Apartments in East Java, Indonesia

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

Location is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.

The floor is like never swept and mopped.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked. Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy! They have kitchen if you want to cook. Linen smell “not good” but its not really matter since I only here for one night. If you have things to do in East Surabaya/Pakuwon you can consider to stay here.

The room is massive! It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative. If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower. Overall this is really nice hotel, will comeback again next time if I go to Surabaya. Thank you

During my two-day stay at the Verwood Hotel, I noticed significant improvements. The security guards at the entrance are now friendly, and the bellboys and reception staff are also very welcoming and helpful. However, the laundry service from their partner company still needs improvement. Daily towel replacements consistently arrive late, sometimes even after sunset prayers, which makes it difficult for us to take an evening shower. This is definitely something that needs to be addressed. Regards.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.