The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
Love it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.
The most memorable stay for the year 2025 for me and my husband.
We originally stayed from 26 November - 28 November 2025 and planned to stay somewhere else on 29 November.
We were so impressed and touched by our experience staying here that we decided to come back on 29 November and finally checking out on 1 December 2025.
So that makes our stay with DoubleTree By Hilton Penang 4 nights in total.
First of all, many thanks to Reservation Agent Mr Dylan Chow for his support over email conversation to allow my husband to have my vehicle parked at the disabled parking lot right in front of the lobby in consideration that he’s physically disabled.
However, there seems to be lapse in communication when we arrived around 3:30 pm on 26 November when the guard / concierge initially refused to let us park at the disabled lot due to the policy only registered disabled driver is allowed, despite the fact that my husband has provided our vehicle details to Mr Dylan in his email 2 days prior. After clarifying with the guard and concierge then we were allowed to park our vehicle.
However, subsequent days followed were smooth, no one was stopping us from using the disabled parking lot right until our very last day on 1 December 2025.
Big gratitude to the hotel staff for providing complimentary decoration for our room after it have been made known that we were staying there to commemorate our wedding anniversary.
Throughout our stays, all the hotel team members were polite, kind and courteous to us.
We loved our rooms so much - Room 530 on our first stay and Room 340 on our second stay.
We also want to express our gratitude to support agent Syida for her excellent service rendered toward us. Not to forget all the cleaners, concierge, the guards and restaurant crews especially Mr Raj and Mr Kimi for the wonderful experience we had during our private romantic dinner on our last night.
To sum it up, next time we are in Penang, we will make sure that we are staying at DoubleTree by Hilton, Penang. Thank You!
- Numan and Dilla. Room 530 and Room 340
Our family had a wonderful stay at Lexis Suites Penang! The room was very spacious and we absolutely loved the private pool — perfect for relaxing after a day out. There are fun family activities on the 8th floor like table tennis, which the kids really enjoyed.
Just outside the hotel, there’s a Chinese seafood restaurant that serves delicious food at affordable prices, plus you get to enjoy an amazing sunset view while dining — highly recommended!
The hotel also provides a free shuttle to Queensbay Mall, but do note you need to book it one day in advance (we missed it because this wasn’t communicated clearly).
Overall, a great family getaway, and it’s very convenient — just about 10 minutes from the airport!
I had a wonderful stay at this hotel. The location is excellent, close to many attractions and convenient for getting around the city. The room was spotlessly clean and well maintained, which made the stay very comfortable. I appreciated the attention to detail in housekeeping, as everything felt fresh and tidy. The hotel itself is quiet, safe, and modern, which gave me peace of mind. Overall, it’s a great choice for both business and leisure travelers. I would definitely recommend this hotel to anyone looking for a clean, comfortable place with a fantastic location and great value.
Hotel in a strategy location, a lot of food stalls around near hotel. staff are friendly, room is very clean except this time found a food string on the floor. air conditioner is not very
cool but fan is provided. TV channel is not clear. other than that, all other things are ok.
This hotel has a charming Nanyang (Southeast Asian) flair. It's very close to the beach, just a short walk away, and also conveniently located near the bus stop. Mural Street and the Blue Mansion are both about a 15-minute walk from here. The hotel has staff who speak Chinese, the rooms are very clean, and the breakfast is excellent – truly nice!
Great stay here - staff are pleasant and polite, room was clean and comfortable, breakfast was tasty, and location is conveniently beside Gurney Plaza with multiple shopping and dining options.
Made a request during booking for a complimentary cake to celebrate my mum’s birthday, and they very kindly noted it down and provided one.
Minor areas for improvement - made multiple calls from my room to the guest service which were unanswered over a span of 10-15 mins; bathroom door for room 1020 couldn’t close easily; and the flush for the toilet bowl also appears to be lacking power for a proper flush. But otherwise all good and a recommended hotel for Penang.
The E&O Hotel was definitely the highlight of my trip to Malaysia! Highly recommended! This 140-year-old heritage hotel is one of the world's three grand old hotels. Its architecture boasts strong British colonial characteristics, and the interiors are incredibly luxurious, adorned with numerous antique furnishings and artworks. Many world-renowned figures have stayed here. Every corner offers a picturesque photo opportunity, no filters needed! I recommend staying in the Legacy Wing to enjoy more exclusive hotel perks, such as the benefits listed in the last picture that we enjoyed during our three-day stay (the hotel even complimentary a bottle of nice red wine!).
Exploring the hotel itself each day was a delight, saving us from having to venture out in the scorching sun to find attractions. Three days wasn't nearly enough. The staff were all wonderful, and the hotel guests included many elderly Caucasian tourists from Europe and America, as well as many Chinese travelers like us, visiting during Golden Week. The staff were always smiling and treated everyone equally, regardless of their nationality. The breakfast selection was extensive; we tried breakfast at three different restaurants, each with its own unique charm, accompanied by beautiful scenery and antique furniture – very satisfying! 👍 The hotel has two pools: one on the ground floor by the sea, and another infinity pool on the 6th floor. Both are stunning. There were often many Chinese women taking photos by the pool, but not actually swimming, which left me plenty of space. I even learned how to breaststroke in just three days, haha!
The hotel is located in George Town, surrounded by the old colonial buildings of the old quarter, which are definitely worth seeing. Nearby attractions include the Pinang Peranakan Mansion (also known as the Nyonya Museum) and the Clan Jetties. If you're going to Penang, you absolutely must stay at this hotel!
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SsnowcatThe E&O Hotel was definitely the highlight of my trip to Malaysia! Highly recommended! This 140-year-old heritage hotel is one of the world's three grand old hotels. Its architecture boasts strong British colonial characteristics, and the interiors are incredibly luxurious, adorned with numerous antique furnishings and artworks. Many world-renowned figures have stayed here. Every corner offers a picturesque photo opportunity, no filters needed! I recommend staying in the Legacy Wing to enjoy more exclusive hotel perks, such as the benefits listed in the last picture that we enjoyed during our three-day stay (the hotel even complimentary a bottle of nice red wine!).
Exploring the hotel itself each day was a delight, saving us from having to venture out in the scorching sun to find attractions. Three days wasn't nearly enough. The staff were all wonderful, and the hotel guests included many elderly Caucasian tourists from Europe and America, as well as many Chinese travelers like us, visiting during Golden Week. The staff were always smiling and treated everyone equally, regardless of their nationality. The breakfast selection was extensive; we tried breakfast at three different restaurants, each with its own unique charm, accompanied by beautiful scenery and antique furniture – very satisfying! 👍 The hotel has two pools: one on the ground floor by the sea, and another infinity pool on the 6th floor. Both are stunning. There were often many Chinese women taking photos by the pool, but not actually swimming, which left me plenty of space. I even learned how to breaststroke in just three days, haha!
The hotel is located in George Town, surrounded by the old colonial buildings of the old quarter, which are definitely worth seeing. Nearby attractions include the Pinang Peranakan Mansion (also known as the Nyonya Museum) and the Clan Jetties. If you're going to Penang, you absolutely must stay at this hotel!
HHongBaoWe have stayed in this hotel for 3 times in 4 years. The hotel hospitality and service make us feel like home-coming everytime. Special shoutout to Michelle from the front desk for her complimentary upgrade given for our birthday and anniversary celebration. Lastly thanks to Rubel from the housekeeping team for always checking on us if we need any turn down service. Never regret to choose this hotel as our preferred stay place whenever we come to Penang.
TThu thitsarLove it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.
JJN768The PARKROYAL Penang Resort is highly rated, especially as a family-friendly, beachfront destination in Batu Ferringhi, praised for its excellent service and direct access to the beach. Guests consistently highlight the resort's great pool areas—including the Amazonia Splash water park—and the diverse, delicious breakfast offerings. While some older rooms might show minor wear or have noisy A/C units, the location is excellent, placing guests within walking distance of the famous Batu Feringghi Night Market.
DDira SabudinThe most memorable stay for the year 2025 for me and my husband.
We originally stayed from 26 November - 28 November 2025 and planned to stay somewhere else on 29 November.
We were so impressed and touched by our experience staying here that we decided to come back on 29 November and finally checking out on 1 December 2025.
So that makes our stay with DoubleTree By Hilton Penang 4 nights in total.
First of all, many thanks to Reservation Agent Mr Dylan Chow for his support over email conversation to allow my husband to have my vehicle parked at the disabled parking lot right in front of the lobby in consideration that he’s physically disabled.
However, there seems to be lapse in communication when we arrived around 3:30 pm on 26 November when the guard / concierge initially refused to let us park at the disabled lot due to the policy only registered disabled driver is allowed, despite the fact that my husband has provided our vehicle details to Mr Dylan in his email 2 days prior. After clarifying with the guard and concierge then we were allowed to park our vehicle.
However, subsequent days followed were smooth, no one was stopping us from using the disabled parking lot right until our very last day on 1 December 2025.
Big gratitude to the hotel staff for providing complimentary decoration for our room after it have been made known that we were staying there to commemorate our wedding anniversary.
Throughout our stays, all the hotel team members were polite, kind and courteous to us.
We loved our rooms so much - Room 530 on our first stay and Room 340 on our second stay.
We also want to express our gratitude to support agent Syida for her excellent service rendered toward us. Not to forget all the cleaners, concierge, the guards and restaurant crews especially Mr Raj and Mr Kimi for the wonderful experience we had during our private romantic dinner on our last night.
To sum it up, next time we are in Penang, we will make sure that we are staying at DoubleTree by Hilton, Penang. Thank You!
- Numan and Dilla. Room 530 and Room 340
EEjannnMy overall experience at this hotel was very positive. The check-in process was efficient, and the front desk staff were polite and welcoming. The room was modern, clean, and equipped with all essential amenities. Housekeeping did an excellent job.
The hotel’s facilities such as the gym and pool were well-maintained. Breakfast buffet offered a good selection and was constantly replenished. The location is strategic
MM500456****Traveling with a friend, the hotel was beautiful and clean. We stumbled upon a small wedding, which was quite romantic. The breakfast was quite rich, and I was pleasantly surprised by the variety of cheeses available. Adding an extra person cost ¥120. If I hadn't been in such a rush, I would have loved to stay a few more days to really chill out.
TTdsinThe hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
PPotatoVoyageI had a delightful two-night stay at Shangri-La Penang! The lush greenery and big old trees provided lovely shade, creating a relaxing atmosphere while I sit near the pool or beach. The beach offered nice sunset view, but I am unsure if it’s swimmable
We stayed in the Rasa Wing room, which came with lounge access and complimentary cocktails in the evening. The staff were warm and friendly, making us feel right at home.
While the hotel shows some age, it’s clear they’re working hard to maintain everything. Overall, it was a wonderful getaway, and recommend 👍🏻
Our Rasa Garden room had some water flow / plumbing noises (from the ceiling), even when we are not using the bathroom. Not sure if it’s because of old age building / old building design.
GGuest UserI had a wonderful stay at this hotel. The location is excellent, close to many attractions and convenient for getting around the city. The room was spotlessly clean and well maintained, which made the stay very comfortable. I appreciated the attention to detail in housekeeping, as everything felt fresh and tidy. The hotel itself is quiet, safe, and modern, which gave me peace of mind. Overall, it’s a great choice for both business and leisure travelers. I would definitely recommend this hotel to anyone looking for a clean, comfortable place with a fantastic location and great value.
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