Excellent service from the reception team — they were friendly, professional, and extremely helpful throughout my visit. Made the whole experience smooth and welcoming. Highly recommended! 👍👍👍👍👍
Room 706
I wanted to share that despite this is a really old hotel you can tell that they trying to make little improvements for example I noticed that the curtains are new. I believed the all of the staffs are well trained - bellboy, recept. waitresses and even housekeeping staffs keep smiling at you welcoming you and always helpful really thumbs up. I observed also every detail they have done to keep every corner of the hotel clean and tidy .
Restaurant food is also delicious. Despite limited choice of food, the food taste really not bad. I like it that they keep their pastries in the warmer to keep it fresh,
Again despite the smaller size room, it’s so nice to have a side table and chair to have our meals, dressing table and chair, a place for baggage, so many hangers a pair of slippers, fridge also working. All that we need for a short stat really thoughtful of them. I also find the pillows and bed very good and I slept very well . Hotel is unblocked so the feelings is good. Sound prove also ok. Doorway is also very bright. Just 5 mins walk to grand Batam mall and the wet market A2 and Batam city mall where we had dim sum so yummy
1-2 improvements is that the aircon is really noisy. Thought the towels smells good but there is a bit of stain 😬
I visited Turi Beach Resort, Batam with my husband. He was there for a company team-building trip, while I travelled on my own for leisure.
Security at the resort is quite strict, which made me feel safe. All guests and vehicles are checked before being allowed to enter. The resort has a beautiful seaside view and a very relaxing holiday vibe. It’s peaceful and perfect for unwinding.
Do note that the resort is located away from the city. If you prefer nightlife or city activities, staying in Batam city would be more suitable. However, this resort is ideal for those who want to relax and stay away from the hustle and bustle.
The breakfast buffet had a good variety. I especially enjoyed the different egg options, and the porridge was very nice too.
Overall, a great place to relax and enjoy nature.
Hotel near Lagoi,Bintan40% of visitors choose this area
GGuest User2025.10.20
Very friendly and attentive staff. Breakfast was pretty decent with dishes changing both days. Pancakes and waffles are superb. The beach and waters are beautiful there. They release baby turtles on Saturday and have a bbq buffet beachside
First time stay in Swiss belhotel harbour bay…
Good hotel near by harbour bay ferry terminal..just walk about 10 minutes and the services is really awesome from the guest officer until the restaurant staff really excellent , especially Maya she always check on us about anything that make us comfortable to stay and she make birthday surprise that make us feel special and the restaurant staff Anabil (if not wrong the name 😊)he also very good
But mostly all the staff in the hotel very good and friendly and the breakfast also good..
Is really recommended to stay there
Always love this Hotel. Maybe repeated 10 times already. Good service, good massage spa. Loves the cozy pool with warm jacuzzi on sundeck w frangipani tree over. almost exclusive! However buffet although many varieties breakfast this time is not as great as before😢. Previous chefs retired. Hope Chef become better
I chose this hotel because I saw reviews on various platforms stating that sauna facilities were available. I am looking for hotel/s with Sauna !! My real intention. Compared to other hotels with saunas, the price here was very reasonable given the luxurious facilities and surroundings, which made me choose this hotel. However, I was quite disappointed when I arrived and asked the reception, only to find out that the spa and sauna services had long been discontinued / are under renovation. I honestly don’t have any other reason to stay here.
That being said, I was very satisfied with the room. It was clean, 5-star standard, had a bathtub, the TV worked perfectly, and overall I was very excited and happy. The hotel facilities and environment were also beautiful and impressive – the lobby was elegant and exclusive, the lift area leading to the rooms was spacious and luxurious, the swimming pool was large and beautiful, the café was wide with delicious food, and paid spa services were also available.
To sum up, everything was beautiful and luxurious, and I was very satisfied – definitely a stay worth the money. The only downside was not being able to experience the sauna. That’s it. 4/5 stars. Tip top.
Room is clean and very spacious. Breakfast also not bad. Easy to access. Price also affordable. Very enjoyable stay. Will book again if got an discount from apps for the booking.
Checked in on my birthday and the hotel prepared a slice of chocolate cake for me in my room. It was such a pleasant surprise. Staff are friendly. Buffet breakfast is good. Location is excellent - just 5 mins walk from BTC ferry terminal. Opposite is megamall. I will definitely be back!
I had an excellent experience during my stay at this hotel. The service provided was remarkable, from the front desk to the housekeeping team. Every staff member displayed a high level of professionalism and friendliness, creating a comfortable environment throughout my visit. The efficiency and attention to detail demonstrated by the team exceeded my expectations. Without a doubt, this hotel is an excellent choice for visitors to Batam who value top-quality service.
Very Good
636 reviews
8.8/10
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8.6/10
Very Good
UUAGJAQThis was a brilliant stay. Such a relaxing week. Even though it rained most the day, watching the rain in the villa was just therapeutic.
At check-in, they will introduce the F&B credit system. I highly recommend to get it. We got 10 million rupiah and only paid for 8 million. They had a 20% discount. So pay for 8 million and receive 10 million. Great deal for a 6 nights stay.
You should try the steak at Tadd’s restaurant. If you like the local dishes, then go to Warung’s. We also had the in-villa BBQ where you have an option to have the chef BBQ for you with a waiter serving you in the villa or you can BBQ yourself in the villa. They will get everything ready for you and seat up everything in the villa. We tried both types of BBQ. Overall the food is amazing.
There are many activities for you but we were just contended with the Spa. We had foot massages and body massages. They also have showers in the room. I tried the Men’s Vitality Massagr; 90mins of massage followed by 15mins of sauna 🤙🏽
Just a warning though, going back home will be a drag.
NNelson Soh Toh WeeGreat place to stay, except there's no power switches beside the bed for charging of mobile devices and there's only 1 power switch on the desk surprisingly the power switch is linked to Desk light. So if I off the desk light then I cannot charge my devices. Another power switch is at corner near window.
SSavvytanIt’s our first time and definitely not the last. Everything was great from the buggy in, to the size of the very clean room, to the baby cot that was already provided in the room and room service.
Only thing I’d suggest for improvement is the massage place is too near the restaurant and live bar. There was loud music when we went for our spa retreat and the music dampened the quietness and chill mood we wanted for the spa and massage. I would suggest to move it further away or install sound proofing walls for the tent.
Other than that, quite a perfect stay. We didn’t have enough time to explore the activities centre as it was for kids aged 3 and above.
One last thing, everything is chargeable for rent which I feel certain things could have been provided for less cost or free. Like bicycles to get around the very large lagoon or kick scooters. Their 2/3 wheelers were fully rented out and not cheap to rent too.
Tthiskneethatkneebreakfast was the best thing tbh - please add on breakfast when u book your stay because the restaurants there are really expensive
service was okay, but they only provided 2 drinking water per room per day - and it cost about 5 sgd to purchase a 1.5L water
activities there are pretty pricey as well, but u can rent volleyball/football for free
the beach there is quite stoney, not very advisable to play by the edge of the water because there are a lot of stones which can be quite painful barefooted
room was okay, the ac was good, but water shower pressure quite low, but hot water is good
go to Calypso Floating Bar for a great sunset view! then have dinner at kelong seafood - paid around $80 sgd for 3 dishes for 2 pax (tax there is 10%+11%)
GGuest UserThe room was impeccably clean and boasted stunning dual-aspect sea views. Enjoying the breeze on the balcony was incredibly relaxing. The surrounding amenities were excellent; there were plenty of dining options right downstairs, and the local cuisine was particularly delicious. The service was exceptional, with any issues usually resolved promptly.
TTuan Ying GohA tucked away resort. All activities and food are available within the resort. Some activities are at an extra charge. Pricing is close to Singapore pricing as the target audience is probably Singaporean. Food wise isn’t cheap but reasonable price. Food quality is great. Service is warm and friendly.
It takes an hour van ride from Tanjung Pinang ferry terminal. To and fro transports are provided by resort. Contact them to arrange. Glad that transports were provided!
Free yoga lesson every morning. Just got to reserve.
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
AAakash32We booked the place following Instagram reel saying kids friendly, I would say it was okay but didn’t meet our expectations (as we regularly stay the residence and I paid 30> higher price here compared to to residence since we wanted to try something near ferry terminal and was highly rated on IG for kids.
We booked 3 nights, 2 adults one 2 years baby.
Experience
Good:
- kids club play room big and nice, offering indoor, outdoor and splash zone free
- free dine in for kids with food that kids will actually eat
- got 2 pools, adult and family (with child pool). Pool size is good
- they printed the ferry ticket in advance so we didn’t have to queue while going back
Bad:
- rooms are not so kids friendly, small shower area, too many pillows every where
- king size bed is actually doesn’t feel king size but rather queen size
- we walk in to restaurant for dinner 2nd night got denied cause they had bbq event running, and never suggested to book in advance (they offered slot 8 pm for 6:20 walk in) with small kid along, I am not sure they understand kid doesn’t wait fr 8 pm and the didn’t even bother to offer kids meal to at least address the kid. We ended up eating on the side fries and in room dining which takes about 45 min to 1 hour
- safari we were told 9 am but then actual time was 10 am pick so we ended up waiting 1 hour at the lobby - not sure if they understand kid doesn’t like to sit for 1 hour not doing anything and we rushed our breakfast for the timing
- free juices for kids and breakfast buffet is not fresh juice unless you paid then got fresh juice
- breakfast buffet ok ok, no teh tarik 😝
- breakfast very limited options for vegetarian
- the shuttle dropped us at the emerald class lounge where we were economh means we had to walk with baby and luggage all the way
- you can only access dining area of indigo subject to you book in advance
- for beach you need buggy to go not you can just walk as and when you want
I would say, okay but not something I like, but it’s nearer to ferry
RRosli JuniorService was excellent in the first 3 days but dipped towards last 2 days, perhaps due to weekend numbers. Had a surprise when chef prepared a meal for me at breakfast though it was not in the menu or buffet lines. I casually recommended a dish when he was in his rounds and asked me. Couldnt do any water sports due to the red flags up everyday. Staff were very polite and helpful but they werent in the know of any activities/locations outside of the resort. They didnt know about Mustafa Centre which was 500m away.
11580103****Returning to Bintan Island after more than two decades, I never expected such a wonderful experience. The hotel is brand new, located right next to the recently opened Holiday Inn. Guests have full access to the facilities of both hotels, including the Holiday Inn's Kids' Club – which was incredibly convenient for us, allowing us to confidently leave our children with the staff for a few hours.
The hotel boasts its own private beach, offering a quiet and relaxing environment. Honestly, there's no need to fly all the way to Bali; Bintan Island offers a perfect short getaway. While the island's town doesn't have much to explore, we thoroughly enjoyed our time at the hotel.
The room design was very tasteful and spacious, complete with a sea view. There was absolutely no noise pollution. All the staff were incredibly friendly; no matter where you went, their smiles and greetings made you feel warmly welcomed.
Overall, this stay far exceeded our expectations, and I highly recommend it to families or couples looking for a relaxing getaway.
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