11383237****This was my husband and my first time visiting Hong Kong for two days. When I booked, Island Shangri-La was the only hotel that offered a refundable option, and I had heard great things about their service, so I decided to book it. After checking in, I truly experienced the prime location. Right across from the hotel entrance is Hong Kong Park, which, although not large, is beautifully scenic. The plants and trees are all labeled, there are fountains and streams, and even a delightful aviary with various birds to observe. It's perfect for families with children. Diagonally opposite the park entrance, not far away, is the Peak Tram entrance – surprise number two! Buying a 'red diamond' ticket allowed us direct entry, saving a lot of waiting time, and we got to enjoy the stunning Victoria Harbour view from the top. Below the hotel is Pacific Place mall, a high-end shopping destination, and a short walk in front takes you to the seaside park, which is incredibly convenient.
Now, about the hotel service – it was excellent, absolutely fantastic! The front desk lady was warm, thoughtful, and highly professional. She helped us get a room with a beautiful view, which was a huge plus! All the staff members were humble and polite, and their Mandarin communication was excellent. The concierges at the entrance were courteous and welcoming. For breakfast, the hot noodle bowl was quite large, and the young man serving piled on plenty of toppings, cooked just right – it was delicious, surprise number three, and definitely deserves praise. All in all, it was a very pleasant stay.
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