Swiss Star Zurich Sihlfeld - Self Check-IN

👍👍 clean and efficient

I had seen the bad reviews but I didn't want to pay attention and I chose this structure anyway... and I did very badly. Before checking in everything seemed ok.. communication with customer service was easy and they answered... after checking in the discovery, old and dirty building, apartment no less indeed, dirty walls, broken window, and last but not least dirty bathroom of sh*t... not to mention the shower curtain worthy of a horror movie motel. I decided not to say anything about the condition of the apartment and contact customer service to have the possibility of parking by paying obviously... they told me that they needed the license plate and my data, I responded by communicating my data, but from then on no more response, neither to emails nor phone calls. Result I had to leave the car in the nearest car nursery which cost me double the hotel. But as they say, it always rains on the wet, in the evening as soon as I returned to the apartment, I get under the horror shower and there is not even hot water. Terrible. So my advice: listen to the many negative reviews and choose another structure.

"The landlord has a bad attitude, the check-in arrangements are chaotic, and I can't check in" «Cleaning staff will enter the house while you sleep. " - The landlord never gave me a check-in verification code. I waited at the door for more than an hour and was unable to check in. No one answered the call. In the end, it was only thanks to Trip’s customer service that I was able to successfully contact me. I carried a lot of luggage and was blown downstairs for more than an hour. I was very helpless. It was the first time I encountered this situation. - The landlord had an extremely bad attitude. When I called to ask how to move in, he claimed that he had hundreds of customers, and his tone was very arrogant and rude. He treated me like a beggar begging him for money. - The cleaning staff used the key to open the door and enter my house without authorization while I was sleeping. This was completely unacceptable. I was very frightened and felt insecure. We were supposed to check out before 11 o'clock on the last day, but the cleaners entered without permission at 9 o'clock. - The equipment in the house is very old, there is no hair dryer, the TV does not work, the bed, sofa and chairs are stained - The address is at least half an hour away from Zurich train station - From then on, I swear that even if the rent in Zurich is expensive, I will not be greedy for cheap and live in the garbage house rented out by these garbage people. "The landlord had a terrible attitude and the check-in process was chaotic, which prevented me from checking in. The cleaning staff entered the room without permission while I was sleeping. The landlord never gave me the check-in code, and I waited outside the door for over an hour without being able to check in. I called several times, but no one answered. I was very worried and helpless, and I had a lot of luggage with me. Thanks to the help of the Trip customer service, I was finally able to contact the landlord. This was the first time I had encountered such a situation. The landlord's attitude was extremely bad. When I called to ask about the check-in process, he claimed to have hundreds of customers and spoke in a very arrogant and impolite manner, treating me like a beggar asking him for money. While I was sleeping, the cleaning staff entered my room without permission using a key, which is completely unacceptable. I was very frightened and lacked a sense of security. On the last day, check-out was supposed to be before 11 am, but The cleaning staff entered at 9 am without permission. The equipment in the room was very old, and there was no hairdryer. The TV was also not working, and the bed, sofa, and chairs were stained. The address was at least half an hour away from Zurich train station. From now on, I swear that even if the rent in Zurich is expensive, I will not be tempted to stay in these trash houses rented out by these trash people."