On the surface thus place looks perfect, facing the Indian ocean, with superb sunset daily, and trains passing by, make for perfect IG moments. The room (the ones facing the ocean) seem like a tropical dream come true. I want you to pause for a moment, and ponder these facts:
4 lifts, but all are so slow, going up and down takes a lkng wait, any time of the day.
Key card that malfunction at least twice on 2 separate days, using the slow lift to go up and down, took me 10 to 10 minutes.
Room safe in my room is kaput, I had to call the staff to open the safe fof me, even they couldn't fix it in the end.
Breakfast spread is impressive, but set up is chaotic, seating is tight.
Room windows is not sound proof, noise from the ocean and the train all night long.
It's not near anything, must use uber to go anywhere
The charm of the hotel wore off pretty quickly, by 2nd night, I regretted my decision. So, I recommend staying here only for a night or two, to take nice photos of the rolm, the rooftop bar, infinity pool, that's it. There are better options elsewhere.
A well kept hotel attached to a modern shopping mall, small general supermarket a short walk away. Breakfast has a great range the egg hoppers are a must try. Good location Uber taxi and tuk tuk rides are readily available and inexpensive. Breakfast on the veranda watching the wav s of the Indian Ocean and the railroad trains is great fun.
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
Great Stay Once Again at Oreeka Hotel, Katunayake
This was our second stay at Oreeka Hotel, and it was just as pleasant as before. The complimentary airport pick-up and drop-off were seamless, and the staff were friendly and accommodating. The rooms are clean, comfortable, and perfect for a relaxing stay near the airport. Highly recommend for travellers looking for convenience and great service!
Nice rooms, good location, and the staff was very friendly. Good business hotel, but also good for couples and families.
Although the booking said ”ocean view”, didn't get a ”full ocean view” room. However, there was a nice view of the city and a partial view of the ocean which was unobstructed. Standard cleanliness and amenities. You have to specifically tell the housekeeping team if you want the bed linens changed. Wi-Fi is a bit jittery and requires you to log in every day for some weird reason, but speed is okay too.
Breakfast buffet is nice with a standard spread of local vs continental. Egg hoppers are a bliss, and they'll make yours fresh every morning. Food at the restaurant/lounge is average, but they make a good Long Island Ice Tea at the bar. I was unable to attend breakfast as I had an early flight, requested the front desk to swap out the breakfast for a club sandwich at 3am, they were able to do that. The staff are overall nice and friendly, except for one guy at the reception who for some reason took 1000LKR for a replacement key and didn't want to give me a receipt for it. They also didn't give me a hotel invoice during check-out and said I will have to collect it from Trip.com. While I do have the invoice from Trip.com I found it as standard practice in most other hotels to share a copy of the invoice during checkout.
This hotel is centrally located near all the attractions. The rooms are comfortable, clean, and spacious. The staff is very attentive and helped me with anything I needed. Breakfast is very good. It has delicious dishes. The shuttle service is great for exploring the city or going to the best beaches. The only negative aspect is that my flight was delayed for a long time and I had to check in the next day. I missed my first day, including breakfast, however, the hotel did not compensate me with anything. They never said anything about it. Other hotels at least compensate with something. Do not expect anything from the hotel if your flight is delayed. I still recommend this hotel if you travel to Colombo, Sri Lanka.
This was my second stay at Cinnamon Grand. My first experience was excellent. This time, I checked in late, and since the rooms in the usual section were full, I was assigned a room on the other side. The facilities there felt noticeably older, the hairdryer was broken, and the bathroom was smaller than in the other section. Furthermore, the cleanliness was poor – there were clumps of hair and a dead cockroach, and no slippers were provided. It felt like the two sections of the hotel had different standards for room upkeep. Since it was late when I checked in and I was only staying for two nights, I decided not to ask the hotel to change my room. If you're staying here, I recommend choosing a room accessed via the front desk entrance, rather than the one next to the pastry shop. I hope the hotel can improve the standards of these rooms.
The staff were very friendly and helpful. During check-in, there was a system issue, and I was initially assigned two double rooms. The staff member then had to check four different rooms to find a correct single room for me. I really appreciate their effort.
The hotel is a 15-minute walk from the beach. However, it's quite a distance from the artificial harbor and the shopping mall, so it's best to take a tuk-tuk.
The hotel is conveniently located: not far from the city center and the main attractions. The hotel is clean. But in my room there was no promised minibar (refrigerator) and such a trifle as slippers. Breakfasts are a C.
I chose this hotel because I had a night flight.
I was worried that it was a new hotel and not listed on Google Maps, but I managed to get there.
I didn't know what to do when I arrived at the hotel at night, so my taxi driver contacted them.
The owner was very kind! ︎The room was clean, and the garden was cleaned in the morning! ︎
Very Good
7 reviews
8.5/10
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8.4/10
Very Good
GGuest UserThis hotel is in Wattala which is only 7km from the Fort train station but feels ages away.
Service - excellent. As in all areas of Sri Lanka the staff are very friendly and helpful. All say hello and genuinely seem to enjoy their jobs. There seems to be an army of cleaners and wait staff and again, all are friendly with very good English. The doorman was my favourite with a massive smile and great personality!
There were some issues with the half-board deal I was on regarding when and where you can have the half board - which is only breakfast and dinner although on Trip it reads like you have a choice of when you can have your two meals a day. So just clarify when you arrive to be sure.
Facilities - big open ground, big swimming pool which you could do laps in if you wanted but also with decent steps on the side so younger children can play. There is also a small children's pool too which is adjacent to the big pool and next to the sun bathing area which has around 10 sun chairs in pairs with an umbrella and small table around the grass area, with more chairs and beanbags set up on the higher area.
I have seen big groups playing team games, cricket, football, some weird waterpolo/volleyball/handball game in the pool and even a few keen cricket players today.
Restaurant - the floor level open air restaurant is well staffed, nicely proportioned and the buffet breakfast, lunch or dinner is extensive (if a little repetitive after three days). On some occasions there was live music which was nice and not overpowering, playing mainly English music.
Bar - The Fishery is the outdoor restaurant for al e carte food service and some drinks. You can choose to sit under the roof bar area or under trees next to it, on big picnic style seating.
Gym - this is located next to the pool/restaurant and although it is a bit tired, it has everything you need. The running machines are a bit clunky but at least they work, the weight machines are a little stiff to move but again they are functional. There are free weights and area to work out - even a small space for yoga or stretching if thats your thing. There is also air conditioning - and in 30+ heat, very much needed!
Downside - its a bit hard to get to and you have to take a taxi or tuk tuk (don't pay anything over 5,000 for this!). The beach which you can see and hear, is very close but not suitable for swimming - especially for young children. Also the beach isn't particularly clean - outside the hotel the beach is raked for appearances, but walk 50m to your left or right, and its not too pretty!
Not really a downside but be aware that if you are here in weekend, this place seems to host a lot of parties, weddings and events - which is great energy with lots of noise and atmosphere. It is a lot quieter in the week days. And the pool becomes full in the afternoons!!!
GGuest UserThe hotel is conveniently located: not far from the city center and the main attractions. The hotel is clean. But in my room there was no promised minibar (refrigerator) and such a trifle as slippers. Breakfasts are a C.
GGuest UserFirst of all, the breakfast was very good. There were all kinds of local food that I have never seen before.
Secondly, the male checkin receptionist wearing glasses was very friendly! He tried to introduce many local spots and helped handle the noise issue caused by the people next to my room. However, the female receptionist was not really helpful and quite stubborn. That male staff said I could enjoy an extended checkout due to my midnight flight during checkin, but the female receptionist said no to me later. After I explained what that male staff promised to me, she only gave me a two-hour extended checkout.
The point is what all the staff say to guests should be consistent.
GGuest UserHotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.
CCJ12A beautiful building in a very pleasant area of Colombo; the architecture and interior design of the hotel are a joy to behold and the vast majority of staff are polite and courteous. Plenty of amenities nearby to suit all tastes and interests. The breakfasts were great both mornings (both the Sri Lankan breakfast and the Western style), and they really lived up to the high expectations we’d had from the Instagram marketing we’d seen.
We were upgraded to the North West Suite, which was a larger room, for which we were greatly appreciative; a couple of issues with working plugs and appliances (coffee machine and hair dryer) were reported and rectified, although the wiring/plugs more broadly were temperamental and poorly placed (as expected, possibly, with the charm of an older hotel). However, the bed was comfortable, the hotel was quiet, and the bathroom was well appointed.
Our only qualm was with the overzealous Head of Housekeeping, who seemed to not grasp the subtlety required for such a role, or the privacy with which guests might like to enjoy the beautiful hotel. It appeared that he lingered all too often in search of a tip, and didn’t quite appreciate the boundaries one might desire when paying a reasonable fee for each night. My wife and I took to speedily locking the door and placing the ‘Do Not Disturb’ sign on the handle to keep his incessant interrupting to a minimum. His deputy was, however, an asset to the hotel, who seemed to comprehend the subtle art of providing high quality service for a luxury stay in a lovely hotel.
All-in-all, a great choice for a hotel in the heart of Colombo, and hopefully, during a busier season, the aforementioned Head of Housekeeping might spread his overbearing attention across the many rooms of the hotel.
AAnonymous UserThis hotel is centrally located near all the attractions. The rooms are comfortable, clean, and spacious. The staff is very attentive and helped me with anything I needed. Breakfast is very good. It has delicious dishes. The shuttle service is great for exploring the city or going to the best beaches. The only negative aspect is that my flight was delayed for a long time and I had to check in the next day. I missed my first day, including breakfast, however, the hotel did not compensate me with anything. They never said anything about it. Other hotels at least compensate with something. Do not expect anything from the hotel if your flight is delayed. I still recommend this hotel if you travel to Colombo, Sri Lanka.
FFrancis 旅遊達人On the surface thus place looks perfect, facing the Indian ocean, with superb sunset daily, and trains passing by, make for perfect IG moments. The room (the ones facing the ocean) seem like a tropical dream come true. I want you to pause for a moment, and ponder these facts:
4 lifts, but all are so slow, going up and down takes a lkng wait, any time of the day.
Key card that malfunction at least twice on 2 separate days, using the slow lift to go up and down, took me 10 to 10 minutes.
Room safe in my room is kaput, I had to call the staff to open the safe fof me, even they couldn't fix it in the end.
Breakfast spread is impressive, but set up is chaotic, seating is tight.
Room windows is not sound proof, noise from the ocean and the train all night long.
It's not near anything, must use uber to go anywhere
The charm of the hotel wore off pretty quickly, by 2nd night, I regretted my decision. So, I recommend staying here only for a night or two, to take nice photos of the rolm, the rooftop bar, infinity pool, that's it. There are better options elsewhere.
GGuest UserAMAZING INCREDIBLE FRIENDLY KIND CARING WONDERFUL ABSOLUTELY MAGNIFICENT STAFF AT THIS HOTEL WE AS A FAMILY ARE FREQUENT TRAVELLERS AND I MUST SAY OUR STAY AT THIS HOTEL WAS ONE OF BEST AND MOST BRILLIANT AND IT WAS ALL DOWN TO THE INCREDIBLY KIND FRIENDLY HOTEL STAFF WHERE WE RECEIVED THE BEST BEST SERVICE AND TREATMENT ESPECIALLY FROM THE BAR AND RESTAURANT PARTICULAR MR BANDARA ,MR RAJ , MS RITHIKA , MR LOCHANA AND ALL OF THE WODNERFUL STAFF AT THE RESTAURNAT WE WERE TREATED LIKE SPECIAL FAMILY AND ABSOLUTELY WE WERE LOOKED AFTER LIKE ROYALTY ALL THE WAY THROUGH OUR STAY. A BIG THANK YOU TO THE WONDERFUL STAFF AT THE RESTAURNAT AND THROUGHOUT THIS INCREDIBLE HOTEL YOU MADE OUR STAY TEH BEST EVER IT WAS MOST WODNERFUL AMD WE CANNOT WAIT TO COME BACK AND STAY AT THIS HOTEL AGAIN VERY SOON AND TO MEET AND ASLO BE SO VERY WELL LOOKED AFTER ONCE AGAIN BY THE WONDERFUL RESTAURANT STAFF. FIVE STAR HOTEL WITH TEN STAR STAFF !! KEEP DOING WHAT YOU ARE DOING AND KEEP SMILING YOU GUYS ARE SUCH AMAZING PROFESSIONALS THANK YOU FOR a WONDERFUL STAY FROM ALL OUR FAMILY
JJD75Our first stay at this hotel and it was delightful. Quick and friendly check in, we were generously upgraded to a one bedroom suite which was very spacious with a seperate living room. It has a fully functional kitchen, with dishwasher and a washing machine for clothing. Balcony and well appointed room with coffee machine. The breakfast which was included in our room rate was delicious and had a broad range of options. We chose this hotel over the Shangri-La and were very happy with the choice and the hotel is much newer and therefore at the moment, in better condition. Swimming pool is large and receives lots of sunshine. I would stay here again.
UUthpalaI recently stayed at The Kingsbury Colombo from April 2 to April 8, 2025, and I must say — every moment of my 7-day, 6-night stay was nothing short of exceptional. As a local living overseas, I was truly impressed by the world-class hospitality I experienced here.
From the very beginning, the concierge team stood out — they were incredibly friendly, attentive, and professional. Their warm attitude and impeccable service went far beyond my expectations, making me feel welcomed and valued throughout my stay.
Special thanks also to the housekeeping staff, who maintained my room perfectly. They were polite, efficient, and ensured that everything was clean and comfortable every day.
One unforgettable highlight was the in-room dining experience. I ordered the black pork curry with pol roti — and it was simply divine! Without exaggeration, it was one of the best meals I’ve ever had, full of authentic Sri Lankan flavor and prepared to perfection.
Overall, The Kingsbury Colombo exceeded all my expectations. The hotel is super clean, secure, and the staff make a genuine effort to create an exceptional experience for every guest. Whether you’re a local or a foreign traveler, I highly recommend staying here at least once — you’ll truly understand the meaning of top-tier hospitality.
Looking forward to spending my next vacation with them again!
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