It was very good, the person on check-in was really amazing and everyone was good as well. I loved our stay there. We booked a room for 4 people but they upgraded us to Executive suite. It was so nice of them. I wish we had Haram view but it was 2 mins walk from Mosque.
Absolutely disappointed by the service recieved compared to the amount of money I paid . I had to call the engineer out twice because there was no hot water and when he came it was only a temporary job Good thing is it's very close to Haram
The hotel is located just a step away from the Masjid Al Nabwi, which makes this hotel popular. However, the hotel is very old. The bathroom is equipped with obsolete items. Shower, sink, and toilette tabs falling a part. The bath rooms need complete renovation, including tiles. Other than that, the reception staff is not very friendly.
Had to wait a long time before the receptionist could find the reservation through Trip.com.
I had to complain to the duty manager, Mr.Ridwan, who was extremely friendly and cooperative. He assigned another room. The duty Manger Miss.Raseel was exceptionally good. She extended my checkout time as my flight schedule was changed to a later time
She also offered the lounge. She really made my stay very comfortable. A special thanks to Mr.Ridwan and Miss. Rassel. The breakfast was exceptionally good with a huge choice, and the restaurant staff provided exceptional service.
Wow, this hotel comes highly, highly recommended! It's so comfortable, incredibly well-located, and all the staff are exceptionally friendly. The food is absolutely delicious, and the cleanliness? Impeccable – truly outstanding. Seriously, I can't recommend it enough! Our kids were thrilled too, especially with the kids' club available! 🫶🏻
A solid 3 out of 5. Budget hotel, clean fine for solo travellers and within 15-20 minute walk from Masjid Nawabi. Thanks to the receptionists who upgraded the room to a king-size bed suite and offered the day extension for the same room, too. Breakfast consists of a set menu, not a buffet, which, although adequate, is nothing special. A few places are within a few minutes' walk. Showroom was clean but oddly lacked a shower screen, so water splashed over the toilet! Not sure what the builders were thinking as if they wanted a wet room or a normal bathroom, but ended up with an in-between.
The hotel itself is located not on the posh side of Medina but 1.2km from Masjid, but being a budget friendly option, it's fine. Top Tip for solo travellers, if you're able to then walk a little under 2km from Hotel to bus station locted near Prophets Mosque to get the 400 bus that will take you straight to Medina Airport It's much cheaper than taxi and Uber options.
It is our second consecutive time in this hotel , the location is very good less than 5 minutes to the mosque , the stuff is so helpful, all the rooms needs a kettle to prepare coffee - but when we requested they brought it, the barista prices are good , lot of restaurants r near by
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at serviced apartment.The serviced apartment offers reception assistance, including express check-in or check-out, to ensure guest satisfaction.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire serviced apartment.Smoking is permitted solely in the specified smoking zones allocated by serviced apartment. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at serviced apartment come furnished with linen service and air conditioning, all designed with your ease in mind.Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy.Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, serviced apartment offers a hair dryer and toiletries within a few chosen chambers.
Best of the best! Super clean room and extremely comfortable. Feels like home. Superb Location just next to the main gate of Masjidil Nabawi. Buffet breakfast was great and plenty of choices. Highly recommended
Odamız çok temiz ve bakımlıydı. Odamız 3 kişilikti ve büyüktü. Devamlı iyi olduğumuzu telefonla arayıp sordular. Günlük temizlik için geldiler. İhtiyacımız olan Herşey fazlasıyla vardı. Ravza’ya yürüme 3 dk mesafede. Fiyat performansına göre çok iyiydi. Al Saja Hotel bi sonraki gelmem de yine tercihim olacak.
Very Good
107 reviews
8.6/10
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9.1/10
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AAllam ashOverall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly
AAnonymous UserGreat hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out.
Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine.
Still! Great experience great time. Definitely come back :)
RrocktheworldBest of the best! Super clean room and extremely comfortable. Feels like home. Superb Location just next to the main gate of Masjidil Nabawi. Buffet breakfast was great and plenty of choices. Highly recommended
SSherazzulfiqarIt was very good, the person on check-in was really amazing and everyone was good as well. I loved our stay there. We booked a room for 4 people but they upgraded us to Executive suite. It was so nice of them. I wish we had Haram view but it was 2 mins walk from Mosque.
GGuest UserThe hotel was
Its very clean,newly renovated opened in october 2025 we booked junior room 1 kingsize bed in the other room you get 2 single beds plus sofa which can be added as an extra bed if needed come with 2 bathrooms, bedsheets very clean with soft pillows plenty of storage with double wardrobes, iron and ironing board the hotwl staff service was exceedingly exceptional from the duty manager mr Hussain Rauf and Abdullah their front of house staff are just so awsome always helping you in any way. Lifts are good rarely any ques i strongly reccomend this hotel with excellent breakfast package with extended BF from 6am-12.am location iis excellent into the mosque from gate 327 the elaf taiba hotel is directly behind Movin pick hotel,close by laundrette shop and money exchange.i would like to thank Trip.com for making sure my hotel was booked smoothly and they have helped me with some alterations of theb hotel rooms, trip.com has 24 hr twlwphone service for all your bookings i have not seen any other company so dedicated to resolve and maintain customer satisfaction.i would both Elaf Taiba hotel and trip.com 10/10
NNabeghLocation was a very convenient and in close proximity to reach the Haram walking about 1012 minutes to reach there.
not the fancy area, though but for the price paid, this is a good value for money
Staff were friendly and helpful and respond to request as needed.
Room facilities were good, AC was very effective, Bed was comfy, shower was nice,
I would go there again for this value.
HHanna RifatikaWow, this hotel comes highly, highly recommended! It's so comfortable, incredibly well-located, and all the staff are exceptionally friendly. The food is absolutely delicious, and the cleanliness? Impeccable – truly outstanding. Seriously, I can't recommend it enough! Our kids were thrilled too, especially with the kids' club available! 🫶🏻
SSamThuManA solid 3 out of 5. Budget hotel, clean fine for solo travellers and within 15-20 minute walk from Masjid Nawabi. Thanks to the receptionists who upgraded the room to a king-size bed suite and offered the day extension for the same room, too. Breakfast consists of a set menu, not a buffet, which, although adequate, is nothing special. A few places are within a few minutes' walk. Showroom was clean but oddly lacked a shower screen, so water splashed over the toilet! Not sure what the builders were thinking as if they wanted a wet room or a normal bathroom, but ended up with an in-between.
The hotel itself is located not on the posh side of Medina but 1.2km from Masjid, but being a budget friendly option, it's fine. Top Tip for solo travellers, if you're able to then walk a little under 2km from Hotel to bus station locted near Prophets Mosque to get the 400 bus that will take you straight to Medina Airport It's much cheaper than taxi and Uber options.
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