Room services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The swimming pool was nice. The service was good. Dinner for 2 adults and 2 kids was around £50 (two courses) and the food was nice as well.
If you are IHG member, you can check out at 12 noon.
We arrived quite late and booked the most expensive room type, which looked nothing like the photos. The funny thing was that the shower gel in the bathroom was empty, and the tissue box was also empty.
A luxurious holiday cottage in the heart of Shropshire. Enjoy the peace of our private hot tub and ice bath, or relax in the shared yoga studio. Explore scenic walking trails like Wenlock Edge and the Long Mynd, or visit historic towns like Shrewsbury. With wellness experiences and nature on your doorstep, The Hornbill offers the perfect countryside escape.This open-plan, studio-style space features a super king-size bed with stunning garden views, a cosy sitting area with a wood burner for chilly evenings, and a convenient breakfast bar. The fully equipped kitchen lets you prepare your favourite meals with ease, and the charming loft area provides an extra nook for reading or accommodating an additional guest.Step outside to unwind in the private hot tub for three or experience an invigorating ice bath—perfect for wellness enthusiasts. Enjoy a private patio with comfortable furniture, a barbecue, and a fire pit, ideal for evening relaxation under the stars. The yoga and wellness studio (bookable) adds to the rejuvenating experience, offering everything needed for meditation or fitness.Wander through spacious, shared grounds with two peaceful ponds, and enjoy picking seasonal herbs and vegetables from the garden. A developing Cherry & Plum Orchard adds to the rustic charm, and picnic mats, cushions, and even umbrellas are provided to make the most of your time outdoors.Additional Amenities- Welcome pack with homemade treats- Gas underfloor heating, Wi-Fi, linens, towels, USB charging points, and a Nespresso machine- Bike store with a shared library and board games for rainy days- Private parking for two cars, with one small dog welcome on a lead.About pets:Pets allowed: dogs less than 50 lbs per pet (limit one pet total).About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.There are two ponds on site without fencing..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Located in Shrewsbury, Hawkstone Hall Hotel & Gardens is in the historical district, within a 15-minute drive of Hodnet Hall Gardens and Hawkstone Park Hotel Golf Course. This golf hotel is 2.3 mi (3.8 km) from Hawkstone Park Follies and 8.1 mi (13 km) from The Festival Drayton Centre.
Treat yourself with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 37 guestrooms featuring espresso makers and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
We stayed Friday night.The room was fine- very clean. Had a lovely meal in the Indian restaurant- the staff were very friendly and the food was great.
Nice cocktail in the Waterside afterwards.
Reception staff were helpful and polite- particularly the night staff.
Breakfast was plentiful- coffee machine was playing up.
Only complaint would be of other guests not waiting to be seated and complaining of lack of croissants!!!
We enjoyed our stay and would not hesitate to book again.
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
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GGuest UserRoom services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
WWAIThe post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
GGuest UserWe stayed Friday night.The room was fine- very clean. Had a lovely meal in the Indian restaurant- the staff were very friendly and the food was great.
Nice cocktail in the Waterside afterwards.
Reception staff were helpful and polite- particularly the night staff.
Breakfast was plentiful- coffee machine was playing up.
Only complaint would be of other guests not waiting to be seated and complaining of lack of croissants!!!
We enjoyed our stay and would not hesitate to book again.
AAnonymous UserThe room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
GGuest UserWe arrived quite late and booked the most expensive room type, which looked nothing like the photos. The funny thing was that the shower gel in the bathroom was empty, and the tissue box was also empty.
VValentinLeider habe ich im Kenthall Milbenbisse erfahren in der ersten Nacht. Eine Entschaedigung gab es nicht. Ich musste in die naechste Stufe im main Hall upgraden gebuehrenpflichtig um das Problem nicht mehr zu haben. Das Management ist mir da nicht entgegen gekommen, obwohl die Milbenbisse offensichtlich zu sehen waren auf meinem Ruecken und arm.
Sauberkeit von Kenthall muss ich leider schlecht damit bewerten.
Im neuen Raum in der Main Hall habe ich ein unglaubliches Zimmer bekommen mit Bad, Buegeleisen und einen unfassbaren Blick in den Garten. Der upgrade hatte sich gelohnt.
Was ich nicht gut fand war , dass die lampen im begehbaren Kleiderschrank alle vom Akku leer waren, und keiner die Batterien austauschte. Auch gab es keine Klimaanlage.
Ich wuerde nochmal kommen.
Die Bettläuse und Milben in der Kenthall wuerde ich mehr begruessen wollen.
Ich warte uebrigens immer noch auf die Rechnung fuer den upgrade.
MMAN KUIThe swimming pool was nice. The service was good. Dinner for 2 adults and 2 kids was around £50 (two courses) and the food was nice as well.
If you are IHG member, you can check out at 12 noon.
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