Mercure Zürich City

Nice but it was a little cold in the room

The hotel has a convenient location. It is close to the train station (not the central train station) and is only one bus ride away from the city. It is also very convenient.

Facilities: good Hygiene: clean Environment: Close to the railway, but the room is well soundproofed Service: good

Deduct money randomly to avoid lightning! ! ! After checking out, the hotel deducted RMB 30 from my credit card without authorization, which is about RMB 240. I called and asked about the parking fee. The problem is that I don’t have a car at all, and I don’t even have a driver’s license. The front desk said that maybe the room number was wrong, and the money will be deducted later. He would go back the same way he came, and if he called back later, he would be hung up on! The hotel deducted the money without any evidence and even refused to communicate. After the intervention of Ctrip customer service, I showed the Swiss bus ticket at that time to prove that I did not need to use the car. Unexpectedly, the hotel showed me the ticket with only my last name and signature without anything else. The information proves the paper slip associated with me, and it doesn't even look like Chinese handwriting! ! ! Which Chinese would write the letter N like this? In the end, Ctrip itself compensated me the 30 Rupees. Please don’t book this hotel! In addition, I booked a double bed room, and the hotel gave me a twin room. The room card was demagnetized every time I went out, and I had to go to the front desk to replace it every time! ! ! Lightning protection, lightning protection, lightning protection! From now on, if foreign hotel management asks you for your credit card number to deduct city tax, don’t give it!