However, I was quite disappointed when I arrived and asked the reception, only to find out that the spa and sauna services had long been discontinued / are under renovation. I honestly don’t have any other reason to stay here. That being said, I was very satisfied with the room. It was clean, 5-star standard, had a bathtub, the TV worked perfectly, and overall I was very excited and happy. The hotel facilities and environment were also beautiful and impressive – the lobby was elegant and exclusive, the lift area leading to the rooms was spacious and luxurious, the swimming pool was large and beautiful, the café was wide with delicious food, and paid spa services were also available. To sum up, everything was beautiful and luxurious, and I was very satisfied – definitely a stay worth the money. The only downside was not being able to experience the sauna. That’s it. 4/5 stars. Tip top.

The toiletries provided were very basic. The shower gel and shampoo had no noticeable fragrance and were not replenished after one night. The shampoo was also very drying; including a hair conditioner would greatly improve the experience. This is my second stay at Artotel, and unfortunately the floor mat is still stained, which gives a poor impression. Slippers were provided, but they were not disposable, making it unclear whether they were hygienically cleaned for the next guest On a positive note, the location is a plus, with convenient walking distance to the market, Grand Batam Mall, A2 Food Court, BCS, and other nearby amenities..

Warm welcoming by the front desk and the Karin (duty at the  morning breakfast section) is very hard working and very friendly. Overall very very goo

First time stay in Swiss belhotel harbour bay… Good hotel near by harbour bay ferry terminal..just walk about 10 minutes and the services is really awesome from the guest officer until the restaurant staff really excellent , especially Maya she always check on us about anything that make us comfortable to stay and she make birthday surprise that make us feel special and the restaurant staff Anabil (if not wrong the name 😊)he also very good But mostly all the staff in the hotel very good and friendly and the breakfast also good.. Is really recommended to stay there

The hotel itself is really nice. Our room for three people was lovely and spacious, and the balcony was huge! The view wasn't great, though, haha. The staff were super friendly, thank you! There are also lots of convenience stores nearby. The only downside is a lack of dining options in the area. Overall, very satisfied!

The moment we stepped in we were greeted with a warm welcome. The room unfortunately had no fridge but the staff Dina & Faiz Carvey took great length to accede to our request for a fridge. The breakfast buffet was fantastic & we definitely recommend for first time travellers to Batam