One of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
Excellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property.
The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend).
We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor.
Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains.
Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand.
I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.
Pro:Amenities in room are good.Water pressure in bathroom was high and it’s good.My son enjoy bath in the bathtub very much.
Thanks for hotel arrange for a birthday cake as i had highlighted that the purpose stay in hotel was celebrate my son and husband birthday
There is one chinese seafood stall call Haoyou which the price are reasonable and food taste nice.The stall just step down from the hotel.
Cons:Long queue for waiting lift during check out time.Had been wait for 20 min. The waiting area do not have aircond and very hot which make the waiting situation getting worst.
The hotel's room is very clean and comfortable, only the TV can't see movies. The hotel' buffet dinner is superb and delicious, I love it. I will come back to this hotel again when I travel to Penang.
This is my favorite place to stay when traveling to Butterworth or Penang Island: The Light Hotel Penang.
The hotel offers ample parking, which made it very convenient for us to come and go as we pleased. They implemented a new parking system on the day we arrived.
The check-in process was smooth and efficient, allowing us to settle in quickly without any hassle.
This time, our room was on the 14th floor, facing north. I really liked the spacious room, which had twin beds and a working table.
The breakfast spread was delightful, featuring a variety of delicious options to start the day off right.
Overall, I highly recommend The Light Hotel for anyone visiting Penang. It combines comfort, convenience, and great service to ensure a pleasant stay. I will definitely come again.
The resort was super cool! Staff were friendly and helpful, and the room was nice and clean, with the sea view. There are also many facilities like infinity pool and gym inside the resort and you will definitely like the bar near the beach! Also, its only a 10 minute Grab ride to the famous Batu Ferringhi Night Market, pretty cool!
Thank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!
Had a wonderful stay at the hotel. The staff were friendly and helpful, and we truly appreciate their prompt response to our requests. It’s a pity we were on a tight schedule — a stay of at least 3D2N would have been perfect.
My family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
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CChunnuanhuakaikaixindaolaoI really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
MMichaelcheungThe resort was super cool! Staff were friendly and helpful, and the room was nice and clean, with the sea view. There are also many facilities like infinity pool and gym inside the resort and you will definitely like the bar near the beach! Also, its only a 10 minute Grab ride to the famous Batu Ferringhi Night Market, pretty cool!
AAzman MahmoodOne of those hotels that provide types of pillows that suit your needs. I am amazed that have a good selection types of pillows as I have neck issue.
Location of hotel smack right in the centre of Georgetown with ample selection of dining eateries and interest.
AAnonymous UserExcellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
GGuest UserI recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property.
The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend).
We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor.
Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains.
Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand.
I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.
SSiti Safiyya ZulaikhaThank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!
Mmior ahmad shahMy family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
SShirmeeHad a wonderful stay at the hotel. The staff were friendly and helpful, and we truly appreciate their prompt response to our requests. It’s a pity we were on a tight schedule — a stay of at least 3D2N would have been perfect.
PPotatoVoyageI had a delightful two-night stay at Shangri-La Penang! The lush greenery and big old trees provided lovely shade, creating a relaxing atmosphere while I sit near the pool or beach. The beach offered nice sunset view, but I am unsure if it’s swimmable
We stayed in the Rasa Wing room, which came with lounge access and complimentary cocktails in the evening. The staff were warm and friendly, making us feel right at home.
While the hotel shows some age, it’s clear they’re working hard to maintain everything. Overall, it was a wonderful getaway, and recommend 👍🏻
Our Rasa Garden room had some water flow / plumbing noises (from the ceiling), even when we are not using the bathroom. Not sure if it’s because of old age building / old building design.
AAnonymous UserThis is my favorite place to stay when traveling to Butterworth or Penang Island: The Light Hotel Penang.
The hotel offers ample parking, which made it very convenient for us to come and go as we pleased. They implemented a new parking system on the day we arrived.
The check-in process was smooth and efficient, allowing us to settle in quickly without any hassle.
This time, our room was on the 14th floor, facing north. I really liked the spacious room, which had twin beds and a working table.
The breakfast spread was delightful, featuring a variety of delicious options to start the day off right.
Overall, I highly recommend The Light Hotel for anyone visiting Penang. It combines comfort, convenience, and great service to ensure a pleasant stay. I will definitely come again.
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