Mellow Crystal Hotel

Mellow Crystal Hotel Reviews

Mellow Crystal Hotel

No. 9 Lijing Tianxia, Yongding District, Zhangjiajie, Hunan, 427000, ChinaSee Hotel Details
Mellow Crystal Hotel
Mellow Crystal HotelMellow Crystal HotelMellow Crystal Hotel
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1 night

Guest Reviews

8.8/10
298 review
Verified reviews
Location8.8
Amenities8.7
Service8.9
Cleanliness8.8
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All reviews(298)
Positive reviews(281)
Reviews with photos/video(61)
Classy environment(36)
Convenient parking(28)
Friendly front desk staff(20)
Many amenities(14)
Would stay again(12)
Loved the view(10)
Tasty food(7)
Perfect for kids(5)
Negative reviews(17)
Anonymous User
Elegant Garden-view Twin Room
Stayed in Aug 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Sep 17, 2024
Very pleasant stay during the holiday. The room was cosy and clean. Hotel is also close to bus stops and there are shops near by.
Response from Property: Dear guest:Thank you for your recognition and welcome to visit again !
Sergey
Dazzling Full River View Double Bed Room
Stayed in Sep 2023
Solo traveler
9 review
10/10
Outstanding
Posted on Nov 14, 2023
The best room for this money
Response from Property: Dear guests, hello! Thank you very much for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. This is what our service providers have always pursued! We sincerely look forward to serving you again!
Guest User
Dazzling Full River View Double Bed Room
Stayed in Mar 2025
Business traveler
36 review
10/10
Outstanding
Posted on Apr 8, 2025
The room is very wide and large, and the configuration is relatively complete. Although the decoration is five or six years old, it still looks relatively new, clean and comfortable. The service is also very thoughtful, and two bottles of milk and snacks are given as gifts, as well as disposable bath towels. It is very good, and I will stay here again next time. The buffet breakfast is also very rich, with rice noodles and porridge, with more than a dozen varieties.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel and sharing your experience. We are also glad that every aspect of our hotel has been recognized by you. This is what we service providers have always pursued! Our growth is inseparable from your support. We look forward to seeing you again!
Guest User
Sunshine Family Friendly Room
Stayed in Jan 2025
Couple
61 review
10/10
Outstanding
Posted on Mar 4, 2025
The location is excellent, you can see that it is very attentive, the facilities are good, the rooms are also very good, and the scenery nearby is pleasant. It is worth staying!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your five-star praise. Such recognition of everything we do really makes us feel how valuable our attentive service is! Looking forward to seeing you again!
Guest User
180° Full River View Twin Room
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Feb 5, 2025
Hygiene: clean Facilities: complete toiletries Service: very good attitude Night view outside the window is also good, and snacks are provided for children
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at the hotel and sharing your stay experience. We are also glad that the hotel can bring you a wonderful time during your trip. Your appreciation really gives us great encouragement, we will definitely do better! Sincerely looking forward to seeing you again! Happy New Year!
Guest User
Dazzling Full River View Double Bed Room
Stayed in Nov 2024
Other
3 review
5.0/10
Posted on Dec 23, 2024
Poor hygiene, spider webs all over, torn sheets, and rubbish shower
Original TextTranslated by Google
Response from Property: Dear guest: Hello, I am very sorry to bring you a bad check-in experience, and thank you very much for staying with us. We have promptly notified the relevant departments to rectify your feedback, and will also strengthen the management of hotel hygiene. , and strive to bring better services to everyone! We hope our improvements will welcome your visit again!
Wicky Ho
Elegant Garden-view Twin Room
Stayed in Oct 2024
Couple
8 review
8.0/10
Very Good
Posted on Nov 5, 2024
The hotel is in a moderate location, but it is a bit far from the business district, but there are many restaurants around for easy dining! Very close to the livelihood area, but far away from the tourist area! It would be more suitable if there were more tourist areas nearby! Breakfast for colleagues is average! /
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for staying at our hotel. I am also glad to see your sharing about the hotel's location and dining. The hotel is adjacent to the Helong Stadium, and there are also some local cultural landscapes (Tian Family Courtyard) nearby. Also, the pictures you shared are not of our hotel. Thank you again for your trust and support, we look forward to your stay again!
Shunlige2021
180° Full River View Twin Room
Stayed in Mar 2025
Business traveler
22 review
10/10
Outstanding
Posted on Apr 22, 2025
The service environment is very good. I will stay here again next time. It is very convenient to travel around. The lady at the front desk has a good attitude. There are many places to eat around. It is recommended to choose to stay here.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your five-star praise. This recognition of everything we do really makes us feel how valuable it is to serve you attentively! We look forward to meeting you again!
Guest User
Elegant Garden-view Twin Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 18, 2025
The room is nice, the service is very thoughtful, and they are willing to help with some small problems. I highly recommend staying here
Original TextTranslated by Google
Response from Property: 尊敬的貴賓:非常感謝您的五星好評,能得到您的認可是我們的榮幸,我們會越做越好,期待您的再次光臨!
Haoshifasheng2024
Big Bed Room with panoramic view
Stayed in Mar 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Apr 6, 2025
The hotel has a good location, convenient transportation, and a good environment. I like the decoration style here. The room is very carefully decorated, clean and comfortable. The room supplies are tidy and complete. The front desk service is also very good. I am very satisfied with all aspects. Zhangjiajie is beautiful and Tianmen Mountain is spectacular. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,這也是我們服務者一直所追求的!我們的成長離不開您的支持,期待您的再次光臨!
Guest User
Dazzling Full River View Double Bed Room
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 27, 2025
The room is big and bright. Facilities: High-end atmosphere Hygiene: Clean Environment: Very good Service: First-class
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at our hotel and sharing your experience. I am glad that every aspect of our hotel has been recognized by you. This is what we service providers have always been pursuing! Our growth is inseparable from your support, and we look forward to seeing you again!
Guest User
Sunshine Family Friendly Room
Stayed in Feb 2025
Other
39 review
10/10
Outstanding
Posted on Mar 22, 2025
When you come to Zhangjiajie, it's a good choice to stay in this hotel! The room is spacious and clean, with complete facilities. The front desk is very enthusiastic, and the travel suggestions are very practical. The experience is great!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!千言萬語抵不上您的選擇和認可,我們用心做好每一個細節,衹為您住的舒心,我們一直在這裏,期待您的再次光臨!
iSummerio
Elegant Garden-view Twin Room
Stayed in Aug 2024
Family
4 review
8.0/10
Very Good
Posted on Dec 15, 2024
Experience: Provides a clean and comfortable accommodation environment suitable for business travel. Although the room is not large, it has complete facilities and meets basic needs. Service: The front desk service is fast and friendly, and the check-in and check-out procedures are efficient. The housekeeping service is responsive and keeps the room clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, I am very grateful to receive your valuable review! We will continue to maintain a high-quality stay environment and considerate services to make everyone feel like home. All the staff of Mero look forward to your visit again and wish you a happy life!
Guest User
Sunshine Family Friendly Room
Stayed in Feb 2025
Business traveler
9 review
10/10
Outstanding
Posted on Mar 19, 2025
The sanitation is very clean, the facilities are relatively new and intact, the hotel environment is good, the sound insulation is good, the service is thoughtful, I will stay again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,這也是我們服務者一直追求的!我們真誠期待再次為您服務!
Li2254
Big Bed Room with panoramic view
Stayed in Jan 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Mar 5, 2025
The surrounding is very quiet, the air is fresh, the interior decoration is very warm, the check-in is convenient, the items are complete, and the room is very clean.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thousands of words cannot compare to your choice and recognition. We have carefully done every detail just to make your stay comfortable. We have always been here and look forward to your visit again!