5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
I had the best sleep of my life at this hotel. The bed and pillows were so comfortable that even though I only slept for 5 hours, I was very well rested. Ali at reception was wonderful at recommending where to eat after I asked him the night before when we checked in. Hotel is connected to a hotel where you can get pretty much anything. Would definitely love to stay here again the next time I'm in Muscat.
Very nice clean hotel with lots of amenities (swimming pool, gym). It is also next to a small shopping mall with several cafe. Also have free underground parking.
This was a great hotel APART from the very strong air freshener used inside the rooms, which was so strong I could taste it in my mouth! The kind hotel actually used the ozone machine to suck the air out of a room for me but it hardly made any difference. I stayed over a week and it took about 4 days for the smell to wear off. I would suggest not using such an overpowering smell in the rooms as surely it must be uncomfortable for many guests.
But the food was great, staff were great, rooftop and pool -- I would certainly recommend if you don't mind very intense air freshener!
Comfy bed, very good food breakfast variety and quality, good bathroom. Huge room and sound insulation. Great parking spaces. Lots of business guest. Location is nice, very close to city and airport.
What a hotel,everything 5****
Staff made us feel like vip's,they went extra mile for my bday, gave us complimentary breakfast and decorated my room for my birthday.when u get there always ask for Nancy she is amazing,she will make ur stay very comfortable,and hotel amenities are excellent,massive and spacious and luxurious bathrooms. Definitely going back there soon
One of my favorite hotels in Oman, the location is very convenient, 10 minutes walk to Oman avenues mall. There is a Vietnamese restaurant nearby that also suits Chinese tastes, but you need to pass through a noisy area.
The most luxurious and comfortable hotel in Oman, with the best beach view. The hotel lobby is designed in the style of an Arabian luxurious palace. The interior design and color matching are also very luxurious and elegant, which matches my own clothes very well. There is also an Arabian clothing store next to the hotel lobby. I bought two skirts I like very much. I went to the market for a night and didn’t see the right one. I bought the Omani clothes I like here. The food is very delicious, fresh and delicious, and the breakfast is very rich. Everything is great. You must stay when you come to Oman for vacation. The color of the beach water is also very beautiful. The gym is large and well-equipped. The temperature of the swimming pool is also very good, and the night view is also beautiful. All kinds of details are done well. Super favorite hotel.
I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
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LLuoluoluobinquanThe hotel is not bad. The room I was given the first time had a smell. I contacted the front desk and they immediately coordinated to change me to a new room. There is a large shopping mall nearby and it is convenient to call a taxi.
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
HHanzo HattoriMy recent stay at the Mandarin Oriental Muscat was overall enjoyable, with several notable highlights. The hotel’s location near the beachfront is fantastic, offering stunning views of Muscat and the surrounding mountains. The interiors are beautifully designed, featuring natural materials that create a luxurious and calming atmosphere.
The rooms were ultra-comfortable, with excellent beds and top-quality linens that made for a great night’s sleep. I also appreciated the thoughtful in-room amenities, including good tea, a Nespresso machine, and water in glass bottles—a healthy and eco-friendly touch.
The shower gel, shampoo, and conditioner provided were of great quality, and the dental kits were decent. However, I did notice that some toothpaste tubes weren’t fresh, as the paste had become solid and dry in a few sets. Additionally, the shaving kit was of the cheapest level, which didn’t align with the otherwise high standards of the hotel.
Breakfast was good but not quite up to the level typically expected from Mandarin Oriental. There’s definitely room for improvement here, but I believe this is something the hotel will refine over time. The staff were polite and professional, which added to the overall positive experience.
Considering the hotel is still new, I’d rate the overall experience, including the price/value ratio, as 3.5 out of 5. I’m confident that with time, the hotel will address these minor gaps and elevate the experience to match the impeccable standards the brand is known for.
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
FFarah Binti RamliI had such a lovely stay at Sheraton Oman. From the moment I arrived, everything felt smooth and welcoming. One of my favorite things in the room was the coffee machine. I used it every day for my coffee break and absolutely loved it! The breakfast buffet was amazing, with so many options and everything tasting fresh and delicious. It was the perfect start to each day. The pool really stood out too - spacious, clean, and absolutely gorgeous. It was such a relaxing spot to unwind.
Overall, I truly enjoyed my stay and would definitely come back again!
AAnonymous User5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
AAutumn-in-MeComfy bed, very good food breakfast variety and quality, good bathroom. Huge room and sound insulation. Great parking spaces. Lots of business guest. Location is nice, very close to city and airport.
GGuest User1) The first thing I would like to note is the location of the hotel. It is really advantageous. The view from the hotel is gorgeous, the sunset is amazing. The territory of the hotel itself is very small, but you can go beyond the territory, there is a very green and cozy area.
2) Beach. The beach is located in a small bay. Very comfortable and uncrowded. The sea here is always shallow, there are often low tides and in order to dive at least waist-deep you have to stomp and stomp. The beach is ideal for a holiday with children, but not for those who like to swim. But lying on the sun loungers here is cool in any case.
3) Service. The service is generally poor. The staff is mostly not very smiling.
4) Rooms. The rooms are simple and tired. Bedside tables from the 90s. I don’t understand why they can’t upgrade! At first we took a standard room, but then we changed it to a room with a sea view and a balcony. It’s 100% worth it. I strongly recommend paying extra, because the sea view is gorgeous, and the balcony is large and it's great to sit there in the evenings! The view of the city will significantly spoil your impressions of the hotel! If you take it without a balcony, then definitely with a sea view!
5) Restaurants. The restaurants are excellent, with a gorgeous view. But very expensive. We were first in a restaurant by the beach for lunch - it was very expensive and not very tasty. All the food was brought cold, and this was in the heat! Then we went to the Italian, very tasty! And in the local, it's nearby, we took a set for two. It turned out to be a bargain, and there was so much food that for 2 adults and one child it was just too much:)
SEPARATE REMARK ON THE RESTAURANT. As far as I found out later, IHG program participants (free registration) are given a discount in restaurants (25 percent). When registering at the hotel, I specifically indicated that I was a member, to which I was told that since the booking was made through a partner, the loyalty program was not involved in any way. As a result, my loyalty program number was not recorded, no one asked in the restaurants, and as a result, I did not receive any discount! This left very unpleasant emotions.
GGuest UserThis was a great hotel APART from the very strong air freshener used inside the rooms, which was so strong I could taste it in my mouth! The kind hotel actually used the ozone machine to suck the air out of a room for me but it hardly made any difference. I stayed over a week and it took about 4 days for the smell to wear off. I would suggest not using such an overpowering smell in the rooms as surely it must be uncomfortable for many guests.
But the food was great, staff were great, rooftop and pool -- I would certainly recommend if you don't mind very intense air freshener!
KKanneganti AbhiramGood, clean hotel! Very near airport. Room service was good. Close enough to main road to try and get normal taxis. Really nice pool with a better than expected infinity pool and view. Really nothing much to complain if I just wanted a well priced, well sited, clean and adequate hotel with a bar, pool, and gym.
Service apartments (what I stayed in) are more functional than the main rooms and have more space but puzzlingly, other than the dining table, there’s no study table or dresser or mirror in the bedroom which is a tad annoying as you can’t connect the hair dryer in the toilet for obvious reasons
Aesthetic is somewhat sterile though. No interesting design motif and looks rather bland but that doesn’t affect me as much. There’s a bar there although the design, again, doesn’t leave one feeling as if it’s Friday night out.
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