Apartments in East Java, Indonesia

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

Thank you, Oakwood! The room was spacious and comfortable, with excellent facilities, perfect for our 11-day stay in downtown Surabaya. The parking area was convenient and ample. The service was outstanding, friendly, and very satisfying. And the sunset views were always captivating!

The floor is like never swept and mopped.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.

The location is quite good, in the East Surabaya area, as it's right above Pakuwon City Mall. This makes it convenient to find food (cafes, restaurants, etc.) or any necessities (pharmacies, supermarkets, etc.). If you don't have your own vehicle, using Grab Car is still quite affordable. The unit size is good, cleanliness is good, service is good, and facilities are quite good. Complimentary bottled mineral water is also provided. Yesterday, I booked two rooms, but they ended up being on two different floors. The slightly inconvenient part was that to meet up between rooms, we had to go down to the lobby because the access cards only work for the registered floor (only one card per room is provided). Next time, if I come again, I hope to get units on the same floor. Just as input, sending a WhatsApp message to the rental unit's customer care always showed a single checkmark for a long time (15-20 minutes) before showing two checkmarks, even though it was already within working hours (10:00 AM - 10:00 PM). I don't know what the issue was, but perhaps it could be improved in the future. A note for fellow travelers: regarding room cleanliness during your stay, don't forget to dispose of the trash in the unit (self-service), as trash bags are provided. Overall, everything was quite good.

We really enjoyed our stay at Skysuite. The staff is so kind and helpful. As for the residence, I would say it’s the most worthwhile in Surabaya.

During my two-day stay at the Verwood Hotel, I noticed significant improvements. The security guards at the entrance are now friendly, and the bellboys and reception staff are also very welcoming and helpful. However, the laundry service from their partner company still needs improvement. Daily towel replacements consistently arrive late, sometimes even after sunset prayers, which makes it difficult for us to take an evening shower. This is definitely something that needs to be addressed. Regards.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.

The wireless network is a bit poor. Others are worth recommending.