The hotel is generally nice. Located halfway up a mountain, it's relatively easy to walk from the Latin Bridge, but the uphill climb requires some effort.
The hotel has a beautiful view, a terrace, and a nearby supermarket, which is quite nice.
The room offers cooking facilities and is well-equipped. However, the mattress is a bit soft, making the small bed a bit cramped.
Sarajevo is beautiful, with a subtle sense of melancholy.
The hotel is in the perfect location, scenic and near restaurants, shops etc. It is walking distance to old town and a lot of the sights, like the cable car, the wooden fountain, historical mosques, city hall, eternal flame, museums, markets, etc. The hotel is super clean and the staff are incredibly friendly and knowledgeable. The room itself was huge, bed was very comfortable, bathroom was fantastic, you’re given toiletries and tea, coffee etc. Breakfast each morning was fresh and tasty, buffet style with a variety of juices and coffees/teas, ate so much! Used the sauna which is free and you book sessions with the reception staff. Would definitely recommend this hotel and would stay there again when I visit Sarajevo Bosnia again, loved it! Thank you :-)
The room was spacious and bright, to be sure. However, the soundproofing was very poor, and conversations in separate rooms could be heard. The refrigerator's electrical hum was loud, even louder than the air conditioner, and I had to turn it off before I could fall asleep. I stayed two nights in a row, and on the first morning, I was woken by a constant, irregular snapping sound, which continued the next day. After careful observation, I discovered it was caused by the wooden floor expanding and contracting with heat. I stayed in room 106, which faced east. The air conditioner was on at night, and in the morning, sunlight filtered through the floor-to-ceiling windows onto the floor, creating a sudden, jarring sensation of heat and cold, loud enough to wake us up. We requested no cleaning during our stay, only towels and refills of mineral water, but the front desk staff told us to buy them at the supermarket, stating that they only provided one free bottle of mineral water regardless of the number of nights we stayed. They promised to change the towels, but they didn't. The front desk staff were very reserved; I couldn't tell if it was because we were Chinese, or if they were simply suffering from the aftereffects of the war, but they were often silent and distant.
Accor's hotels have never let me down. The hotel is located in the west of the city, with a gas station downstairs and a large supermarket and leisure shopping center opposite. The hotel's breakfast is quite satisfactory, and it is equipped with a swimming pool, which is very suitable for children.
Absolutely amazing stay. Every staff member we met was hospitable and helpful from the very start of the reservation process. The hotel location is perfect: not only inside Baščaršija with its cafes and restaurants, but next to a supermarket and a drugstore. The hotel has its own parking lots located in a one-minute walk. We had a room on the third floor (yes, there's an elevator) with a nice view on the Gazi Husrev-beg mosque. The room was clean, quiet, and had everything we needed. The breakfast was good, a couple of dishes changed every day. The hotel is highly recommended.
Excellent hotel, and the breakfast was great too. It's very close to the main tourist attractions, and the surrounding area is lovely. The staff were warm and friendly. Highly recommended, Sarajevo is a wonderful city and worth visiting.
Just in the old town, it is very convenient to go out to the old street. Very close to the attractions. A few minutes walk.
There is no stairs, and it is heavy to carry luggage on the second floor.
There is a parking lot outside, but there are many cars (the whole old city has a lot of cars, the lane is very narrow, and the speed of individual cars is very fast). If you grab a parking space, 10 euros a night.
The hotel lobby has free coffee, fruit, snacks, very warm.
The waiter was very good.
Everything was excellent except for not being able to close the roller blinds due to snow outside (hard to sleep with all the light) and the TV was too small and not a smart TV.
Otherwise, absolutely loved the stay and heated floors in the bathroom were awesome after a shower!
The rooms are clean and tidy, the facilities are normal, the service is very good, and the breakfast is simple and full. Parking is free in the parking space on the street. A few minutes walk from the ancient city.
Great
20 reviews
9.0/10
Price from
CNY 469
per night
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MMs. TRAVELLERLoved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
GGuest UserWhat a wonderful accommodation in Mostar. Staff really went above and beyond to assist us. The room was large, with a huge TV that I felt bad for not making use of. Good locatiion next to the crooked bridge in Mostar with a nice view from the restaurant at night. Part of the reason we booked this hotel was the high reccommendation of the restaurant and it did not disappoint. The food was exquisite and one of the best meals on our trip. The lamb was especially delicious. Best restaurant and best hotel in Mostar. My only regret is that we didn't spend longer here.
JJJGGCCRRWe needed to stay somewhere close to the Sarajevo train station, and Hotel Grand is perfectly located just a short walk away (5-10 minutes). The staff was friendly and even prepared a small breakfast bag for us since we were leaving so early. However the room itself was rather bare-bones, and the shower drain was clearly clogged leading to a lot of flooding. There were exposed electrical wiring in the room and the hallways smelled a bit like an ashtray. Was okay for the money, but not really recommended.
SScorpio1122No matter the room or the public bathroom, the hygiene is very clean. The location of the hotel is also very good, just in front of the Pigeon Square. There are many trams stopping in front of the door. Walk about 200 meters is the starting point of the 31E bus, you can take this bus to the East Sarajevo bus station, there is a long-distance bus to Belgrade. The guy at the front desk was a bit displeased and impatient about my poor English, but he still patiently slowed down every sentence and repeated it twice to make sure I understood? .
NNixaFirstly, host Angelo is lovely. He showed us the room upon check in. He said there was an error in what we were quoted through Trip for our Diamond Tier room and we came to an agreement that was reasonable to both parties. However, for the price we paid, we would have expected a TV, wifi that worked in our room, a shower door that was all in one piece, no black mould in the shower, something to address the drain odour, an extra blanket and a comfortable pillow. Unfortunately, these were all small issues that added up to a less than perfect stay. On the plus side, the hotel itself was clean and the view of the town vines from the bedroom was delightful. The room was super warm, very quiet, very spacious, and directly opposite great restaurants, bars, St James church and the Risen Christ statue. Overall, it was a comfortable stay at a reasonable price.
Thanks Angelo.
AAnonymous UserThe location of the hotel is very good. It's very close to the ancient town. It's only a few minutes' walk away. There's a bus stop next to it. It's very convenient to go anywhere. It's clean and sanitary. It has two beds.
SShae IslamThe hotel is in the perfect location, scenic and near restaurants, shops etc. It is walking distance to old town and a lot of the sights, like the cable car, the wooden fountain, historical mosques, city hall, eternal flame, museums, markets, etc. The hotel is super clean and the staff are incredibly friendly and knowledgeable. The room itself was huge, bed was very comfortable, bathroom was fantastic, you’re given toiletries and tea, coffee etc. Breakfast each morning was fresh and tasty, buffet style with a variety of juices and coffees/teas, ate so much! Used the sauna which is free and you book sessions with the reception staff. Would definitely recommend this hotel and would stay there again when I visit Sarajevo Bosnia again, loved it! Thank you :-)
GGuest UserWe were in Mostar during the off season and the hotel staff Ms Lela was kind enough to upgrade our room since the room we booked was on the top floor and was very small.
It would be quite difficult to carry a luggage up the stairs as they did not have any elevators and both my husband and I are over 60 yrs old.
The other lady on duty, Ms Elma was also very helpful in helping us to arrange for a taxi in Mostar and transport to Sarajevo.
The location was near the old town..easy access to walk to the old bridge. Near a big supermarket .
I would recommend Sinan Han . They are scheduled for some upgrading works and additional rooms so maybe there would be a elevator installed for easy access to the rooms.
GGuest UserThe room was spacious and bright, to be sure. However, the soundproofing was very poor, and conversations in separate rooms could be heard. The refrigerator's electrical hum was loud, even louder than the air conditioner, and I had to turn it off before I could fall asleep. I stayed two nights in a row, and on the first morning, I was woken by a constant, irregular snapping sound, which continued the next day. After careful observation, I discovered it was caused by the wooden floor expanding and contracting with heat. I stayed in room 106, which faced east. The air conditioner was on at night, and in the morning, sunlight filtered through the floor-to-ceiling windows onto the floor, creating a sudden, jarring sensation of heat and cold, loud enough to wake us up. We requested no cleaning during our stay, only towels and refills of mineral water, but the front desk staff told us to buy them at the supermarket, stating that they only provided one free bottle of mineral water regardless of the number of nights we stayed. They promised to change the towels, but they didn't. The front desk staff were very reserved; I couldn't tell if it was because we were Chinese, or if they were simply suffering from the aftereffects of the war, but they were often silent and distant.
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