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Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(2682)
Positive reviews(2569)
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Has facilities for children(34)
Family activities available(34)
Negative reviews(113)
Xintaicaoshuiping
Deluxe 2-bed Room
Stayed in Jul 2025
Other
1 review
10/10
Outstanding
Posted on Sep 1, 2025
The hotel is very close to the border crossing, which made immigration incredibly convenient. The room and bed were surprisingly spacious, much larger than anticipated, and the overall environment was quite pleasant. The service was also excellent, with all the staff members being very friendly and helpful. I didn't take any dedicated photos – this was just a quick snap before I left – but you can clearly see how large the room is and that there's plenty of storage space for your belongings.
Original TextTranslated by Google
Response from Property: 客官,您好!非常高興看到您給小喆的好評,小喆感到無比開心,接下來我們會再接再厲做到更好,(*^__^*) 祝您生活愉快 !
Guest User
Deluxe 2-bed Room
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Aug 27, 2025
The room was quite spacious, and the 1.35m bed was also comfortable. The facilities and service were decent but nothing particularly impressive. Food delivery could be brought directly to the room door, which is much better than the hotels within the Chimelong scenic area. I booked it on Ctrip for a higher price (491 RMB), and later found it was cheaper on JD.com (426 RMB), but I didn't dare to cancel and rebook for fear of losing the room. The Central Hub Food Court is right next door, offering plenty of dining choices. Getting a taxi to Chimelong was also very convenient. The next day, I stayed at the Hengqin Hotel, which was about a 10 RMB taxi ride away. That evening, I took the Macau Island Tour Cruise, which was fantastic. A taxi to Wanzai Pier cost 20 RMB. Overall, I was very satisfied and would highly recommend it.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的客人:您好!非常感謝您入住本酒店,喆啡酒店是錦江旗下中端酒店,為更好的服務好每一位客人於2024年分店進行全面能翻新,得到您對本酒店的肯定,我們非常的開心,在此真誠向您道謝,希望您能再次光臨本酒店,本酒店將不斷的提升服務,讓您有不一樣的感受,酒店前台是24小時的入住過程中有任何問題都可以撥打前台電話,前台小夥伴很樂意為您解決入住過程中的任何問題,酒店距離橫琴口岸不到1公里進出澳門超級方便,祝您生活愉快!
Guest User
Romantic Starry Movie Double Bed Room (Large Screen Projection)
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 25, 2025
A great hotel with a very convenient location, right by the border crossing. Parking is free, which is perfect for those driving to Macau. The rooms are very spacious and even come with a projector, so you can enjoy a movie. The breakfast was also delicious, offering a wide variety of food, including vegetables and Cheung fun.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您入住本酒店,喆啡酒店是錦江旗下中端酒店,為更好的服務好每一位客人於2024年分店進行全面能翻新,得到您對本酒店的肯定,我們非常的開心,在此真誠向您道謝,希望您能再次光臨本酒店,本酒店將不斷的提升服務,讓您有不一樣的感受,酒店前台是24小時的入住過程中有任何問題都可以撥打前台電話,前台小夥伴很樂意為您解決入住過程中的任何問題,酒店距離橫琴口岸不到1公里進出澳門超級方便,祝您生活愉快!
Guest User
Feifan Family Room
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 9, 2025
The hotel is conveniently located, just a 10-minute taxi ride from Ocean World and Spaceship Park. Downstairs, there's a fantastic food court offering a wide variety of delicious options. My room was spacious, clean, and comfortable, with a separated wet and dry bathroom. The front desk service was warm and attentive. I would definitely choose to stay here again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel. James Joyce Coffetel is a mid-range hotel under Jinjiang Group. To better serve every guest, the branch will undergo a comprehensive renovation in 2024. We are very happy to receive your affirmation of our hotel. We sincerely thank you and hope that you will visit our hotel again. We will continue to improve our services to give you a different experience. The hotel front desk is open 24 hours a day. If you have any questions during your stay, you can call the front desk. The front desk staff will be happy to help you with any problems during your stay. The hotel is less than 1 km from the Hengqin Port, making it very convenient to enter and exit Macau. I wish you a happy life!
PRACH
Romantic Starry Movie Double Bed Room (Large Screen Projection)
Stayed in Jun 2025
Couple
3 review
9.0/10
Great
Posted on Jul 31, 2025
Perfect location for Chimelong Theme park traveler. Leas than 10 minutes travel time. Can take a bus back don’t have to worry about getting a car back to the hotel after close. The room also equipped huge screen projector which we use for a movie with eng subtitle
Response from Property: Dear guest: Hello! Thank you for staying at our hotel. First of all, we apologize for the inconvenience caused to you during your stay. James Joyce Coffetel is a mid-range hotel under Jinjiang. In order to better serve every guest, the branch will undergo a comprehensive renovation in 2024. Thank you very much for your valuable suggestions. The branch will actively follow up and improve your suggestions. We will continue to improve the quality of service and provide better service for every guest staying at the hotel. The hotel front desk is open 24 hours a day. If you have any questions during your stay, you can call the front desk. The front desk staff will be happy to help you solve any problems during your stay. All the hotel staff look forward to seeing you again and wish you a happy life!
Guest User
Feifan Family Room
Stayed in Jun 2025
Family
13 review
10/10
Outstanding
Posted on Jul 22, 2025
We checked in very late, and the hotel service was excellent; the staff were very polite and soft-spoken. Breakfast was also good; although the variety wasn't extensive, the serving hours were long, and all the essentials were available. The preserved egg and lean pork congee was particularly delicious. They also arranged a complimentary transfer to Chimelong for us in a 6-seater business van, which we had all to ourselves, easily accommodating our two suitcases. The hotel is conveniently located right next to a commercial street, featuring cafes, restaurants, convenience stores – basically everything you could need. Super convenient!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are delighted to receive your recognition. James Joyce Coffetel is a mid-range hotel under the Jinjiang Group. To better serve every guest, we will undergo a comprehensive renovation in 2024. Your love for us is our greatest support and encouragement. We will always remember your appreciation and continue to bring you surprises. We look forward to your next visit and wish you a happy life!
Guest User
Feifan Family Room
Stayed in Jun 2025
Family
67 review
8.2/10
Very Good
Posted on Jul 5, 2025
Our family of six, covering multiple generations, planned a trip to Zhuhai Chimelong. After extensive online research and comparison, we decided to book two family-friendly rooms at the James Joyce Coffetel. We stayed for three nights and had an excellent experience.
First, the location is fantastic. It's only about 5 kilometers (a 10-minute drive) from any Chimelong park, and the hotel even offers a dedicated shuttle service. The area around the hotel is bustling with restaurants and delicious food options, and there's also a supermarket nearby, making it incredibly convenient.
Second, the front desk staff were incredibly polite and welcoming. They proactively greeted guests, were very accommodating to all requests, and handled everything efficiently.
Third, the hotel offers a peaceful retreat despite its lively surroundings. The rooms are a good size, well-equipped, spotless, and the bedding is soft, guaranteeing a comfortable night's sleep. We particularly appreciated the bathroom's wet and dry separation, with a separate toilet and shower/bath area. This design was great, as it allowed three people to use the facilities simultaneously without any inconvenience.
Fourth, the breakfast was tasty and satisfying – plenty to eat to start the day.
Overall, for anyone visiting Chimelong, this hotel offers excellent value for money. It's particularly well-suited for families and those traveling by car. I would definitely recommend it to friends.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your review of Xiaozhe. I'm a little sad that I didn't receive a 5-star rating. I'm not sure where I went wrong, and I hope to receive your guidance or suggestions. James Joyce Coffetel is a mid-range hotel under the Jinjiang Group. To better serve every guest, the branch will undergo a comprehensive renovation in 2024. I will listen carefully and make improvements. When you come next time, we will be even better. Xiaozhe is waiting for you here and looks forward to seeing you next time.
Guest User
Family Duplex Suite (3 Beds)
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 28, 2025
As a family, we booked the duplex room, which was exactly as described. The environment was clean and tidy, and all amenities were well-provided. Its location was easy to find, and having a food street right behind the hotel made dining, late-night snacks, and shopping incredibly convenient. Chimelong is also just a few minutes' drive away. The front desk staff were exceptionally friendly and even provided us with complimentary breakfast. This hotel offers great value for money and is highly recommended for family trips!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, Hello! Thank you very much for staying at our hotel. James Joyce Coffetel is a mid-range hotel under the Jinjiang Group. To better serve every guest, we will undergo a comprehensive renovation in 2024. We are very happy to receive your affirmation of our hotel. We sincerely thank you and hope that you will visit our hotel again. We will continue to improve our services to give you a different experience. I wish you a happy life!
Guest User
Feifan Family Room
Stayed in May 2025
Family
17 review
8.0/10
Very Good
Posted on Jun 29, 2025
The main issue is the noise insulation of the glass is not good otherwise good location and restaurants nearby.
Response from Property: 尊敬的賓客:您好!感謝您入住本酒店,您提出的寶貴的建議,我們將及時跟進並加以改善,本酒店後續會將加強管理,提高質量。喆啡酒店是錦江旗下中端酒店,為更好的服務好每一位客人於2024年分店進行全面能翻新,我們希望在不久的將來有機會為您奉上更好的服務。祝您生活愉快!
Boss Chief
Feifan Family Room
Stayed in Aug 2024
Family
3 review
9.0/10
Great
Posted on Nov 20, 2024
good :)
Response from Property: 尊敬的客人,您好!非常感謝您對小喆的點評,沒能得到您的5分點評,小喆還是有點難過呢,不知小喆是哪裡做的不好,希望能夠得到親親的指點或者建議 。我會認真聽取並改進的,等到下次您來到,我們會更加優秀,小喆在這等您,期待與您的下次相見~
Anonymous User
Feifan Family Room
Stayed in Jul 2025
Family
17 review
9.5/10
Amazing
Posted on Aug 13, 2025
The hotel is good. There is a free shuttle bus to Chimelong at the front desk. The staff are also very friendly. There is a commercial center downstairs, which is very convenient for eating and shopping.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your review of Xiaozhe. I'm a little sad that I didn't get a 5-star rating from you. I don't know where I went wrong, and I hope to receive your guidance or suggestions. James Joyce Coffetel is a mid-range hotel under the Jinjiang brand. To better serve every guest, the branch underwent a comprehensive renovation in 2024. The hotel front desk is open 24 hours a day. If you have any questions during your stay, please call the front desk staff. The front desk staff will be happy to help you with any problems during your stay. I will listen carefully and make improvements. When you come next time, we will be even better. Xiaozhe is waiting for you here and looks forward to seeing you next time.
Guest User
Feifan Family Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 12, 2025
Facilities: The room is perfect for families, with separate wet and dry bathrooms to ensure they don't interfere with each other.
Cleanliness: The lobby is bright and tidy, and the rooms are clean and hygienic.
Environment: Located near a commercial street, dining is convenient, and although it faces the street, it's not noisy.
Service: The front desk was very welcoming, and the complimentary breakfast was excellent. (Ignore the wrinkled bedding in the photos; it's been used.)
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Thank you very much for choosing our hotel and for your affirmation. James Joyce Coffetel is a mid-range hotel under the Jinjiang Group. To better serve every guest, the branch will undergo a comprehensive renovation in 2024. The hotel front desk is open 24 hours a day. If you have any questions during your stay, please call the front desk staff and they will be happy to help you with any issues during your stay. Downstairs from the hotel is the Central Hui Food Plaza, which is very convenient for dining and entertainment. Your satisfaction is the best affirmation and encouragement for us. We look forward to your next visit and wish you a happy life!
Guest User
Romantic Starry Movie Double Bed Room (Large Screen Projection)
Stayed in Jul 2025
Family
9 review
3.5/10
Posted on Aug 6, 2025
I don't know what kind of people would come up with such a design. The windows of the two rooms face each other. If the neighbor doesn't sleep, you can't sleep here. The room also has a strong smell, is very dark, uncomfortable, and has poor sound insulation.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry to have brought you a bad stay experience. James Joyce Coffetel is a mid-range hotel under Jinjiang. In order to better serve every guest, the branch will undergo a comprehensive renovation in 2024. Xiaozhe will continue to work hard, listen to opinions, and make continuous improvements. The next time you visit Xiaozhe, you will definitely see Xiaozhe's changes and will definitely bring you a different stay experience. The hotel front desk is open 24 hours a day. If you have any questions during your stay, you can call the front desk. The front desk staff will be happy to help you solve any problems during your stay. Xiaozhe would like to thank you again for your support. Xiaozhe will work hard to become better and wait for you~
Guest User
Feifan Family Room
Stayed in May 2025
Family
8 review
1.2/10
Posted on Jun 29, 2025
We booked this hotel because it had high reviews and was the second best-selling hotel near Chimelong. However, after a night's sleep on our first day, our family of three woke up covered in bags. One bag, which looked the size of a fingernail in the morning, was larger than a fist by evening. The hotel also insisted on disinfecting every day, haha.
Original TextTranslated by Google
Response from Property: Dear guest, hello! To better serve every guest, the hotel lobby, public areas, restaurant, and guest rooms will be fully renovated in 2024. We apologize for the inconvenience caused. We hire a professional pest control company to disinfect the guest rooms and public areas weekly. The rooms are equipped with Lanju brand mosquito repellent, suitable for pregnant women and children. If you visit the park, please spray insect repellent outside the window. Zhuhai's humidity makes parks and green belts prone to insect breeding. We will strengthen management and improve quality in the future. The front desk is equipped with emergency supplies such as iodine disinfectant, alcohol, floral water, and cotton swabs. Please contact the front desk staff if you need assistance. James Joyce Coffetel is a mid-range hotel under the Jinjiang brand. We hope to have the opportunity to provide you with better service in the near future. We wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 9, 2025
The hotel is in a good location with convenient transportation. The room is quite large and spacious. The breakfast is also rich in variety and well received. There is also a special car for pick-up, which is great!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am very happy to see your good comments to Xiaozhe. Xiaozhe feels very happy. James Joyce Coffetel is a mid-range hotel under Jinjiang. In order to better serve every guest, the branch will be fully renovated in 2024. Next, we will continue to work hard to do better, (*^__^*) I wish you a happy life!