Pacific Palace Hotel
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All properties in Batu Ampar

Pacific Palace Hotel

Jl. Duyung, Sungai Jodoh, 29432 Batu Ampar, Batam, Riau Islands, Indonesia
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hotel overview picture
Last booked 10 hrs ago
Highlights
Free parking
Delicious breakfast
Top local pick
Ideal location
Excellent service
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Amenities
Indoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Public parkingFree
EV charging station
All amenities
Property Description
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.
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9.0/10
Great
Nice environment. The staff is friendly and helpful. Had a nice stay.
All 174 reviews
Surroundings
Airport: Hang Nadim International Airport
(19.7 km)
Landmarks: Masjid AL UKHUWAH
(180m)
Landmarks: Geotravel batam
(240m)
Landmarks: Kilas 7 Tv
(460m)
Landmarks: Masjid Nurul Hikmah
(500m)
Landmarks: Nite & Day Hotel Batam - Jodoh Square
(510m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Cabin Twin Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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18

Deluxe Twin Room

2 Single bed
Air conditioning
Private bathroom
Minibar
TV
Room Details
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5

Pacific Suites

Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
80m² | Floor: 7
Has window
Non-smoking
Room Details
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1

Sanrio Themed Family Suite

1 Single bed and 1 Queen bed
Has window
Non-smoking
Room Details
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17

Cabin Double Room

1 Queen bed
24m² | Floor: 2-3
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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1

Captain Room

1 Single bed and 1 Queen bed
Non-smoking
Room Details
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16

Deluxe Triple Room

1 Queen bed and 1 Single bed
Has window
Non-smoking
Air conditioning
Minibar
Private toilet
Wardrobe
Room Details
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17

Executive Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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18

Deluxe Double Room

1 Queen bed
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Guest Reviews

9.0/10
Great
174 reviews
20 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 3 months.
  • Cleanliness8.9
  • Amenities8.9
  • Location8.9
  • Service9.1
Average for similar properties in Batu Ampar
Most Mentioned
Review summary
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Location: The hotel is conveniently located near Harbor Bay, providing easy access to ferry terminals and local attractions. Guests appreciated the proximity to restaurants, food courts, and scenic beach views, making it ideal for exploring the area.(based on 21 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 3, 2025
Good breakfast spread, got swimming pools with different pools, gym and nearby Harbour Bay. Also got shuttle bus to BCS and GrandMall
J‍e‍s‍s‍ ‍C‍W‍e‍i
October 28, 2025
Nice environment. The staff is friendly and helpful. Had a nice stay.
N‍a‍z‍r‍i‍e‍’‍s
September 15, 2025
Great hotel experience Have a nice breakfast with family wide range of choice
E‍y‍n‍n‍a‍l‍y‍n
July 12, 2025
Room is clean and very spacious. Breakfast also not bad. Easy to access. Price also affordable. Very enjoyable stay. Will book again if got an discount from apps for the booking.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 9, 2025
The room was clean and the swimming pools was big enough, breakfast was nice to me. The bed was clean and the shower room also tidy and clean. Overall was good 👍
P‍e‍t‍e‍r‍ ‍A‍n‍g‍ ‍P‍o‍h‍ ‍S‍o‍o‍n
April 17, 2025
Group of helpful staff decorated my room on my anniversary celebration, appreciate in their effort to make it a most memorable occasion for us. Thanks to the amazing teamwork 💜
p‍o‍o‍i‍y‍e‍e‍ ‍h‍o‍h
July 30, 2025
nice service, love their surprise😍
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 19, 2025
Enjoyed my stay here. Nice breakfast. Excellent!

Services & Amenities

Indoor swimming pool
Spa
Gym
Restaurant
Conference room
Restaurant
Restaurant
Cuisine: Chinese
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 300,000 (approx. PHP 1,060.77) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Age Requirements
There is no age limit for checked in guests.

Paying at the hotel

  • Cash

Property Description

  • Opened: 2008
  • Renovated: 2018
  • Number of Rooms: 180
Phone:+62-778421111+62-82169691111
Email:reserve@pacificpalacehotel.com
With a stay at Pacific Palace Hotel in Batam, you'll be within a 5-minute drive of Harbour Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 5.1 mi (8.2 km) from Batam Centre Ferry Terminal and 1.5 mi (2.5 km) from Grand Batam Mall.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a nightclub, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).

Grab a bite at Athena Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle and a ferry terminal shuttle are provided for an additional charge.

Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What’s the cancellation policy at Pacific Palace Hotel?

The cancellation policy at Pacific Palace Hotel depends on your room type and booking terms.

What are the check-in and check-out times at Pacific Palace Hotel?

Check-in at Pacific Palace Hotel starts from 15:00, and the standard check-out time is by 11:00.

Are pets allowed at Pacific Palace Hotel?

No, pets are not allowed at Pacific Palace Hotel.

Does Pacific Palace Hotel have a restaurant on-site?

Yes, Pacific Palace Hotel features an on-site restaurant serving Chinese cuisine.

How do I get to Pacific Palace Hotel from the nearest airport?

The nearest airport is Hang Nadim International Airport, located about about 31 mins from hotel by car (19.7 km) away.

Does Pacific Palace Hotel offer airport transfer services?

No, Pacific Palace Hotel doesn’t offer airport shuttle or transfer options.

About This Property

Nearest AirportHang Nadim International Airport
Distance to Airport19.68KM
Average Price FromPHP3795
Hotel Star Rating4