Taitung Inns

I was very surprised as from the few pictures I have seen it looked small but in fact I found the small room they offer rather enough. The bathroom was huge. The bed is nice too. The reception and the breakfast rooms are well decorated and very enjoyable. Great location on top of that ! Nearby night market. And a great thanks to the young man at the reception who took time to help me park my big car.

The hotel provides clean rooms, but there’s some confusion regarding the term “double-bed room.” It’s unclear whether the hotel or Trip.com is responsible for using this term to describe a room with just one large bed, which can mislead visitors seeking two separate beds. The website should clarify this terminology to avoid inconvenience. Guests shouldn’t have to leave additional notes when booking, as the room choice should be clear from the options provided.

This was my first time staying here. The room and lobby were very clean. I found the breakfast more Chinese-style. It was delicious, and the restaurant environment was also very nice. The hot springs and swimming pools were great; I really loved them. The facilities are quite extensive, and I loved the hot springs, pool, and spa. The hot springs were simply wonderful. I'll definitely be back. There's a convenience store nearby, so it's quite convenient for shopping.

Pros: well established Naruwan Group. Fantastic shower water pressure after a tiring day. Cons: the original booked hotel was closed for upgrading and i was not informed. The whole building was closed when i arrived. I immediately call the hotel through trip.com and the receptionist informed that they has arranged for a room at the hotel next door (also Naruwan Group’s hotel). I was expecting a paddy field view room but i was assigned to the room facing heavy industrial lots. Other than that, it was a good stat at Naruwan Hotel and value for money.

The location is excellent, right next to Taitung Old Train Station, with a shopping mall across the street and Taitung Night Market nearby. It's super convenient to get everywhere. The front desk staff are friendly and enthusiastic. There are free drinks available in the public area on the first floor. The soft water supply in the room is a unique feature; my skin felt refreshed and smooth after showering. I accidentally left my AirPods in the room when checking out and realized it only when I was already in Hualien. I contacted the hotel staff, and they promptly helped me mail them back. I'm very grateful for their assistance.

I had a pleasant stay at Traveller Inn Tiehua Cultural and Creative Hotel 4 years ago, so thought I'd try Traveller Inn Tiehua Cultural and Creative Hotel II this time, as they are located near to each other, very close to the bus station and Tiehua Village. This is a great location to explore the city. However, other than the superb location and the bigger room, there isn't much else to love about this hotel. There was literally no service at this branch. Staff were not welcoming and unlike other hotels in Taiwan, they do not greet guests when you are at the lobby. I also never saw any of them smile at guests. In fact, on my first day of check-in, I was blatantly told to check in at Traveller Inn Tiehua Cultural and Creative Hotel instead, because ”the hotel is closed for the day”. When I asked how come I was not informed earlier, the staff answered ”because you don't have a Taiwan mobile number”. This is absurd to me, isn't there the Trip.com messaging service where you can contact guests? Very disappointed with the way they handle such cases, no apology at all, and just gives a very transactional feeling. The only time I encountered a staff who greeted me was at the breakfast restaurant. Room amenities and facilities look like they need proper maintenance, and the windows were so dirty. The bed was also not very comfortable to sleep on. Lastly, I know Taiwan hotel breakfasts are usually not so nice compared to eating out in the breakfast shops, but the quality of the breakfast was really bad. Seasonal fresh fruit selection was only watermelon on 1 morning, and guava + watermelon on another. In conclusion, very disappointed with my stay here this time. Will definitely think twice about returning to Traveller Inn Tiehua Cultural and Creative Hotel II the next time I visit Taitung again.

The hotel's location is excellent. Plenty of shops are available right outside, and Ah Hong Fried Chicken is just next door. Both the train station and Zhengqi Road Night Market are within easy walking distance. The breakfast selection was quite good, and they offered flexible breakfast hours.

The hotel switched my reservation to another hotel without prior notification due to its renovation process. It added extra complications to our experience. The hotel was not bad and location was good too. It’ll be better if the communication was handled in a more efficient manner.

Poor sound insulation, you can hear the hair blowing in the door The equipment is poor and the hair is blowing. It takes 2 minutes to jump. No one picks up at the counter and has to go downstairs to find someone. The bed is very poor. There is no spring bed like a wooden bed. The door cannot be fully integrated. It will be opened at any time.

This is an old hotel, and the air quality in the rooms was really bad, very humid, especially on holidays. The service staff's professionalism needs improvement. Some areas of the public bath's hot spring egg-boiling area were not open to the public. It was my first time taking my girlfriend here, and the excessive humidity in the room, coupled with the basic facilities that didn't meet the standards of a typical four-star hotel, ruined our vacation. I wouldn't recommend this place for couples. Given the overall environment, it was a disappointment for both of us, and we won't choose to stay here again. There are other better options nearby.