Beautifully designed property, new so everything is sparkling clean and it has been constructed to a very high standard. All the staff were really nice and friendly, the hotel was very quiet. It’s located on a quiet beach, with a nice promenade to walk/jog along and a few restaurants along there too. A couple of cons- our bath didn’t hold water so wasn’t useable (it was leaking water). While we are also completely aware that it is an important religious celebration, the pool area was basically a construction site the day before Ramadan while they drilled in decorations- this could have been done a bit more thoughtfully rather than with workmen there (and drilling) throughout the day.
Me and my friends travelled to Oman for renal workshop
We stayed for three nights, the location was good near to Muscat grand mall and 7 min away from Oman Mall by car.
Room were super clean, with daily room services, the presences of Iron in the room was a great add.The front desk people were polite and cooperative.
No true complaints that would be the fault of the establishment.
It was my Ramadan and def my fault for not doing more thorough research. The hotel is in the middle of nowhere or at least that’s how I felt. The food was pretty good though a bit pricey. Since it was Ramadan options were slim to none outside of the hotel during certain hours.
I will say the staff was very sweet and beyond kind. On our last morning we left the hotel around 5am. We were provided with a full, cooked to order breakfast and beverage to take away. What I thought would be a bagel and juice was a complete meal of eggs (cooked as requested), oats and fresh fruit and then some.
This hotel in Muscat is quite new. I stayed there for 2 nights. It is about 30 kilometers from the airport and is moderately priced.
The room is not too big or too small, but it is really expensive to add breakfast.
What a hotel,everything 5****
Staff made us feel like vip's,they went extra mile for my bday, gave us complimentary breakfast and decorated my room for my birthday.when u get there always ask for Nancy she is amazing,she will make ur stay very comfortable,and hotel amenities are excellent,massive and spacious and luxurious bathrooms. Definitely going back there soon
From checking in to checking out it was faultless.
Brilliant hotel, great facilities, great food and awesome customer service!
Room was perfect
Gym was perfect
Pool was perfect
Breakfast was amazing
Coffee bar/ reception area and outside sitting area fantastic.
Also 2 fantastic restaurants outside but attached to the hotel and 4 brilliant coffee shops one of which is a Starbucks and the only one I didn’t visit.
Without doubt I’d stay here again. 10/10 especially for what I paid.
I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
Overall we had a pleasant stay, breakfast was enjoyable the next day and restaurant team was friendly. Also the Egyptian gentleman in the pool bar in the evening worked very efficient, handling al the tables alone while keeping up the service level.
We only stayed 1 night and below our room there we construction noises from the ballroom area, while I approached reception I was informed it would take another 30 minutes and it stopped at 23:00. This disrupted the sleep of my daughter.
We absolutely loved our stay at this hotel! From the moment we arrived, the staff made us feel incredibly welcome. The hotel's maintenance and cleanliness were impeccable, truly world-class. And the breakfast? It was a delicious, flavorful feast unlike anything I've ever had. A well-deserved 5 stars!
Amazing
79 reviews
9.6/10
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CNY 2,145
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JJasonlee87The location is good, 15 minutes drive from the airport, there is a big shopping mall next to it, convenient for eating and traveling, free parking. The hotel is clean and tidy, and the service is very considerate.
GGuest UserBeautifully designed property, new so everything is sparkling clean and it has been constructed to a very high standard. All the staff were really nice and friendly, the hotel was very quiet. It’s located on a quiet beach, with a nice promenade to walk/jog along and a few restaurants along there too. A couple of cons- our bath didn’t hold water so wasn’t useable (it was leaking water). While we are also completely aware that it is an important religious celebration, the pool area was basically a construction site the day before Ramadan while they drilled in decorations- this could have been done a bit more thoughtfully rather than with workmen there (and drilling) throughout the day.
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
BBlk_Abroad_BlessedNo true complaints that would be the fault of the establishment.
It was my Ramadan and def my fault for not doing more thorough research. The hotel is in the middle of nowhere or at least that’s how I felt. The food was pretty good though a bit pricey. Since it was Ramadan options were slim to none outside of the hotel during certain hours.
I will say the staff was very sweet and beyond kind. On our last morning we left the hotel around 5am. We were provided with a full, cooked to order breakfast and beverage to take away. What I thought would be a bagel and juice was a complete meal of eggs (cooked as requested), oats and fresh fruit and then some.
AAli AlbadaThe hotel is nice and the staff are very friendly, this is my fourth time at this hotel. However do not take the rooms looking at the cafe, because the music is so high and you can hear it all night you will not a good night sleep. They should have installed double glass to block loud sounds. Overall all it was joyful stay for two nights.
GGlenn RobertsExcellent location with many restaurants close by. Also short walk to two shoppiing malls. Hotel has a nice rooftop pool and bar that serves juice and snacks / meals. Good at night for a bite to eat with a view of Muscat. Breakfast is a very good buffet with plenty of choice. This is a dry hotel - no alcohol is served in any of the restaurants / bar.
GGuest UserI would give 10 starts to this hotel if I could. So clean, so new, everything is amazing. Workers are so nice and helpful. Steakhouse at the first floor is a cherry on the top.
Swimming pool and jacuzzi ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
AAbbasAlaaMe and my friends travelled to Oman for renal workshop
We stayed for three nights, the location was good near to Muscat grand mall and 7 min away from Oman Mall by car.
Room were super clean, with daily room services, the presences of Iron in the room was a great add.The front desk people were polite and cooperative.
EEl MokammalI am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
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