Angsana Hotels in Zhoushan

Pros: 1. Newly opened, but odor-free. 2. The private hot spring room is very well laid out, with three separate rooms that don't interfere with each other. 3. The hotel staff are very polite in person. Room service is always responsive. After our first day, we returned to the hotel at 10 PM and wanted to use the private hot spring. I noticed some water stains in the pool, worried it wasn't clean, so I asked for it to be disinfected right away. They were very diligent and came, which is a huge credit. 4. The room was equipped with a Toto smart toilet, a Panasonic hair dryer, a capsule coffee machine, and drinking water, including four cans of VOSS and two bottles of Nongfu Spring. If the water wasn't enough, we could refill it with Nongfu Spring. 5. The soup is supposedly real, not boiler water, and it's very slippery after a soak. The outdoor hot spring automatically drains at 10 PM every night and automatically fills in the morning. 6. The travel photography lady who provided the service was very professional. 7. Generous! I asked if we could add breakfast for the children, and they readily agreed. Overall, staying in such a new and established hotel in Zhoushan, a city known for its high prices, was quite good during the summer vacation. However, there are some shortcomings that I would like to mention. In particular, the hospitality was superficial, with more formality than substance. For example: 1. I contacted them the night before check-in and specifically inquired about our check-in staff. I also made it clear that I didn't need children's amenities, as I have teenagers. However, upon check-in, the room still had children's amenities, no men's slippers, and no third bath towel or robe. Considering the phone call the night before, this is unacceptable and should have been avoided. 2. In a similar situation, they called me the night before and left their WeChat number, saying they would add me and provide guidance and assistance. In the end, they didn't even offer to add me until I checked in the next day. It would have been better not to mention this service. 3. I haven't encountered a hotel that requires a deposit in a while. It's no big deal if they do. When I checked out, they said we would return the same day by the same route. The next day, I remembered and checked, but there wasn't any. I asked again, and they refunded it. What if I hadn't forgotten to check? 4. The package includes a complimentary mini bar each day. Upon check-in, I was verbally informed that only four items were free; the rest were charged. After check-in, I discovered there were no signs distinguishing the items that were charged, and I hadn't even remembered the verbal notification. I called room service twice before I finally understood. I asked if the Coke and Sprite in the mini bar could be replaced with sparkling water the next day, and they said they would note it. However, not only was there no replacement, but when I returned home after a day of fun, not a single bottle was refilled, forcing me to order more. Two other drawbacks are worth mentioning. 1. The breakfast had a wide variety, but the taste was lackluster. On the first day, everything we tried was a complete failure, and on the second day, we mostly just had porridge and watermelon. The afternoon tea was similarly beautiful, but not very tasty. 2. The bed was too small. The 1.2-meter bed couldn't be moved. While everything else was very user-friendly, this particular point was hard to understand. Aren't twin beds in hotels of this caliber typically 1.35 meters? Even if you have a 1.2-meter bed, it should be possible to move the beds together. This is something to consider carefully for a family of three.