Excellent hotel in a great location just outside York City Centre near the racecourse (shirt bus ride into the city), the room was well maintained and nicely decorated. Maybe a fridge would have been useful (looks like ours had been removed). Breakfast excellent and swimming pool very nice for a relaxing break.
Hotel near Clifton,York100% of visitors choose this area
GGuest User2025.05.06
On the surface, this cozy place is probably a good bet for a stay in York. It's just enough outside of the city center to avoid all the tourists, but close enough to walk right in. The reservation process was great and the price is good. It's supposed to be a 4 star hotel and, in many senses, it lives up to that status. The staff is excellent. The food and coffee is very good and everyone is very attentive. The rooms are immaculate (heated bathroom floors are amazing!) and the amenities are great. That all said, there are some issues . Often the staff cleans the front area in the middle of the afternoon, which is a rather inconvenient time to clean as it is disruptive to the guests. Though the summer would be different, it was in the low 40's when we were there and heating in the lobby doesn't seem to be a priority for the hotel. We had to have someone set up a space heater for us in the tea room so we could stay warm, which was a bad look (tacky) for them. The biggest issue, however, we that they held a wedding event on the second say we were there. While it's completely understandable for hotels to host events, this particular location is ill suited to do so given the noise level of the event and the small quarters of the hotel. They had a live band, which sent the music to most of the rooms, making sleeping nearly impossible. Though they did move our room, we still heard the band, who played until almost midnight. Having a bunch of wedding guests being loud all lover the hotel also didn't help. The staff agreed with my assessment, which was to either not have events at all or, if they do, block out the rooms from being rented since it is impossible to merge the hotel with an event space. it's just too small. Ultimately, they need to make a decision about who they are as a brand, event space or 4 star hotel. I'd pitch they choose hotel because that is what it really is.
I looked up York Hotel on Ctrip and accidentally stayed in this treasure hotel. From the appearance of the entire hotel, the lobby, the corridor, to the room, everything is impeccable. The breakfast is also great. You can choose from a variety of types such as full English breakfast, which is cooked to order. I really love it. I am willing to come to York again for this hotel.
The service is very good, not far from the station beach and supermarket. The breakfast in the hotel is normal, but the extra lunch and afternoon tea are worth the price. The sea view outside the hotel is beautiful. The room I lived in did not have drinking water and a hair dryer. Drinking water can be requested from the counter, but not a hair dryer.
A lovely stay in a delightful hotel. Polite, helpful staff coupled with a lovely room, quite small but perfectly adequate for a solo traveller. The bed was so cosy and the bathroom was armed with a powerful, refreshing shower. I also sampled the food from the attached restaurant - The Fat Badger - which was delicious. I shall look forward to returning in the future.
Hotel near Clifton,York100% of visitors choose this area
AAnonymous User2024.03.04
Very clean studio apartment with loads of hot water and very friendly hosts. Didn't try the jacuzzi. Our studio was in the basement so no view but only 10 mins walk from the city centre via Museum gardens. Cost was reasonable
The hotel is perfect, you should stay longer or stay for two days. The restaurant is also very good, not expensive. Picture 9 is part of the breakfast. Swimming and spa are free.
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GGuest UserOn the surface, this cozy place is probably a good bet for a stay in York. It's just enough outside of the city center to avoid all the tourists, but close enough to walk right in. The reservation process was great and the price is good. It's supposed to be a 4 star hotel and, in many senses, it lives up to that status. The staff is excellent. The food and coffee is very good and everyone is very attentive. The rooms are immaculate (heated bathroom floors are amazing!) and the amenities are great. That all said, there are some issues . Often the staff cleans the front area in the middle of the afternoon, which is a rather inconvenient time to clean as it is disruptive to the guests. Though the summer would be different, it was in the low 40's when we were there and heating in the lobby doesn't seem to be a priority for the hotel. We had to have someone set up a space heater for us in the tea room so we could stay warm, which was a bad look (tacky) for them. The biggest issue, however, we that they held a wedding event on the second say we were there. While it's completely understandable for hotels to host events, this particular location is ill suited to do so given the noise level of the event and the small quarters of the hotel. They had a live band, which sent the music to most of the rooms, making sleeping nearly impossible. Though they did move our room, we still heard the band, who played until almost midnight. Having a bunch of wedding guests being loud all lover the hotel also didn't help. The staff agreed with my assessment, which was to either not have events at all or, if they do, block out the rooms from being rented since it is impossible to merge the hotel with an event space. it's just too small. Ultimately, they need to make a decision about who they are as a brand, event space or 4 star hotel. I'd pitch they choose hotel because that is what it really is.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
GGuest UserThe hotel is very grand, which gives us a feeling of a posh holiday without breaking the bank. Staying in such a centrally located and stunning place adds value to the trip. The only thing I wasn’t thrilled about was the size of the room. We chose the cheapest one, so we got what we paid for.
Cclayton crowder-oxfordSadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5
GGuest UserMy experience from entrance to reception was excellent, making me feel instantly at ease. It was clear that all staff members were dedicated and proud of their work, consistently going out of their way to assist guests. The breakfasts were truly wonderful and delicious! I especially want to commend Steve, the breakfast chef, whose outstanding cooking was matched only by his incredibly cheerful smile.
CChristine.whiteheadGreeted with a friendly face and directed to reception. It’s a massive hotel old but clean and interesting. Our room 333 over looking the back of the hotel green lawn. The only thing I wasn’t keen on was the tea making facilities, which were polostrine cups like takeaway ones. Maybe from Covid, and the tea milk and sugar in a tied up bag, no tray. But later on we ordered sandwiches from the bar and he said that he could get them to our room if we wanted to rather than wait in the bar for them. That’s when I asked for a real cup and he said that he would send two up with our sandwiches. Nothing is to much trouble, I would and will be staying here again.
GGuest UserExcellent hotel in a great location just outside York City Centre near the racecourse (shirt bus ride into the city), the room was well maintained and nicely decorated. Maybe a fridge would have been useful (looks like ours had been removed). Breakfast excellent and swimming pool very nice for a relaxing break.
AAnn 5 starWe got a really good rate through the Trip website. Kelsey on reception changed our room because there was no bath in the first room. The staff at the hotel were very smartly dressed. The food at breakfast was excellent. We are two nights in Macleod. Again the food was excellent. We would recommend this hotel. The only negative was if you hadn’t booked a spa break you had to pay £30 each to use the pool.
DDengsilihongzhangI looked up York Hotel on Ctrip and accidentally stayed in this treasure hotel. From the appearance of the entire hotel, the lobby, the corridor, to the room, everything is impeccable. The breakfast is also great. You can choose from a variety of types such as full English breakfast, which is cooked to order. I really love it. I am willing to come to York again for this hotel.
AAnonymous UserVery clean studio apartment with loads of hot water and very friendly hosts. Didn't try the jacuzzi. Our studio was in the basement so no view but only 10 mins walk from the city centre via Museum gardens. Cost was reasonable
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