We used the hotel to stay the day before so that we can to get to LEGOLAND next day early morning. It’s very easier to across from the motorway and has a dedicated underground parking lot. We arrived when it was raining heavily therefore the parking helped a lot. Rooms were clean and nice and we had a bunkbed for our two kids. The only downside was the clearance between the top bunk bed and ceiling was really small and my son hit his head really hard. The hotel staff was really helpful and provided us with an ice pack as soon as possible. It’s extremely close to all Heathrow terminals as well as about 20 minutes driving distance from Windsor castle and LEGOLAND. I’d stay here again for sure.
Fiona the receptionist made our stay feel like we were at home, we stayed during the Fire at Heathrow Airport, Fiona the receptionist went over and beyond to ensure that had no added stress, she organised extra day efficiently & parking, Fiona’s professionalism & kindness were amazing. The Hotel was super clean, fresh decor/bedding/pillows/towels and the extras on request were super fast. All the staff were of the highest standards of professionalism. The stay also includes free delicious fresh English breakfast, also fresh fruit, cereal, yogurt and breakfast to go bag if you’re flights leave before breakfast. All rooms have complimentary tea/coffee and hairdryers. This is 5/6 stay here. There are bus stops outside the hotel take you either to Slough/Hounslow West tube station/bus station, M4 is two mins by car, and M25 15-20 mins drive. Central London by car 40 min drive. This should be a 5* star hotel based on service amenities alone.
Located in the city center, a five-minute walk from the train station, there are many surrounding living facilities. The rooms are clean and well-equipped and cleaned once a week. There is no air conditioner and the temperature in Britain has been high recently, which is a bit difficult to receive. In addition, the surrounding bars were full of enthusiasm and it was not until the middle of the night that they could be quiet.
Shame on a hot evening the swimming pool not open later
The air con was really poor and noisy, windows were open on arrival letting in the hot air, air con should have been on instead but given it was so poor no wonder! no offer of a fan
no parking avaiable i.m disabled and the car park discounted was a 15 min walk for me
This hotel offers a great experience with its cleanliness, convenient location, and well-managed parking facility. The rooms and common areas are kept spotless, making for a comfortable stay. Situated in a prime area, it provides easy access to nearby attractions, shopping, and dining options. Whether you're visiting for business or leisure, you'll appreciate the accessibility to transportation and key landmarks. Additionally, the on-site parking is hassle-free, with ample space and easy entry and exit, making it ideal for guests traveling by car. Overall, this hotel combines cleanliness, a great location, and convenient parking to ensure a smooth and pleasant stay.
We booked a period of 5 days, including Christmas, as we were looking for a comfortable and calm place.
At first they put us in tower number 6 in apartment 6B, but it was extremely noisy. The floor creaked too much.
The apartment is spacious. it was very clean and the staff seems to be very professional, there is also a security guard who is in the parking lot, but this detail with the floor and the acoustics left something to be desired.
They moved us to the top floor, 6C, to try to alleviate the noise problem, but when other guests entered 6B, it was possible to hear the TV, the conversation, the floor, everything!
So if you are someone who needs tranquility and a little silence to work, look elsewhere.
P-S: The TV is not smart and has almost no channel options, the dishwasher did not work.
I think for £100 a night they could improve on those aspects!
Thanks Jakub and Aliston for great check in experience! The hotel was very clean and well maintained! Easy drive, Quiet and comfortable! Highly recommended !
The hotel give us more facilities ( Gym, swimming pool ) for our enjoy. My children & friend have very love the swimming pool , it is very cleanliness, the room is big and comfortable.
The customer service staff at front desk are very wiling to help customers. The thing that are a bit worse is that the swimming pool does not provide free towels for guests using and the coridor is a bit creepy. Hope will be imporve this request in the future and thank you.
Nice room with amazing kitchenette built in a wardrobe only thing could leave more milk in the room as long way to reception def stay again this is second time of staying the lady on reception was very nice
The location is in the center of Reading, very close to the train station, convenient for travel. The room is in another building and there are staff to help with luggage. The room is nice with a balcony. The hotel restaurant food is also OK. I went late on the day of check-in and only some dishes were available. The wine was good. The hotel made a mistake in the bill when checking out and charged me an extra fee. I negotiated with the platform and got it refunded. Overall I feel satisfied.
Very Good
109 reviews
8.7/10
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GGuest UserWe booked via Trip and ended up with a room that didn’t exist. I rang the day before to check everything was okay with our booking and unfortunately this led to us being downgraded to a room we could barely get into it was so crowded. We were told to recoup costs via Trip, when I said this wasn’t acceptable to me the hotel sorted it out for us. Upgrading us for the next night and being very generous with supplements. Although this was a bit frustrating I felt they did what they could.
The service was great at the hotel desk and the waitress was so lovely on Saturday night. Nothing was too much and the rooms were warm and snuggly. Bathrooms well specced and the food delicious. It was a busy weekend but there was a real sense of the hotel staff working together and like a swan, peddling hard underneath but smile and calm on top. Thank you for showing how hotel service can be ❤️
RRajni MahzabinAdequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
AAnonymous UserPerfect for me as it’s right across from the office but probably not so great if you wanted to be in the city centre although it’s only an £8 taxi ride or £2 bus ride. Opposite a Beefeater which was handy but I would prefer an on-site bar and restaurant. Felt a bit uncomfortable on check-in to be asked if I was a smoker (I’m not) and if anyone would be joining me later 😳. Didn’t like the bed being made up with sheets, blanket and counter pane as it’s quite uncomfortable particularly on one of the hottest days of the year although the mobile air conditioning unit helped (first time I’ve had sheets and blankets for over 30 years since the day I got married despite extensive business (weekly) and leisure travel (4-6 times a year)). Hotel was very clean and the bathroom was well equipped. A bottle of water would have been a welcome addition to the room particularly in such hot weather. Not sure who to recommend the hotel to as it’s neither a corporate hotel with all the amenities or a home from home. Breakfast was on offer for an additional £15 and I decided to wait until I checked in to see. As I wanted to be in the office for 8am and there was no menu available, times of service or visibility of a dining room, other facilities or even other guests, I decided it may be too intimate and opted for a cold sandwich I had stored in the office fridge ‘just in case’. Was similarly priced to the executive room I had in the Novotel last week which had a full buffet breakfast included.
OOllieSmithFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserStayed for a night at this hotel for a short getaway to Windsor Castle with 2 friends. The location wasn't in the centre but not difficult to get to, we actually walked maybe 30 minutes to get to the hotel and another 30 minutes to the Castle, which was a really pretty area. The room itself was REALLY nice, big comfortable beds, nice TV (although we forgot the firestick and don't think it was smart TV), tea/coffee and kettle provided, bathroom was clean although kinda hard to work the hot water. Overall, we really liked the hotel minus the fact that our next door neighbour's kids were making a lot of noise and it was really hard to sleep, maybe because our rooms had a connecting door (that was locked) but we could hear the parents talking around midnight and the kids woke up screaming at 5am!! so was unable to get a good nights rest. I think if we had a different room without the connecting doors, it would have been fine. The staff was lovely though when we told her the next day, she said they would have changed the room for us but there was no use changing rooms at 5am when we were checking out at 10am. Also, I forgot my toothbrush and they gave me a cute little dental kit with toothbrush and toothpaste! I recommend staying here but do ask about if your room has connecting doors as you may want to avoid that.
AAnonymous UserIn general, everything is good, but the sound insulation is a bit poor, and I can hear the conversation in the next room clearly. I also don't understand why there is a connecting door with the next room, which scared me at first. But overall it's pretty good
GGuest UserHave stayed here before, convenient for LHR which is only 15 minutes away, room although very comfortable was a little dated in the bathroom, whoever put the sealant around the bath/shower did not do a great job as it was a bit tacky, this is not a criticism more an observation.
One annoying factor which seems to be creeping in amongst hotels is the additional charge for parking, the room rate was very reasonable hence why I selected it, however I admit I missed the info on parking charges which added another £10 overall to the cost. it's a bit like airports charging you to drop off their customers.
GGuest UserReturn visit so knew what to expect :) super friendly staff, helpful and polite. Hotel was very busy as a wedding was taking place. However this did not impact our stay. Good variety of breakfast items inc dairy free products :)
PPubudu’sWe used the hotel to stay the day before so that we can to get to LEGOLAND next day early morning. It’s very easier to across from the motorway and has a dedicated underground parking lot. We arrived when it was raining heavily therefore the parking helped a lot. Rooms were clean and nice and we had a bunkbed for our two kids. The only downside was the clearance between the top bunk bed and ceiling was really small and my son hit his head really hard. The hotel staff was really helpful and provided us with an ice pack as soon as possible. It’s extremely close to all Heathrow terminals as well as about 20 minutes driving distance from Windsor castle and LEGOLAND. I’d stay here again for sure.
KKuri ChanABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.
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