Taitung Inns

I was very surprised as from the few pictures I have seen it looked small but in fact I found the small room they offer rather enough. The bathroom was huge. The bed is nice too. The reception and the breakfast rooms are well decorated and very enjoyable. Great location on top of that ! Nearby night market. And a great thanks to the young man at the reception who took time to help me park my big car.

The hotel provides clean rooms, but there’s some confusion regarding the term “double-bed room.” It’s unclear whether the hotel or Trip.com is responsible for using this term to describe a room with just one large bed, which can mislead visitors seeking two separate beds. The website should clarify this terminology to avoid inconvenience. Guests shouldn’t have to leave additional notes when booking, as the room choice should be clear from the options provided.

This was my first time staying here. The room and lobby were very clean. I found the breakfast more Chinese-style. It was delicious, and the restaurant environment was also very nice. The hot springs and swimming pools were great; I really loved them. The facilities are quite extensive, and I loved the hot springs, pool, and spa. The hot springs were simply wonderful. I'll definitely be back. There's a convenience store nearby, so it's quite convenient for shopping.

Pros: well established Naruwan Group. Fantastic shower water pressure after a tiring day. Cons: the original booked hotel was closed for upgrading and i was not informed. The whole building was closed when i arrived. I immediately call the hotel through trip.com and the receptionist informed that they has arranged for a room at the hotel next door (also Naruwan Group’s hotel). I was expecting a paddy field view room but i was assigned to the room facing heavy industrial lots. Other than that, it was a good stat at Naruwan Hotel and value for money.

The location is excellent, right next to Taitung Old Train Station, with a shopping mall across the street and Taitung Night Market nearby. It's super convenient to get everywhere. The front desk staff are friendly and enthusiastic. There are free drinks available in the public area on the first floor. The soft water supply in the room is a unique feature; my skin felt refreshed and smooth after showering. I accidentally left my AirPods in the room when checking out and realized it only when I was already in Hualien. I contacted the hotel staff, and they promptly helped me mail them back. I'm very grateful for their assistance.

I have mixed feelings about my stay at this hotel. The staff were incredibly nice and helpful, and they deserve to be praised, but there is a clear problem in how the hotel is managed. First of all, an hotel that large, with just one elevator. That is just nuts. Each time we needed to use it, it was at least 5-10 minutes wait, if not more. Also the hotel is clearly understaffed. For breakfast, one of the days there were more than 100 people in the room, with just 1 person to check-in people. The line was just unbearable. It seems the rooms were renovated not that long ago, but it was clearly a faulty renovation. The isolation is poor to non existent given the rain sounds makes it difficult to sleep. And don't get me started with the air isolation, which it directly none. If the wind blows, a breeze flows into the room, causing the curtains to make noise all day long. To be fair also, the location is convenient, just across the street from the bus station, so taking transportation to/from the train station, or along the amazing east coast was easy and quick. All in all, not an awful stay, but I am sure there are better options in the same price range with better overall quality.

The hotel switched my reservation to another hotel without prior notification due to its renovation process. It added extra complications to our experience. The hotel was not bad and location was good too. It’ll be better if the communication was handled in a more efficient manner.

Its proximity to Taitung Bus Station makes it incredibly convenient for exploring the night market on Thursday evenings. Being particularly close to Seashore Park, it's perfect for catching both sunrise and sunset. The mattress was just right – neither too soft nor too hard – ensuring a wonderful night's sleep. The staff were incredibly friendly and helpful; their excellent service truly deserves high praise.

Poor sound insulation, you can hear the hair blowing in the door The equipment is poor and the hair is blowing. It takes 2 minutes to jump. No one picks up at the counter and has to go downstairs to find someone. The bed is very poor. There is no spring bed like a wooden bed. The door cannot be fully integrated. It will be opened at any time.

This is an old hotel, and the air quality in the rooms was really bad, very humid, especially on holidays. The service staff's professionalism needs improvement. Some areas of the public bath's hot spring egg-boiling area were not open to the public. It was my first time taking my girlfriend here, and the excessive humidity in the room, coupled with the basic facilities that didn't meet the standards of a typical four-star hotel, ruined our vacation. I wouldn't recommend this place for couples. Given the overall environment, it was a disappointment for both of us, and we won't choose to stay here again. There are other better options nearby.